So I have gotten many repairs done through Geek Squad. From multiple iPhone repairs and even my iPad. Well this time it did take a while to receive my phone back so i came in around 7:30, 30 mins before they closed. They were having trouble with my service. I was told to talk to the general manager. 8:30 came along and he told me that apple wasn't gonna respond back to him at this time of night. He asked me for my information and said he would have resolved in 24-48 hours( grant it, it was on Apples part NOT Best Buy). I received a text saying he solved it for me to come pick it up. AFTER THEY CLOSED. So even though it did take about 2 weeks to receive my phone. The General Manager Matt, made it an effort to solve my issue! read more

Dope just got me a vr man was very cool name was qauin or something idk but it was very dope i blew 600

I purchased an M1 Mac Book Pro from Best Buy Florence. The screen cracked through no fault of my own. I took it back to Best Buy and they refused to take the computer back. I took it back within the return policy. I also found out there is a major defect in the M1 Back Book Pro with screens cracking during normal use and other problems. Please see https://www.scribd.com/document/525525989/Class-Action-Complaint-Against-Apple-Over-M1-MacBook-Display-Issues. Best Buy would not refund or offer another computer. I will never shop at Best Buy again. This store is known not to take items, especially high end items back. This computer was $2698.92. Apple said it's Best Buy who has the responsibilty. In fact, an Apple rep. told me they didn't get all of the kinks out of the M1 Mac Book Pro and had to purchase parts from Indonesia. Again, Best Buy and Apple both know that the M1 Mac Book Pro as well as the Mac Air have major defects. If you purchase one, you might as well throw it in the dumpster. It is worthless. And unfortunately, Best Buy knows this and will not refund or allow me to exchange for another computer. Do not buy anything from Best Buy. This is a "dirty" company. read more

Best Buy Florence - cracked screen after normal use or no use at all. Defective M1 Mac Book Pro - Computers Near Me - Florence, South Carolina

Good. I was able to find what I needed - an SD card that supports higher speed - and pay for it easily. Was it cheap? No. But was it convenient? Yes. I could have waited for it to arrive from Amazon and maybe saved a buck or two, but that just isn't the tradeoff that I want to make right now. Easy. read more

Best Buy Florence - Best Buy in Florence SC - Computers Near Me - Florence, South Carolina

I am over Best Buy and geek squad, a few months ago I had to get the back glass on my phone, they told me that it would take up to a week to repair it which I was fine with but they failed to tell me that I needed to backup everything on my phone that they can't just repair the back glass and would have to put my screen on a new phone and a week goes by and I check on it the morning shift employee tells me that my phone is "in the oven heating up the adhesive to replace the back glass" so I go back when it's done and they hand me a new phone that needs to be setup and when I said something about it that's when they told me that they put my screen on a new phone that they don't do back glasses and proceeded to argue when I told them I lost most of my information on there, that I should have backed it up that they tell Everyone that even though they did not, I was not mad about having a new phone I was mad about them lying directly to my face and wasting my time. But this time is my final draw, we ran into an issue with my fiancé's phone Sunday and apple said we could take it to the store in charlotte or to best buy and either would replace it so to save the trip I decided to give them another chance and took it to them which I regret we've been checking our updates and there's no changes so I go on my lunch break and the tell me it'll take 3-5 days to get a phone from charlotte, Best Buy and geek squad are starting to turn into Walmart! read more

I couldn't help but notice the high number of one star reviews for this store. Also noticed that the manager doesn't respond to any of them, shows you hoe much they care about customer service. I found an item online that stated they had it in stock, paid online and hour later it said out of stock. The store is a joke. It's nothing more than the electronics section of a Dollar General. If Trump was a store it would be this Best Buy, promising much, delivering nothing. read more

The associate in appliances was very helpful and had great customer service, but afterwards when we went to shop around and wanted to check out, this guy was more concerned about his phone when his customer (us) were waiting. Wasn't pressed on it but we were like wow maybe we should apply so we can text and work. But hey we got what we needed. read more

Yes, I know today was Black Friday BUT at the time I was in there they were not busy. I was the first person in the check out line. Was told by a representative that I was in the wrong line to just be guided back to the line I was in. The representative was not friendly a n still insisted that I was in the wrong long but checked me out anyways complaining the whole time. read more

Long story short, I came in on a whim to purchase a keyboard for my PC, one of the employees helped me over to the electronics section and showed me the different options as far as what I was looking for. Now to be honest, I felt as if I was back in Cleveland, Ohio as the customer service skills were lacking in this individual, I understand that it's a Sunday and one may not want to be at work, however if I'm asking a question or what not, I shouldn't have to be ignored. I'm sorry to even go there, but I would automatically expect that type of environment in Cleveland, having moved my family down here due several reasons including to get away from the crappy weather and rude people, I was a bit surprised. Thankfully not everyone in Florence are this way. read more

