We had a wonderful experience with Best Buy Geek Squad delivering our T.V. First of all, Cassi and Payton called an hour in advance to let me know they were on the way. They showed up installed the T.V. and were very knowledgeable, accurate with their measuring and personable. I appreciate great customer service when I see it and they were AWESOME!! Thank you for your great service and information. read more

i had been standing in line for 2 hours waiting for pokemon cards and not only did they allow people to cut in front of us who showed up minutes before and sold them boxes. 2 separate families cut and took 3 boxes per family but the manager specifically told the employees to sell 1 box per family and the employees actively disobeyed them. Those kids were far too young to even understand or enjoy the game and it's incredibly disappointing the employees greed for money. This was the worst experience ever, yall need to do better. read more

I purchased an HP laptop yesterday from this New Braunfels store. Took it home and viewed after bootup a single screen on the softcopy, this forced me to go online prior to ANY other input from me, the user. I've never experienced a new computer that requires this. The reviews here have really helped me determine the best course of action. Yo Yelp thanks. read more

Unhappy with Best Buy today. Bought my 2nd LG OLED TV in a couple of months there last week. Also bought their premium membership, whatever it's called. Scheduled the deliver for a week later to avoid the freezing weather. Today (Tuesday) was supposed to be the delivery day and they sent me an email early this morning confirming that. Midday they sent 2 more emails, both of which said that I had NOT scheduled an appointment and that I should do that for sometime FRIDAY. It was confusing. Would have been clearer if they had opened with "We Screwed Up." But I had to call them to get an explanation, which was, They Screwed Up and the warehouse did not have a TV for me. Pity the poor souls who don't have a Premium Membership! So, I bought a TV, which was scheduled for over a week like it existed, and then in the span of 5 hours, it did NOT exist. Wonder what will happen Friday. Costco is in my thoughts. read more

Abraham was absolutely amazing very transparent, helpful, assertive definitely needs a raise!

Went in to look at thermostat. I had been in 3 other stores trying to get some questions answered. The other stores were not avaliable or helpful. Colin was super. He was knowledgeable and helped us ASAP. read more

I got no help in the store so I went home and ordered online and they use fedex to deliver at times that we are at work. they require a signature and will not allow us to pick it up. I have to order from Amazon just to get what I need because of their stupidity read more

Ordered a printer from BB online and was sent the wrong item, the item I was supposed to receive was in-store in New Braunfels. I went to exchange the wrong item for the correct one and was told they could not accept it because it was not the item on the receipt....no shit. They told me I had to call corporate and return it through UPS, guess what...corporate said the store should have exchanged the item. Bunch of lazy dipshits at this store, avoid if at all possible. read more

27 Jan 2025. I had a very positive experience using the Geek Services Desk at the Best Buy Store in New Braunfels. My wife's MACBOOK was locked up due to general ineptitude, and I brought it to Lia G. the technician at the service desk. She was extremely helpful, very patient and understanding about my wife's senior citizen computer ineptitude. I overheard the technician next to Lia also helping a senior citizen. He too was very patient and helpful for the customer. There was no charge for this very valuable help. Anthony Yuknavich read more

STORE would not honor price posted on website. Travelled 20 minutes to store after printing out the microwave priced $409. (was ORIGINALLY $459) First rep claimed the price had changed 10 minutes ago? Floor manager was called and claimed she could not find the item on their site? I was holding it in my hand. I was also buying the trim piece for another $239. They said "sorry". Stores have no phone number to call. Customer service is non existent. read more

Best Buy - Mobile Phones Near Me - New Braunfels, Texas

I ordered a washer at store and I told the guy who charged me at least five times that I need it to be delivered to another address not the address on my account. Guess what they still deliver to wrong address and I chatted with the agent about it and it still didn't solve I don't understand why they doing their job so bad read more

I don't know how they stay in business, especially with the low quality employees. I pre-ordered a game for pickup since best buy was the steel book exclusive. I even canceled a different order from Amazon because of it. They not only said they didn't have steelbooks, but then said that I would have had to "add it" when I ordered it. Even after showing them they are advertising it, with pictures, I walked out with what I could have gotten anywhere else. Not worth the pick up and got ripped off by the false advertising that the employees couldn't care less about. Haven't even ordered anything from Best buy in years, and going to be even longer for the next one. Better service pretty much anywhere else for the same cost. read more

