Great experience with prompt service. Very knowledgeable; offering helpful information and…read moresuggestions but no hard-selling tactics. Ryan was the plumbing tech, and he was so easy going! We will definitely call them first for any future needs.

Have scheduled a reasonable job and price. Seemed more worried about the job being unnecessary and…read moresaid a complete kitchen faucet replacement would be more advantageous. With a 10 year warranty, had it repaired with warranty parts. Update: requested return of the plumber to follow up on his repair as a problem still existed. Plumber denied there was a problem. A handle adjustment is all that is needed. I was uncomfortable with conversation finally cancelled the return visit. I do not recommend.

I contacted Rudd for a routine electrical inspection. They were at my house and resolved my…read moreelectrical issue within 48 hours. Very timely and good communication throughout the process

Great communication, service, and professional representative at a reasonable price. They showed…read moreup on time and kept me apprised off all they were doing to repair and do maintenance on our AC unit. Diagnosed issue quickly.

Do yourself a favor and call ANY other plumber than 1-Tom-Plumber in Charleston, SC! Our HOA…read morecontracted them to complete a mandated HVAC drainpipe cleaning for the complex. The guy cleaned the drain and then decided to open the T&P valve on our water heater. That unseated the valve, causing 9,000 gallons to drain out of the hot water heater before we finally identified and corrected it. Between the water bills, electricity to heat all the draining water, and leak detection agency we are out $1000+. What did regional manager David R have to say when asked to be reimbursed? It was MY fault that there was sediment in the tank. Hello, your guy SHOULDN'T have touched the valve.... asked 3 plumbers to confirm it. He even had the nerve to say his list showed our tank was in good condition. Why were they looking at it at all? They were supposed to be snaking the HVAC drain. Feels like they created a problem to drum up business for a new hot water heater installation. Are they reimbursing us for the costs incurred by their negligence? His words: take us to court. We've gone many times and have never lost. Do yourself a favor and avoid this company!!!

From the owner: Welcome to 1-Tom-Plumber, your trusted plumbing and drain cleaning experts in Ladson. We offer…read more24/7/365 service for both residential and commercial needs, specializing in leak resolution, drain clearing, and emergency plumbing services. Our commitment to reliable and responsive care ensures your satisfaction with every job. Contact us for fast, professional service in the Charleston community.

Patrick came out to check on my breakers because I was having trouble getting water from my well…read moreconsistently. He was able to diagnose the electrical issue and fix it expertly. He told me what he was doing every step of the way so I would understand the issue I was having. He did not stop until the problem was solved, and he stayed to ensure the work he did fixed the problem. I am not an easy person to please, but I am a big fan of Preferred Home Services, and will continue to use them for any home problem I have.

Thinking about hiring Preferred for your A/C or plumbing? Save yourself the trouble. Invite a few…read morestrangers into your house, hand them your wallet, and let them take whatever they want. It'll probably cost less, and there's a decent chance you'll have the same result: money gone and the original problem still there.

small hiccup with the appointment in the beginning but was resolved quickly. Great techs, even…read moreshowed me where the relay was burnt. replaced on the spot at a fair price. Cleaned everything. great company

I would not recommend this HVAC company based on my experience. TOM IS USING COCAINE AND ABUSES HIS…read moreWIFE AND THIS IS ALL FACTS AND YOU SHOULD NEVERRR HIRE THIS COMPANY!!! The work was performed without the required permit being pulled, which created concerns about whether the installation was properly inspected and code-compliant. I expected the company to handle the permitting process as part of the job, but that did not happen. They are not pulling permits!! I recommend that anyone considering this company verify the contractor's license and independently confirm that all required permits have been obtained before allowing work to begin. In SC heating and air-conditioning contractors are regulated by the state, and certain HVAC installations and repairs may require permits and inspection.

