I am used to Amazon on time delivery Bought surveillance equipment solar powered I had to make two trips On the positive side, when order was completed, the cashier actually was picking up people from line to see if they are here for online delivery He scanned my QR code and delivered i read more

A good majority of my physical media has come from this store. I can tell that they are phasing it out as their collection is more about hardware and gift cards but its still good. I hope they never go out of business. It reminds me of the good days of buying things in person. Ok service but great prices. read more

Best Buy - Electronics Near Me - Wesley Chapel, Florida

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Went there to purchase a laptop Mother's Day week. I looked around at laptops for 20 minutes and waited for someone to ask if I needed assistance . I was never approached by an associate. I would have thought someone would have acknowledged me and told me we'll be right with you or something!!!!!! I was never even acknowledged. After a1/2 hr of waiting I left the store disappointed and ended up making an on line purchase hoping I made the correct decision. Any way they really need to improve on customer service for sure. read more

Rewritten Yelp Review Dajian was exceptionally helpful today. I had a lot on my plate with a few upcoming DJ events, and my computer and music software were acting up. I stopped by Best Buy, and this gentleman helped me choose a fantastic computer that's perfect for my DJ needs. I'm really excited to use it for my gigs. If you're visiting Best Buy, look for Dajian he'll take great care of you. He sold me a Lenovo computer that fits my requirements, and I was able to use progressive leasing to cover the cost as I grow my earnings in the near future. For anyone planning events, this is part of why your next shows will go smoothly. read more

Best Buy - My new computer - Electronics Near Me - Wesley Chapel, Florida

This location is in a class of its own - simply awful! Just about any other Best Buy has to be better. Highly recommend the south Tampa location. Today I was invisible. And we have spent one hell of a lot of money here - that is Best Buy. read more

Very helpful customer service at this Best Buy. We came in looking for a new Fridge. First impression when walking in, the person at the front was welcoming, and greeted us asking what we were looking for. I let him know we were looking for a new fridge, and he immediately requested someone to assist us. Male came to assist us and was very detailed and friendly. He also checked prices and explained to us about delivery, installation, and haul away for old fridge. He provided an estimate and delivery time. Impressed with the time he took to help us in a cordial and detailed way. We did not buy from them because the price was less elsewhere and we needed it delivered sooner. Happy though that we had such great service here from the start. read more

They have a great team there that was able to assist in helping me with a product I had purchased that was deemed faulty. I really appreciate how they handled the situation. I wanted to give a rave review for Justin at the Wesley Chapel Grove location because he made my time feel valued and I will be returning for products and services here more frequently. read more

Devon and Chris were great. Fixed the issues and saved my data. Brandon was also helpful. Sent a message to Corie Barry on Linkedin to let her know about the great service from these team members . read more

They are so very helpful here! We spent an hour going back and forth with a sales person on what TV would be the perfect fit for us! He was so patient with us and gave us great explanations and honest opinions. We ended up getting a 65 in Samsung QLED for just under 2,000. read more

I cannot stand this store. You can have an appt with geek squad and still be waiting over an hr in line. There's always a ridiculous amount of employees around and yet no one can help you pick up a damn laptop unless it with geek squad. No repairs are needed, it just needs to be picked up. This is the 5th time I've been to this store and I still cannot pick it up because 2 hrs is not enough time to a lot to picking up something from geek squad. No is following appt, everyone is just cutting each other. What a joke read more

This has been one of the worse buying experiences of my life. I purchased a tv and paid approximately $250.00 for installation. Every day for a week I awaited delivery and every day it was changed to "tomorrow " . The last time the tv was to be delivered , the installation was scheduled before the actual delivery!!! And then, without explanation, they changed the delivery date yet again to "Saturday ", at which time I called and cancelled the entire transaction. I don't know how they continue to exist. I wish there was a zero star option. One star is way too much. read more

Do not use curbside pick up. It is actually not available even though they allow it as a choice and have the app for notifications. If you go to the store they NEVER bring it out. Bad service!!!! read more

My problem with this store is that nobody here actually knows how to work in sales. That's what you need to do.... Sell. That also includes knowing products within the company that you work for. I asked a gentleman for help with choosing a camera. He knew all of nothing. All he could tell me was the price... which was known previously. The lack of effort is horrendous. read more