So you purchase a TV at this location and it blows out on you within 3 yrs they charge you 30.00 for a return fee..are you kidding Scott the manager????? read more

I love best buy, but this store is consistently disappointing. Poor selection and unfriendly/unhelpful customer service is a losing combination. read more

Purchased a $700 stove in New Braunfels for my house in Rockport. I was told that the stove was in stock at the Rockport store and one would be held for me until I picked it up. 8 days later I arrived in Rockport to pick up my stove and there aren't any available in the model I purchased. In addition, the Rockport store can't find my purchase order on the computer because the New Braunfels store never entered my info after I purchased the stove. It took the NB store nearly an hour to confirm my account info for purchase in spite of the fact that I've had an account there for 20 years. In Rockport, it took them over an hour to finally find my purchase order from NB and after all that, told me they didn't have my stove in stock. I will NEVER purchase from Best Buy again. NEVER!!!! read more

Came in for a new iPhone screen protector and after thinking I had the 14 pro max and buying it and having them put it on my phone for me I realized that I had the 13 pro max (I know I'm an idiot lol) last minute, Gary and the other guys at the register were super sweet about my mistake and joked with me about everything. Highly recommend this Best Buy for their customer service!! read more

Wanted to buy a couple movies but when I Went to the checkout all the registers were closed and I was told to go to customer service. I waited at customer service for about 5-8 mins while several employees walked by the desk without acknowledging me at. An older guy with grayish hair just scoffed at me when I asked for help, so I just left without purchasing anything. There were plenty of employees there, they just were sitting around doing nothing rather than see if anyone needed help. read more

Went here to get my iPhone replaced. Was told to go there from Best Buy chat... (iPhone/apple authorized dealer) They have phone in stock but no appointments available till another 4 days.... As the geek sits there and smiles with no work to do.... Wtf? Blame it on Covid.... Terrible customer service!!! Terrible. No sense in even giving them any future business... read more

Sergio with auto tech installed my radio, helped me a-lot with the process and accommodated my needs. Very appreciative of the service and how easy it was to work with him to get everything I needed done! read more

December 31st I bought 2 tvs and 2 wall mounts. Appointment set and was to have delivered and installed. Told by installer he only had 1 of each and the inventory was off. But they were going to try and pull from another store. No such luck with that. so I bought a 3rd TV, 1 size smaller and in the meantime starting the claims process to get a refund on 1 tv and 1 wall mount. Now is February 7th. I have spoken to 5 employees and am still waiting that credit on 1 tv, the wall mount was already done. Good thing I paid the extra for partial install and a warranty. You sure took it out of my account fast.. did you have to take a loan to credit me back? If you are unable to secure the funds for my refund then drop off the damn tv and I will take it to another store to get the money back. Your company just sucks read more

Best Buy has the worst telephone system I have ever experienced. When I called Best Buy phone number I was constantly transferred and then disconnected for over 90 minutes. At one point I fi got to speak with one representative who put me on hold for over ten minutes. He returned and said that he would connect with me my local store and then I was disconnected again. Afterwards I tried contacting the Headquarters number. That representative stayed on the phone until another representative answered, put us on hold and then called the local store in Selma, TX. I'm not sure if the phone service is like this with other locations but this makes no sense. read more

If I could rate a negative I would. Horrible phone support. Have just spent 30 minutes on hold and still no one. Pitiful. Ordered an iPad. Questions. Dumping Best Buy. I even called Geek Squad. Still on hold for 15 minutes. Done! read more

I'm going to keep this review blunt and to the point. My roommates and I were in BestBuy, cash in hand to purchase a speaker. However, we were attempting to find the best speaker with the best range of sound. Just as we were about to branch out and find an employee (as we hadn't seen one come near us in some time) a gentleman in a black shirt and long beard approached and told us multiple customers had complained and we needed to stop and should leave immediately. We proceeded to tell them we were looking to purchase their $500.00 Sony speaker and he simply laughed at us and told us there's no way we could afford that. Appalled by his behavior we told him we had the money to do so now and he again laughed at us and told us to get out. We proceeded to let him know we'd be buying it from another location and his behavior would be reported to corporate. We are not phased as we absolutely CAN afford it. Thank you for your judgment though. The next closest BestBuy was more than happy to let us demo and purchase their product. read more

Best Buy - Mobile Phones Near Me - New Braunfels, Texas

This location as stated in previous reviews sucks at customer service. Every time we need something faster then Amazon shipping I prefer to go to the store to grab the item. The experience every time is always awful. You never get anyone that cares enough to ask if you need help with anything and when you do need assistance and ask for help they pretend to ask on their radios and then walk away. read more