We went in this store today and all the associates were walking around, not a soul asked could they help. And Lord knows, don't go to the bathroom in there! That is the nastiest filthiest yuckiest place I've ever seen. I feel like I need to go home and take a shower now!! Come on Best Buy, this is a high-volume store! You need to do better!!!!! read more

Tiny store, poor inventory, and staff who really have no clue what they are selling. Pass and go to another Best Buy elsewhere if you can. read more

Hmmm the second time I entered this store since my parents moved here. As soon as you walk in...it seems like the employees there puts on camoflage outfits and mirror shades to avoid assisting you. But since this is the ONLY electronics store in Florence, they can do this with a coke and a smile. The prices are out of this world. A normal item in California would cost about 50% less. I wanted to call the cops when I was looking at their prices. Well I feel sorry for the people in Florence that has not experienced a true Frys or Best Buy. Oh, I was wondering, do they avoid the customers to hide their lack of knowledge? read more

Went into this store to purchase a Apple TV and a case for my Apple Watch, not only was inventory very limited but as I went to the check out line that's been in the same spot for years I was yelled at by another employee to go to the other desk to check out; I made my way to the desk and stood for 15 minutes as the employees carried on their conversation while I stood there(a conversation not work friendly). When a man finally decided to check me out, he carried on his conversation in the process and rang up one of my items turned around to talk then finished the transaction. Giving me wrong change by shorting me $1.00, when I told him this he got a attitude before giving me the correct change. I have not gone to this store in a long time due to poor management and customer service, after my experience today I can see things haven't changed. read more

I Have been to this store weekly for years. The issues I have are as follows. The employees think are cool before they are available. the behaviour of not speaking to each customer is explained by the cool factor. most recently I went in sunday june 28 2015. Two cool employees were at the portable radios jamming out. they turned the music up and walked away so the entire store could hear it. I did not mind the Groove, but the volume was annoying. I called the store from my cell and the cool person who anwered said" what you dont like our music? i tried to speak with manager but was told several times he was outside smoking. This store has a few good employees and a majority not so good. I would like to speak to a regional mgr to convey the long term assesment of their Mcleod location, Poor Abysmal, and failing. read more

How do you give a negative star!!!! I placed an order on line 2.5 hours ago for in-store pickup, paid for it on-line. I thought this would save me time. Got to the store and was informed that the item had not been "picked" yet. So I went and picked it myself. But no, Sarah, the manager said I could not do it that way. She states that this was the second busiest day of the year. I called BS on that because the store was empty and it was 2:30 in the afternoon. I canceled my on-line order and checked out with the item I had picked! Very rude people! Never again! Amazon is the only way to shop. All those people will be out of a job within a few years with those attitudes. The ONLY advantage that Best Buy has over Amazon is availability RIGHT NOW! But, they can't even get that right. Very sad. I have purchased thousands of dollars of electronics and computers from Best Buy. No more. I'm done with them. read more

Best Buy Florence - Good bye Best Buy!!! Never again will I grace those doors. Amazon all the way. Rude, arrogant, lazy lying people. - Computers Near Me - Florence, South Carolina

I was waiting in line to get an Ethernet cord, and was in line for 30 minutes while others pulled behind me and ordered there stuff. There have been 10 people that have ordered and gotten there stuff before we even asked for ours. This place sucks!!! read more

My husband ordered $300 worth of movies and games on Black Friday. They were available and we paid with our debit card. We were given a shipping date 3 days from our purchase. We waited 3 weeks with no merchandise delivered to us. They never sent us an email. We finally went on line to track it and every one of our orders were cancelled! We paid for everything on Black Friday! When we called we got the run around and were told even if we found the items at our local Best Buy they wouldn't honor the prices. We've had a credit card with them for years also. This messed up our Christmas for our boys! Now we have to go look for all of these items and pay more money.! They never gave us an explanation on why they were cancelled! read more