I recently purchased a Sony 65 inch Bravia television. I have been a Best Buy Total Customer since 2017, but never again. Phoned Wesley Chapel store and told they didn't have one in stock but could view at the Brandon store. Drove to Brandon but they didn't have one on display after all. The clerk showed me a similar one so I decided to purchase and it was to be delivered on 11/12. Waited all day past the appointment time; crew showed up at 6:30 pm. Rushed, spoke in angry tones between themselves and finally had it working through my receiver. The technician (though we had language difficulties communicating) showed me the steps to follow using my Harmony remote to access the receiver. They left and the steps only work occasionally; I didn't believe it was hooked up correctly. Asked for a second appointment to correct the problems. Waited all day yesterday for the technicians, supposed to arrive between 11-3. Called Manada (subcontractor for Geek Squad?) at 4:30 and assured team would call back. No calls and no show. At 6:30 Jocabed, Customer Service agent called to reschedule the appointment indicating I would have to pay after she clarified the problems I was having. I asked to speak to a manager; no call back. Contacted the store today who referred me to Home Services at Central Best Buy number. John, with whom I spoke, offered to reschedule the appointment but said it would cost another $129. to send out a technician to resolve the problem. I said no thanks! I am livid and will not only never buy another thing from Best Buy (made three significant purchases in the past year) but will never ever work with Best Buy again! We had had good experience over the past decade with Geek Squad technician Rafael Candell who knew what he was doing and had our system working perfectly with our old tv. What has happened to quality customer service from Best Buy? read more

I waited 20 minutes for Josh to show up & he was completely ignorant to the job & had no idea anything about phones. Completely wasted my time for nothing. Don't go here. Absolutely garbage staff. read more

Specific to the Wesley Chapel location.... Shoppers beware, you will leave here irritated, regardless of what it is you're trying to do. -Customer service is terrible -Wait times are terrible -Inventory is terrible -Price bait & switch is the norm And then if you don't buy the Best Buy $200 service plan they won't even speak to you about a problem with your product, even if you bought it two days prior. Apparently spending $1,600 one day and coming back to buy more two days later, isn't enough to make you a valued customer. Sad state of affairs for this company. read more

I really hate this store. Don't say that about many places EVER, but the service is awful, many employees are rude, speak over you, need serious listening skill training. The last THREE times I visited, for small purchases, including today, Checkout was again closed. No sign ANYWHERE as to where to actually PAY for an item? Nearby are signs for Pickup, Repairs, Customer Service. Not many people LOOK like they are checking out, so no reason to assume? A SIGN would be nice. I stood in the middle section where two service women were speaking to each other. One made eye contact. At least 4-5 minutes later no one had said a word. Lane to my left clearly had a woman dealing with gift cards. To my right, repairs clearly being discussed. I waited a bit more and finally said, "Could SOMEONE tell me where to make a purchase?!" One woman in front of me said "this is where. Someone will help you soon." I asked how would I know this was the place and why couldn't someone tell me a while ago since I've been standing in front of you too and I even made I contact with her." Answer: You didn't make eye contact with me. Me: I never said that. Answer: Don't be rude Service to my other side.: someone will help you when we're free. Calm down. What? This has been situation 3 times in a row. No signs where to pay. Oh LOTS of bare shelves!!! Poor selection for many items. read more

I am going through very hard time with the store team in Wesley Chapel. We have applied for best buy rewards card to purchase the Projector online and it was shipped very fast and when it delivered i noticed that its very light weight and look like the item is not packed properly inside. Immediately, I have informed to the customer care team and they told we will order another item to Wesley Chapel store to swap the product and they asked to enter my other credit card details to place the order as there is no credit limit on my best buy card. So, i gave my other card details and they placed the order. I went to store to swap the product and while return back to home i got a call from store that they opened the box and there was a lower version of product in the box and they are going to charge double and i rushed to store immediately. by the time i reached the store they charged my credit card twice for the product they placed for 2nd time and i got fed-up with the behaver of the team and returned both of them (One time charged on BestBuy card, 2 times charged on my other card) . But, They made this very complicated and now fighting for my 3 refunds from last one week. no proper response from them. I returned the box which was delivered from online (1st order) without opening it and accepted by store and now facing lot of pressure to get these refund. read more