Made an appointment drove an hour just to be told they scheduled the wrong installation service. Sergio A didn't have any sympathy nor looked like he wanted to do it. Worst customer service! Wouldn't recommend anyone here. read more

I love Best Buy because you can actually go in and try out all the electronics. Buying stuff online really isn't cheaper and personally to get what you want you really need to experience it and play with it a little bit. The guys here are really helpful in helping you find what you need also. read more

Best Buy - Mobile Phones Near Me - New Braunfels, Texas

I made an appointment to have an iPhone battery replaced. I get to the appointment for the battery replacement and they didn't have a battery to place in my phone. Even though I made an appointment in advance. I paid for the battery. A week later I get a text that they needed to talk to me about my service appointment. I returned the call several different times. No answer. So today two weeks later I show up at the Geek squad. Wait no one at the counter. He finally comes out I tell him why I am there. He says and I state "I'm not sure we have any batteries. I show my receipt that it was ordered and paid for. He says. Let me check. They have the battery. He tells me to come back in 1 1/2 hours. I return he gives me the phone without the case. He has to go look for the case. I get a text on my phone that my phone is ready for pickup???? He returns. I tell him I just got a text. He looks at me like I have two heads. That is why your store is doing so poorly. Will never return and will tell everyone I know what kind of service I received Karen Wells read more

What a HORRIBLE store. I went in with my young kid and knew what I already wanted but I couldn't get anyone to help. Even when you walked in and out noone would greet or say bye like they do at other Best Buy's. Every time I tried to walk up to an employee to ask for help they would walk the other way like they had to do something even though they were plenty staffed. Definitely felt like they wouldn't help me just because I had my toddler. All I needed was for them to grab me the iPad I wanted and I couldn't even get that and walked out empty handed. What crappy service. read more

Came to this location, picked out a TV to buy ($1300.00) and COULD NOT FIND ANYONE to help us actually buy the TV. We walked around for about 10 min and never saw anyone that actually worked Here. I asked a security guy at the front door if he Could get someone to help us and he tried butNO ONE would answer His calls on the radio. I walked in the back storage area and saw a bunch of guys in black shirts but no one ever acknowledged me. I saw another black shirt in the store and asked if he Worked there: he said "no, I'm warehouse" and walked away. I really, really wanted to by that $1300 TV here but I went to Costco instead and bought the exact same tv for $200 cheaper. Nice job Best Buy. Now I know why everyone orders on line and has it delivered-ZERO customer service In store. read more

My husband ordered something he needed online and this was the closest location that had the item from our house. Anyway, we made the trek out to this location on a Saturday afternoon. We showed up to the check out area for online orders. It took over 5 mins for us to get recognized that we were waiting to pick up our item so we could leave. Really this review speaks about the online pickup proccess read more

Absolutely WORST CUSTOMER SERVICE!! Don't waste your time in this store. Just a bunch of blue shirts walking around acting important! What a joke. You would think corporate would see all these one star reviews and clean house!! Absolutely pitiful! read more

Would give 0 if possible. We ordered a large costly tv and added on the delivery and mounting service for an additional hefty charge. We set a date for delivery and install for wednesday. They give you a window of 7a-7p so you have to take off an entire day of work. Okay - so Wednesday morning we get an email saying we never scheduled delivery....???? We call to figure out what's going on and the customer service says that we did have delivery scheduled however they are unable to come out and we must reschedule for the following Tuesday. When we went in the store to buy the tv they gave us many delivery dates including Thursday so we are confused why now there is nothing available until the next Tuesday. Whatever. I call and try to ask WHY they are unable to deliver on the date we set. Got hung up on twice before speaking with someone semi professional. They informed me there was no notes on why the tv was not able to be delivered. For the amount of the tv, delivery and mounting, we paid too much for this to happen. On top of having to take a day off work for nothing. Wound up canceling the order and went to Walmart instead. I expected better from Best Buy. What a shame. Will not be doing business here again. Not to mention customer service would yawn in our ear on the phone, and were overall extremely unprofessional. 0/10 do NOT recommend. read more

