Efficient and Excellent Service !!! I highly recommend Rudd…read moreI believe I got value at a great price SR Mount Pleasant SC

Zero stars, if possible. I had a "fix" that ended up leaking 4 days afterwards. I was mistreated…read moreand no one ever helped me get into connection with anyone that could actually help. I've now paid thousands of dollars to a company who clearly only wants to create more problems, so they can continue to get paid. My plumber friend of 18 years has confirmed this. DO NOT USE RUDD!!!!!

Do yourself a favor and call ANY other plumber than 1-Tom-Plumber in Charleston, SC! Our HOA…read morecontracted them to complete a mandated HVAC drainpipe cleaning for the complex. The guy cleaned the drain and then decided to open the T&P valve on our water heater. That unseated the valve, causing 9,000 gallons to drain out of the hot water heater before we finally identified and corrected it. Between the water bills, electricity to heat all the draining water, and leak detection agency we are out $1000+. What did regional manager David R have to say when asked to be reimbursed? It was MY fault that there was sediment in the tank. Hello, your guy SHOULDN'T have touched the valve.... asked 3 plumbers to confirm it. He even had the nerve to say his list showed our tank was in good condition. Why were they looking at it at all? They were supposed to be snaking the HVAC drain. Feels like they created a problem to drum up business for a new hot water heater installation. Are they reimbursing us for the costs incurred by their negligence? His words: take us to court. We've gone many times and have never lost. Do yourself a favor and avoid this company!!!

From the owner: Welcome to 1-Tom-Plumber, your trusted plumbing and drain cleaning experts in Ladson. We offer…read more24/7/365 service for both residential and commercial needs, specializing in leak resolution, drain clearing, and emergency plumbing services. Our commitment to reliable and responsive care ensures your satisfaction with every job. Contact us for fast, professional service in the Charleston community.

Oftentimes, despite the most proactive plans, things go awry. Being in the low country, it can get…read moreuncomfortably humid and hot. Yesterday morning, I woke to an very heated home on a 90+ degree day. I called around, read reviews, and came across Preferred. From customer service to dispatch to service technician....EVERYONE was above exemplary in their approach to my concerns. Josh, was the service technician that served the moment. He took care to inform of foreseeable concerns, but admitted that even through his diagnostics couldn't narrow what triggered my issue. What could've been a very expensive call was minimally fiscally conservative in its service charge. The system was running again very shortly. And this morning, I rose to the comfort I have grown accustomed. PREFERRED is now my preferred HVAC/plumbing go to and I elected their PPP maintenance option. I'm looking onward to our working together,as I feel that they will remain honest, caring, and proactive in their service and commitment. Thank you

Patrick came out to check on my breakers because I was having trouble getting water from my well…read moreconsistently. He was able to diagnose the electrical issue and fix it expertly. He told me what he was doing every step of the way so I would understand the issue I was having. He did not stop until the problem was solved, and he stayed to ensure the work he did fixed the problem. I am not an easy person to please, but I am a big fan of Preferred Home Services, and will continue to use them for any home problem I have.

small hiccup with the appointment in the beginning but was resolved quickly. Great techs, even…read moreshowed me where the relay was burnt. replaced on the spot at a fair price. Cleaned everything. great company

I made an appointment for someone to come out and service my two HVAC units on 14 July 2026. It…read morerained severely that morning and the appointment came and went. I called assuming the rain had delayed my service tech from being on time I requested a different day and was rescheduled for 17 July, both appointments were for 8am to 12pm. On the 17th which was a nice day that appointment came and went as well. I called very disappointed not having any reason that the technician didn't arrive during the designated reserved time frame. I called the following Monday, 20 July to speak with a supervisor, instead of writing a poor company review. They said they would pass on a message for the service supervisor Dan to call, of course that call never came. If an HAVC company doesn't call or text me to explain why there is a delay in coming out and not show up, and no follow-up from a supervisor. I certainly wouldn't rely on them for servicing!

We had a nice meeting in our home with the salesman, he discussed our options. We really needed a…read morenew system as our was 12 years old. We got approved on the spot for a new system, scheduled the install for a couple of days later. They showed up on time, and they completed the job by 3 pm. They cleaned up and removed the old system. The air conditioning felt amazing and worked so silently, we could hardly tell it was on except the temperature got to my comfort level within hours. I am more than happy, I am grateful since I am retired and spend a lot of time in my home. Thank you so much for your help!

They have terrible communication and terrible.service. all around one of the worst experiences of…read moreany kind of service I have had.

Lonnie took my call mid morning after my water heater had been leaking. He took some preliminary…read moreinfo over the phone snd had John and Marquis out to look within a few hours. Lonnie was able to send 2 other fellas back the same day as they were able to pick up new water heater locally and install the same day! Great service and reasonably priced.

Scammers: Pairing Predatory Prices with Initial Trip/Assessment Fees to Generate Revenue…read more They utilize "standardized" pricing cards to push their predatory prices. I received a quote for over 1,000$ to install 2 spigots that are already next to the appropriate water lines. Had another certified and insured plumber show up the same day and do it for under $300. I am including the picture of the invoice from the other plumber and a screenshot in which All Plumbing tried to buy their way out of an honest review. Read the other negative reviews like the one from Barbara H. before scheduling with them. Companies like this don't belong in Berkeley County.