I forgot to comment on my check-in. Everything was piping hot, rolls, spinach artichoke dip, and pizza. Skye was an excellent server. read more

Good food, good environment, staff was responsive. Nice place to go out and have a family dinner read more

Bertucci's Italian Restaurant - Italian Near Me - Mansfield, Massachusetts

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We showed up with a group of 10. Yes, we called ahead. Our waiter did a wonderful job keeping track of everyone's different orders and got them all right. The bar had some trouble. First a cocktail for one of the party was made wrong. Then another request was out of stock, as was their second choice. Then a wine requested was also unavailable. Bad day at the bar. Beer on tap was working, so there's that. Food runners dropped off apps to the wrong people which caused some confusion. The waiter brought a pizza that was not to his liking, so he left it and told the recipient he was ordering a remake. He was right. The remake looked totally different. We gave the waiter a heads up before ordering that we were splitting the check. With a large party that's just polite. Don't make your waiter spend twenty minutes after the fact trying to split your bill. The food was tasty. Salad is huge. Plenty of pasta with your entree. In the end, we had an enjoyable visit. Our waiter did a very good job! read more

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The pizza is burnt and hard as a rock. My kids wouldn't eat it. No refund because they could care less what they prepare for customers. It's garbage *UPDATE OWNER REPLIES BUT I ALREADY CONTACTED THAT LINK WEEKS AGO ... called your corporate office too- and got no response-- so don't play like you'll do anything on here bc you don't. read more

Bertucci's Italian Restaurant - Burnt pizza - Italian Near Me - Mansfield, Massachusetts

The quickie: Location: Easy to access, private parking Size: large space - Restaurant with outdoor seating Wait time | Seating: Less than 1 minutes Wait time | Food delivery: Fast, from order to final product Order accuracy: No mistakes Staff: Super!!!!! Liesha Cleanliness: clean Bathrooms: Didn't have a chance to use. Time of week and day: Sunday/dinner crowd The longer explanation: Arrived here around 5:45 and was seated immediately. I'm not sure if this is a chain restaurant or a family owned place however the experience was exemplary. Liesha came to the table in a minute after I was seated with warm rolls and seasoned olive oil for dipping. I asked for water and wanted her food recommendation. (No pizza, please) She started with the popular dishes that are the crowd favorites but ended with what she enjoys (Baked Chicken Gratinati) and it didn't disappoint! It was a flavor carnival for the tastebuds. Pasta was cooked perfectly in a silky cream sauce. An appropriate amount of chicken seasoned just right with the beautiful texture of fresh diced tomatos and basil to top it off. The portion was hearty, so much that I had 2 bites left and asked for a to-go container. Who wants to throw away something so delicious? I wanted dessert too because, why not? I had the lemon mascarpone cake which was lovely as well. My water was always filled and Liesha returned numerous times to check on me. She was very accommodating and even took a moment to listen to my story of "table, party of one" I enjoyed the experience so much that I asked to talk to the manager. He was very welcoming as well, especially not knowing why I wanted to see him. He approached me with a smile on his face and was delighted to hear of my kudos for Liesha's service and the quality of food. All in all, an excellent experience. I will be returning to this spot for sure. read more

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I got takeout last weekend, 2 large pizzas and they were terrible. They weren't stretched out to a large size and were more on the small/medium size and overcooked. They didn't even taste like the traditional bertuccis pizza that I know. Even the rolls were overcooked and hard as rocks! So disappointing. I understand this chain is in trouble with multiple locations closing. The local store near me just closed and I ventured an extra 15 mins for this location, which I wish I hadn't. read more

Greaa as t food S always at Bertuccis, though a little disappointed that the unlimited lunch salad is no longer on the menu on Sundays. Kids meals are still great though the free hoodsie cups are no longer provided. Seems the menu changes have been designed to increase revenue. Skip dessert and walk across the parking lot to Coldstones, glad we did. Overall, always good though not much new or creative with Bertuccis. Pizza is always a good choice. Grilled chicken salad was great. read more

Bertucci's Italian Restaurant - Italian Near Me - Mansfield, Massachusetts

This is not the first second or third time i have ordered for the Mansfield location with devastatingly horrible results The dough is flat thick burnt and inedible see photos Not a busy location for a reason, your Pizza is horrible and I use to work for this company . Ps don't use expired dough ! read more