I'm going to be honest and just say how disappointed I am by this local Best Buy. First of all, the customer service representative by the cell phones did not address me, didn't answer my questions, and basically ignored me. Secondly, I came back to apply my 10% coupon to the iPhone I purchased and it took the supervisor close to 10 minutes to even find that the 10% couldn't be used on Apple products. Ridiculous! Mind you, this is after calling Best Buy customer service TWICE and them telling me that I COULD use the coupon at the store in person. I'm highly disappointed with the coupon sent via email for opening up a Best Buy Credit Card. I'm also very perturbed at the customer service (or lack of) that I have received at the Best Buy at Creekside in New Braunfels, Texas. read more

It's obvious why Best Buy is struggling. Their customer service is horrible. Sold us a Sony tv to be delivered on Monday. Called to say it would be Wednesday. Then called to say they didn't have it at all. Went to the store and picked a different tv. They couldn't deliver it, either. No way to phone the store direct at all. Ended up asking for a refund. Best Buy used to be a "go to" store for anything electronic. read more

Well, my visit to this store falls in line with the rest of the reviews. No customer service. Waited for over twenty minutes for help with car stereos and was passed from not one...not two..but three different employees. Not one of them knew anything about the model I was looking at or knew anything about whether or not they could instal it that day or next year. The third guy said he was going in the back and check something to only not return. I had cash in hand to purchase a $600 unit. Left with nothing but aggravation. Avoid this location. read more

This is my go to place for phone accessories, headphones, laptop chargers and accessories. The staff are polite and helpful. Why wait for delivery? You can buy online and pick up curbside! read more

Awful! Stood around waiting for assistance. Told 2 staff about needing help with IPad, still no one came. Wasted my time. I was ready to purchase and iPad Pro. Need more help in this store. The store was not even busy. There were 4 staff hanging around by the entrance/exit door yet no one can help me. By the was there were 2 other people waiting for assistance. read more

I hate to write a review based on one experience gone sour. So this is really 2 visits that didn't turn out so well. The first was about 6 months ago. I wanted to buy a Mac laptop...so ventured over to my local Best Buy in New Braunfels. Turns out, they don't carry Macs at this store. Really? I had to go all the way to San Marcos to find my computer. The second experience happened last week. I needed to buy a new stove/range for my kitchen. Online they have tons of models to choose from. I always do my homework before going in. When I went in, there were very few models to choose from. It just so happens that they did have one model I had read about and narrowed down to one of my choices. I needed a gas stove that converts to propane. Turns out, most gas stoves come with the conversion kit for propane. Anyway, I see a sales rep helping a guy in the appliance department. He is on the phone, obviously talking to corporate, or whereever, helping this guy. I stand there patiently waiting my turn, for about 20 minutes. The store wasn't busy. After waiting for so long, I hear the sales rep say something about moving contacts to a cell phone. Wait a minute....this guy doesn't even work in the appliance department, and has seen me for the last 20 minutes standing there, and not even offered to call another sales rep who actually works in appliances? He gets off the phone, and I calmly say "Let me guess, you don't even work in this department". He looks at me and grins...the other customer is kinda caught in the middle. I pretty much come unglued, and he finally calls another guy, who comes and helps me. Guy #2: After asking several questions about different stoves, I realize he has no clue what I'm talking about. So I finally pick out a stove, and ask that he make sure the propane conversion kit is included. Again, he has no clue what I'm even talking about. I look back and realize that I should have just walked out. But we are in the middle of a remodel, and didn't have a lot of time to run into San Antonio or go to Lowes. Next time, I'll shop somewhere else. read more

Bought 8 security cameras, hired Geek Squad to install all 8. Long story short they only installed 4 cameras. Returned cameras because they didn't record audio like stated. Exchanged for different cameras 8 total. Today they were supposed to arrive between 8-12. They never showed, no call, no text, no email, nothing. I don't recommend Best Buy. I definitely don't recommend Geek Squad as they don't hold accountability for the third party installers they hire. If you don't value your customers money or time, then I'll gladly take it elsewhere. read more

I bought a phone from Best Buy New Braunfels and when I needed a new screen protector, I went to them. I was told they didn't carry protectors for that brand, but to order it online. I did and when I received it, I took it to the Geek Squad and asked them to install it. I am a senior citizen and was not comfortable trying it. They asked if I bought the protector online and I said I did because a Best Buy clerk told me to. They said they are not allowed to install screen protectors purchased online. Geeks is right! I went to Mobil Phone Geeks in Market Place mall and a young woman installed the protector and did not charge me anything. I won't go to Best Buy again for anything. read more