Spent more than $2,000 on a television and was told by the person helping us they would price match and showed him the website it was on. He directed us up to customer service to complete the transaction and they then would not price match stating it was not one of the approved price matching places despite being told from the previous associate it was! read more

Stop by to pick up my repaired computer. Customer service is horrible. Employees are rude and most of all ...non-caring. The employee in customer service couldn't help only a geek squad could. Two people in line equals a half hour wait. Never a sense of energy! read more

Consistently with previous reviews, if you want assistance in store or purchase anything and expect it delivered on time or at the agreed upon time, guess again. My order was set to be delivered between an agreed upon set of hours, yet the delivery team provided Best Buy with a total other set of hours, different from the original sent via text. Best Buy couldn't do much of anything as they "outsource" their deliveries and installation so I was made to decide to wait even longer for my purchase or cancel. I can confidently say I'll never be back at this store. read more

I have been to this location 3 times, to pick up a tv I purchased online, went in to purchase a laptop, and lastly went in to get ink for my printer. Each time it was always a smooth process, staff was very helpful, although you have to find someone to help you as everyone is keeping busy with stocking or helping other customers. When I was picking up the tv, two employees brought the tv outside to my vehicle. read more

Drove 35 minutes to this Best Buy and purchased 2 PlayStation 5 controllers. There were used and the manager himself assured me they were in top condition. Go home and one doesn't work, I have an associate tell me to go pick out a controller telling me I won't be charged the difference due to driving half an hour there. I come back and the manager chargers me the difference, terrible customer experience, must be a new manager since it is apparent he lacks the skill,experience, or intellect to make the customer happy. I've spent 2k there in the last 2 weeks with the intent to buy more, but I will no longer be giving them my business. Hope the 7 dollars was worth it you asshole :* read more

Starting off by saying that this is my hubs favorite store, not really mine. If we go, it's because he's in the market for something. We came into this location as we were in the area and he wanted to look for a new dash cam for my car. Well, he found one and it works great! They offered to install, however he just did it himself and it looks great in the car. Typically if he's planning a trip to here, I'll go into another store to kill the time LOL. This store is set up a bit different than the one that we typically shop at in Citrus Park but overall, it's a nice store. They are requiring masks. Ensure that you sign up for the rewards program if you're not in it already as you'll earn points on your purchases. read more

Terrible experience. My 80 year old father who is blind and has Parkinson's Disease came in requesting help with his older cell phone, which is the only model of phone his disability allows him to use. He had a replacement new phone ready and merely wanted to help to put in the battery and explain location of sim in old phone in order to better explain this to his cell service provider and to transfer contacts. Geek squad staff refused stating that if they broke his device he might sue them. The phone is his lifeline and he already had the new replacement and just requested help inserting battery so new contacts could be transferred, something another Best Buy had done two times in previous visits with no problem. It is such a simple device to open unless you are laboring under a disability, which he is. It was offered to sign a waiver of liability, but help was still refused. It was blatantly discriminatory against people with disabilities. Another Best Buy in his home state had previously gone above and beyond for him on multiple occasions. I will not name that location in case corporate punishes their staff for doing the right thing. He had in mind to make some other small purchases, but left the store utterly dejected and shamed. Neither he nor any other members of my family will ever be purchasing any items from Best Buy again because of this cold, discriminatory and just plain cruel experience with personnel at this particular Best Buy. This discriminatory experience with Best Buy has now been shared with state and federal organizations for the blind. read more

OMG! What a horrible experience. I've shopped here before many times with low expectations of any sales associate help. It seems like inventory is getting less and less. Could it be that they are going out of business? Anyway, reason for this review is that I went there looking for a Nintendo system....waited at least 15 minutes and not one sales person even approached me. I just left. I'll buy one from Amazon on prime day. read more

Went there looking for a specific item, walked around aimlessly for a good 15 minutes. Nobody asked if I needed help so I went up to a group of employees huddled around a register and asked if one could help. I asked where I could find what I was looking for and one pointed and said "it's probably over there somewhere" I turned and looked then said "that side of the store" he just said "yep over there somewhere". So I walked to that side of the store and asked someone else and they told me that they were probably out, I asked "probably out or actually out"? They said "probably" and I should just look online, I left and looked online, there it was on Amazon so I bought it there. I would rather have bought it right there and walked out with it but they were "probably" out......Why does Best Buy even open their doors if they are just going to direct people to Amazon? read more