It's a chain but the rolls are still great. Nothing eats hot rolls brought to the table when you sit down. Basically Bertucci's is a chain Italian place. They have the classics. Their pizza is decent. I like the personal size for lunch. I've had a number of other dishes. Nothing bad about them. Just chain restaurant quality food. You know what you are getting when you come here. It's nice for consistency and the staff are nice and the restaurant clean. Best pizza ever? No. But also far from a bad pizza as well. The fact so many have closed it's nice to see one and be able to dine there again. And the rolls are great. read more

I didnt think it was possible for a restaurant to go below 1 star but here it is, this sad establishment Bertuccis has slowly declined into the abyss of chains that once made a name for themselves and now have turned into absolute dumps of bad service, horrible food and an all around place that needs to close. We went here out of sheer desperateness on a Friday night with kids and attempted to get a somewhat decent meal. What a mistake, this place is a disorganized mess of haphazard servers, a hostess that was clueless and undercooked food. First off the rolls in the place were delivered halfway right before the meal and were still raw dough inside due to being pulled out to early. The server was clearing off plates during our meal which was the most annoying, stupid thing to do I have ever seen. The pasta here is something out of a can or worse, a frozen dinner with no sauce to be seen. The kids mac and cheese was a drowning mess of just sauce and this was a travesty of epic proportions. What a terrible place to eat and the service was some of the worst I have seen. The waiter in the end basically threw the check at us and walked away, I mean absolutely rude and disrespectful. This place needs to close and call it an end, not that it was ever that great to begin with! read more

The restaurant looked typical as we come to expect, but all the food promotions were not there, things looks out of place so I googled and found out Bertucci's was sold to the Planet Hollywood group, and it looks like they are just mailing it in. In full disclosure I am retired not but spent 50 years in the food and Hospitality World. I have not been in since before Covid and it seems as if everything was the same. The food prices even higher? They come across as authentic Italian but we've been to Italy several times, just returned from Florence, Town of PISA and Milan. They used to have a Corporate chef but no more I'm sure..just the obligatory so called quasi celebrity chef partnering on I don't know what? We spent $100+ on dinner and what a waste. Rolls terrible, Meatballs served all chopped up, not the nice balls they used to make? Tomato sauce made with cheap tomatoes or so it seamed. Side dishes Roasted Potatoes$11 bucks ans other simple sides priced the same and higher, all deserts in the $11 plus range, and these chains all buy their desserts. My wife ordered cheese ravioli at $22 bucks, easily two portions. I had the pathetic Chicken Picatta (I make often at home) and it appears they somehow "deep fry" the chicken? It came out and tasted like fried chicken? They don't know how to finished this dish, sauce of just was non existent, tiny amount of capers, no lemon flavor presence, they could have even plashed some white wine in there, no butter, some add a pinch of cream to bind and hold the whole butter, no parsley, no salt, no pepper, no cheese. Lousy cooking)! Its an easy dish to make "ala minute"!, but they are not cooking there, just slopping things together. Lots of unflavored Spaghetti, like a double portion? These chains charge a lot, I think it was $25, so they double up on thinking to provide value but it was horrible. The menu was typical American/Quasi Italian but certainly nothing I have seen in Italy. What all restaurants serve there is Spaghetti Vongole, Lots of Veal (Saltimbocca) dishes, high quality Steaks and value...you can buy a first class Pizza Marguerite for 5 eu in Amalfi, and typically 8 eu at other places. IT seems as though American Chains want to stick it to consumers and we wont be back. They have been closing some of their restaurants and only have 23 left I believe, For Gods sake simplify your menus, adjust prices, do more actual cooking, invest in training, etc lest you become another Sears in closing its just family dining, nothing else, and we don't want to Pay $100+ for a lousy dinner for 2??? read more

