Sammy really helped my family with getting an entirely new AC system (outside condenser and attic coil) on short notice. I initially talked to the other owner one evening, and we setup for them to come the next morning at 8am. On the way to my house though, Sammy ran into traffic coming from another location due to construction; he called me to let me know about that and we setup a time slightly later in the morning for his arrival. I really appreciated that they kept me informed of changes. He conveniently did the inspection and diagnostics while I was at work, and then called me to explain the issues and even sent me pictures. They put the replacement unit/equipment on hold for me as due to the large size we needed for our home that specific unit size was in short supply in the area. After talking things over with Sammy, I actually asked him to just button up the system while I got other quotes. I got a quote from another contractor and had them start the job (removal), but after they started it wasn't going as planned, unfortunately and they were not on track to complete the job the way I needed. To get the job back on track, I called Sammy back, and after talking things over, he kindly agreed to take the job over from the other contractor and provide a thorough and professional completion. We worked out a very reasonable quote for him to finish the job and I agreed to have him do it. That was an evening call, and Sammy moved things around on his schedule to come the very next morning to start the completion (the unit was still on hold from when I originally called him). He was able to line up pick up the unit for us and finish the job in one day, and even replaced a gas furnace regulator that was determined to be leaking. The unit they installed is manufactured in-state and comes with a 12-year warranty (2 years MORE than almost every other brand), which is outstanding (and extra 2-year warranty is TOTALLY worth it!). After installation, they charged the system and checked for leaks and upon finding none, they completed the job. I can't tell you how much I really appreciate Sammy working with me on this, despite my decision to go with another company initially, and then he came in and finished the job without giving me a hard time (which would have been understandable) for not initially choosing him / KLC for the job outright. What great customer service! After this experience with Sammy and KLC, I would HIGHLY, HIGHLY, HIGHLY recommend them to anyone else, including family members, considering their professionalism, great communication, timeliness, and total out-the-door cost all things considered. THANK YOU SAMMY AND KLC FOR A JOB WELL DONE! read more