On August 11, 2012, I called Best Buy's 1-888 number to order the television mounting service for my mother. She already had the television and the wall mount, she just needed the coax cable run from the opposite wall in addition to the service of the television being mounted. I explained this to the caller (Shawn I believe his name was), and he told me that they could indeed run the coax, but I would have to purchase the whole room set up, and not just the mounting. I agreed, and after being transferred all over the place and disconnected, I finally was able to pay for the service. 2 members of the "Geek Squad" arrived at my mother's house on 8/14/12. My mother called me, and I spoke with one of them on the phone (their names are David and Grant). They told me that they wouldn't be able to run the cable, that wasn't part of the package. I then explained to them that I described in detail what the job entailed to the operator before I made the purchase. David and Grant stated that they weren't left a note that told them to do this. They did proceed to say that they would be able to do it, but they charged my mother an extra $157.98 for the concealing kit. This by itself is not good business, you guys did not hold up your end of the original agreement, but they got the job done, and I was just glad that it was over with. The next day, David and Grant came back to the house saying that Best Buy would not accept my mother's check, and they asked for her credit card number. Really? Is this how you do business? What was supposed to be a gift from me to my mother has turned into a big headache. Why did your TelCheck system flag her check (if it really did)? There's no apparent reason for it, and you won't tell us the real reason. After the thousands of dollars that we have spent at your Florence store, and the thousands that I've spent at Best Buy out here in TX, it is an insult. It shows that no matter how many customer profiles you have on your data bases, you are out of touch with your consumers. I realize that as a big corporation, you look at the numbers and not the people. But what you don't see is the affect that the people will have on those numbers if you keep insulting them and giving horrible service. I will definitely never spend another dime at Best Buy, and I will make sure that anyone that I know of that plans to go to Best Buy knows of this story and my feelings about this company. read more

I bought a Cannon Handycam. I asked about the return policy. I was told I had 14 days from point of purchase for a full refund. I was NEVER told about a restocking fee if I returned the item. When I explained this to the store clerk, the store manager, and then called corporate, I was told there was nothing that could be done. I wouldn't have purchased the item had I known. Just buy from Amazon or some other online retailer that doesn't have antiquated return policies. $54 to restock the item?!!! read more

These guys have no clue on what they are doing. They are part replacers and when it doesn't work they won't refund there labor back. Daryl the Manager needs a customer service class to say the least. read more

Eh, it's Best Buy. And it's not even a big Best Buy so their inventory is limited. On the bright side, it's an excellent showroom for Amazon. I haven't had any problems here; the staff is usually friendly and tries their best to be helpful but most of the times they don't have whatever it is I'm looking for. read more

Great customer service! Went in to purchase appliances - Ms Novel was kind, helpful, and got everything processed quickly! Wonderful experience! read more

I brought a laptop from Best buy. I will never buy anything else from them again. They are not train to answer questions. Return policy is only 15 days. What a load of crap. Other places gives 30-90 days return policy with a receipt I will take my business elsewhere a week after I brought my laptop I got a virus in it Best buy said not their problem ok jerk kiss my @ss.but someone fix it and it's runs better.people don't buy Best buy stuff.rude and don't know how to answer questions. read more

Best Buy... return policy is far from hassle-free. No receipt means you're stuck with the item or reduced to selling said item on eBay... buyer beware. Once you buy a gift for someone , without a gift receipt... returns are impossible. Anyone wanna buy a Otterbox Case for a 6S? I mean, I tried to do a simple exchange at Best Buy, but apparently it's not that simple there. read more

When I bought my iPhone 5s, I spoke so highly of the customer service and the wonderful protection plan that I purchased with my phone. All of that was very misplaced appreciation. Apparently they're only nice to you when you're spending money with them. Also, this wonderful protection plan that I was sold cost $10/month (on top of the $35 fee I had to pay my service provider for buying it at best buy and not with them), I was told that if I cracked my screen or damaged my phone, I could take it to best buy and get a replacement for free. When I cracked my screen, I took it to the Florence best buy and was told a replacement would cost $145 (not free as promised) then my mum called the best buy in myrtle beach she was told yet again that a replacement would be free since I had the protection plan. So today, I went to myrtle beach's best buy and they told me a replacement would cost $161 and that the protection plan was only really any good if my phone stopped actually functioning and I had to buy a whole new one mid contract. (Which is obviously the total opposite of what I was told when I bought the plan and when my mum talked to that very store the day before.) Word to the wise, if you can buy something some where else, don't buy it at best buy and don't ever ever waste your money on their protection plan or geek squad in general, it's a total waste of money and is only useful if you buy a faulty P. O. S. product. read more

Florence is a small town-so the size of the store is not a surprise or concern. This does not mean that the service and staff has to be small. The staff needs to be increased with trained employees who know the products that they sell. I almost left the store because I had to wait so long.The G. Squad guy are pretty darn good. read more

Best Buy and the bank they use citi bank, can't seem to work together and give me a credit due to my Best Buy card. After speaking to three managers about this two week process. I now have had to file a dispute form. It's crazy because they don't dispute the credit just don't seem to have any control with there own bank. It's a 268.00 credit and not one person has followed up with me from this store. Very disappointed read more