No show at Appt that is set up 2 weeks in advance. Management is horrible and incompetent

Customer service is horrible. No employee gives a damn. Went the to buy a Sony 85 inch flat screen and could not get any help. We asked twice for assistance but no one ever came. Upon leaving I told one of the attendants ( or more appropriately in-attendants) that we are leaving because their costumer service was pathetic). She calmly looked at me and said, "Ok." It is clear that no one is managing the store and no one cares. We left and went to the Brandon Best Buy. Great service! We bought our TV their. So save your self the trouble, if you need help don't go to Wesley Chapel. Just terrible and a waist of time. read more

On Friday 14 April 2022, Went to purchase a flash card for a camera took 3 workers to find at checkout standing in line was the next to be helped when the person behind me walked up and was being waited on I said I was next in line and was ignored much louder I said excuse me I was next and was told that's geek squad but he had just finished checking out the prior customer. I then asked why I should even do business here and dropped my purchase on the floor when one of the cashiers stormed out from behind the counter with a very angary look on his face picked up the flash card stormed back behind the counter and threw it behind the counter very hard I asked to speak with the store manager who said he would look at the video NO APOLOGY AT ALL read more

Walk into a Best Buy anywhere in the country and it pretty much looks the same. So, there's no sense in leaving a review. Except... When I stopped by last to pick up something, I was greeted by what I can only describe as the nicest cashier I have ever met in my life. She was happier to see me than my Mom was when I came home the summer after my first year in college!! I actually left the store feeling better than I did when I got there. Funny how one person can completely change your mood!!! read more

Lovely employee helped my mom and I with all things printers! He searched for availability, answers to our questions, provided useful insight, and did not rush our search process. I wish I could remember his name because he really did make our shopping experience wonderful! read more

If I could give this place 0 stars I would I came in with a minor problem and the person working at geek squad was extremely rude . Don't work in customer service if your going to act like that. read more

i tried for 2 days on ph.- no good- simple question on ext. warranty-can not get answer.even on chat line.....

I purchased a TV on 12/8/23 for my granddaughter for Christmas. The TV was being delivered on 12/9/23. I received a text message that the order was being returned because the customer refused it. Well, the customer did not refuse it. I called the Best Buy help center and was ASSURED that the TV would be delivered by 8pm that night. When the TV was not delivered, I started a chat work customer service who then DISCONNECTED the chat. I called customer service and was told that my order was sent back to the warehouse and that I would have to wait ten business to get my money back. I tried to explain to them that I didn't want my money back to just deliver the TV to my granddaughter. They told me that they couldn't even though it was a MISTAKE on the delivery service end. I was so disappointed. Not only do I have to wait until after Christmas to get my money back, my granddaughter will not have the gift she asked for for Christmas. Best Buy, you're the real. GRINCH!! I thought that you were better than Walmart. The only reason I gave you one star is read more

Welcome back to my list of stores I will not shop at again. I took 10 year and a lot of convincing from friend who managed a Best Buy to get me to shop there again. Lies is the quickest way to get on my bad side. The truth no matter what it is keep everyone on my good side. When one employee say you have a product and another employee who is responsible to sell you that product didn't even look. Just say they don't have it, is really aggravating. I will seek other means to get my product needs met else where, you can go ahead and close your stores as I will never step into one of your stores again. read more

Don't go to Best Buy for any help with an Apple IPhone They give you inaccurate advice on the phone, won't tell you if they have the inventory to fix an iPhone and then tell you that you can't even buy an Apple Phone there...... useless! read more

This is such a awesome store I love computer hardware and I went to Best Buy, I found a NVIDIA GeForce GTX 1080 And Why is it expensive? I just need it so I can hook up to my pc to my PCl Express slot and connect the power cord, I haven't get the graphics card. The cheapest monitor the staff said is $109 and I was like Why is everything expensive than Walmart? I want Walmart to make more electronics expensive than Best Buy, But Computer hardware is better than education hardware Can you make it 50% cheaper please? read more

This Best Buy always has great customer service! They always help you find what you need. This is probably the best Best Buy I have been to.

Why do they list their phone number if the automated voice just bounces you around to no where for over 2 hrs the last 2 days?