Didn't know it at the time of contract 8/15/26, but the lies and service provided to come would be…read morepiss poor. Robbie; salesman lied said that he would be there first thing 8/18/26, 8am or before worker got there to go over things with installers. He nore workers arrived at the time set. Office called they had to help another client; so I'd need to wait until latest 11am. 11:30am I call office to find out were they are. Miss Linda, ( who lies too, didn't know it yet.) says she'll check call me back. Calls back 12pm; the guys on the way. But they didn't arrive until 1pm. No I'm expecting to be at least 8hrs. They get busy; nice, polite and respectful of property. 9pm they say all good and they'll pick up old AC unit tomorrow morning. Well 5am 8/19/26 the attic is colder than the home. Call service line, they'll come back out, didn't arrive until 1pm again home is still hot 7pm. They want to change thermostat to force system to work. ( We've also realized that damper wasn't opened the night prior. Which should've been checked before leaving. Home is cooler by 9pm, but can't reach temperatures by 5am 8/20/26. Still haven't picked up old unit. Now keep in mind that if wanted to cancel; needs to be done by 9/19/26. Spoke with Miss Linda again 8/20/26. Because this is horrible service. Linda reassured me that she's have someone else come out by 11am and for all the trouble she would sent a check for $550. It is now 9/3/26, haven't seen a check and they won't answer phone call or return messages. After 2hrs of the last service call the AC unit is actually working properly. Still have old unit, but some else will come pickup. Had to call for the next 2 days for someone to call back to schedule an appointment for someone to come pickup the unit that had always been outside. Lowe's really can pick a much much better company to partner with. I would not recommend A R S to anyone; enemy included. They provided the absolute worst service. Took a whole week in 90 plus degree days to install and fix issues. I won't call them for any other services they provide either, because how bad this process was and you can't trust them to tell the truth. They only want your money, they do not care beyond that. I have reached out multiple times to speak with management, besides Linda of course. But no one has returned my calls. I'm also plan to reach out to Lowe's as well. Anything be can do better than to work with ARS, they are as expensive as everyone else. Take my advice; spend your money somewhere else.

ARS service is excreble; even a one (1) Star rating is too generous…read more They serviced my HVAC last August. However, their Technician left several drops of what was likely freon on my hardwood floor immediately under the attic entrance to the HVAC unit. The freon drops could not be wiped off and penetrated the wood's polyurethane seal and even the stain itself, requiring extensive repair: sanding the hardwood down to the original wood grain, re-staining the floor and re-applying several new coats of polyurethane seal, costing over $500. I sought reimbursement of these expenses from ARS. I have made repeated attempts to resolve this but have not received even one return call. Specifically, I called their North Charleston office about this issue on September 8, 17, 22 and most recently, via a hand-delivered letter along with hard copy photos of the floor damage on October 8 to Seth, ARS' Quality Assurance Manager. Incredibly, my letter went unanswered, In November, I met with a ARS Manager exhibiting their services at the Lowe's in their Town Center. While he took copious notes of my problems, his vows to have senior management follow-up continue unfuflilled. It's been both futile and exhausting trying to get ARS to actually do the right thing. I'm out $500 for damage their installlers caused. I strongly encourage you to use others to avoid the same fate as me. David D. Isle of Palms

Scammers: Pairing Predatory Prices with Initial Trip/Assessment Fees to Generate Revenue…read more They utilize "standardized" pricing cards to push their predatory prices. I received a quote for over 1,000$ to install 2 spigots that are already next to the appropriate water lines. Had another certified and insured plumber show up the same day and do it for under $300. I am including the picture of the invoice from the other plumber and a screenshot in which All Plumbing tried to buy their way out of an honest review. Read the other negative reviews like the one from Barbara H. before scheduling with them. Companies like this don't belong in Berkeley County.

Overall great experience with their initial reach out, including timing to discuss the project and…read morehaving staff ready to help investigate the cause of a leak. They reached out throughout their work to give updates and findings. Ultimately they were able to track down the leak and fix the issue for a reasonable price. I'd recommend All Plumbing and look forward to hiring them again for my next project.

Excellent, honest service. We have worked with Caleb and Rhett. Both great guys, very knowledgeable…read moreand they legit care about making sure you're getting great help. Also communication is excellent between the customers/office/techs. HVAC is super important in coastal communities and they know. They're really nice too.

Wanted a estimate to have a bidet put in and Mike came out to install quickly. Very fast,…read moreprofessional, and reasonable.