Tick tick tick. This place is a disaster and I would assume based on what we experienced it doesn't have long to remain open. We went to the Mansfield l9cation on Thursday evening around 730. The restaurant was pretty much empty. When the waitress finally seated us all the tables around us were a mess. They were never cleaned off. Our waitress came and took our drink order. When she returned she took our order. We got the wings which were on special. My wife got a salad with grilled chicken, my daughter got a pizza and I got the farmers salad. The waitress returned after a while with our entrees. She asked if we were all set and we told her we didn't have the wings. She said she would grab them and bring them over. The waitress left and my wife realized there was no dressing on her salad. We waited and waited. Our waitress or any waitress were nowhere to be found. Finally my daughter was going to the rest room which was by the kitchen and she saw the waitress and reminded her about the dressing and wings. She said she would bring them right over. My daughter came back and still no dressing or wings. Meanwhile my daughter and I were almost done with our dinner. My daughter got back up and went to the kitchen and asked AGAIN! the waitress asked another waitress to bring the dressing over. When she dropped it off I asked to speak to a manager. He came over after a couple of minutes and filled him in. He apologized and said she was new. My question is why did they leave her on the floor alone? Why wasn't he around to see all the tables that weren't cleaned up? He asked if we still wanted the wings...LOL! We asked for the bill and he was so kind to take the pizza off the bill. He promised the next time we came in he would give us the best waitress. Unlikely we would ever return. My guess is their doors will not be open long! I also reported this to their home office. I know, I wasted my time. read more

All excellent as usual pizza salad wine rolls what nmore can you ask for Love this restaurant chain read more

It was amazing Food was delicious Mason was nice The chicken Al Alfredo was godly Bread delicious Definitely coming back read more

Went on a quiet Sunday night and ordered the meatball starter with a glass of wine. After a reasonable wait the meatballs actually came, and before the wine but were cold. I sent them back and asked for the check. The check came without a pen, so there is clearly some issues at this restaurant, and pleased I did not stay. read more

We were here last Saturday evening to celebrate my daughter's Graduation . 18 of us in the back room . We were seated early and everything was wonderful . Can't say enough how great Madalyn was. She was a pro and dealt with all of our requests! The best part of the night was the honesty of Madalynn and her manager. Because we had a large group, the gratuity was added. In our hurry we didn't realize that and tipped on that total. Kudos to Bertucci's for having nice and honest employees. Highly recommend read more

The food was really good, we had ordered shared a lot with a group of 5 and still there was enough to take home with us. The atmosphere was very calming, music was great, seating was lovely. The service was amazing!! Our waitress was very nice and friendly. read more

April20th, 2024 ... I haven't been to bertuccis in forever but they sent me a birthday coupon so for family dinner tonight we decided to give it a try again. TERRIBLE EXPERIENCE . Like I said haven't been there in a very long time, AND apparently the pick up orders have a separate entrance now and I had no clue cause the sign was blocked. Anyway, I went in the main door & the hostess greeted me and said it's in the back & pointed over to the bar area. So I started walking there, thinking ok maybe pick ups are at the end of the bar. I saw no inside signs for pick ups in the area so I turned to ask the bartender, who seriously avoided me for two mins and then finally said to me " it's back over there thru a different area" with such a rude ass attitude ... THEN as I turn to go there, she turned to other customers at the bar near me and goes " it's not like we don't have signs everywhere" and chuckled rudely & made a face. She's lucky I'm absolutely exhausted from just having surgery or I woulda said something !! Rude for no reason. Like I was truly ruining your day ?! Food wise; Nothing special at all, the chicken parm was sooooo over cooked, it was almost black. And all the food had zero flavor!!! Terrible cook. Same thing with the calzone !! No flavor No seasoning. Just blah!! We will never be back. read more

I received my pizza via delivery. Not even together, so thin and burnt that I can barely bite through it. I've gotten this before and has been good, I don't know who's working the kitchen staff but this is unacceptable. I'd like some type of compensation or refund because this is horrid and should have never been ok'd to leave the kitchen. read more

Bertucci's Italian Restaurant - Italian Near Me - Mansfield, Massachusetts

I love this place! My bf and I live about 25 min away and drive to grab takeout from here almost regularly since the one in our city mall has closed. Everything tastes fresh all the time. Love it! The staff can be a little lax at times. On their phones and such but other than that its good. read more

Bertucci's Italian Restaurant - Italian Near Me - Mansfield, Massachusetts

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Ordered takeout, when we walked into the restaurant we waited with another family that had already been there prior to us coming in and waited 5 minutes. The family left because there was no hostess in sight. Then I had to ask a waitress at the bar about our takeout and she told us to go to the corner of the restaurant that gives the takeout. We went there and waited another full 5 minutes before someone came to us and asked what our order was. Ridiculous how long we had to wait and how short staffed this Bertuccis is when it was 3 pm on a Sunday and the restaurant wasn't busy at all. read more

The best!!! Great food and service! The staff always are on point. Super clean too. Cute patio when it's nice out and private dining roomn

Went to Mansfield crossing last night (Thursday). Just when I thought it could me possibly get better, it did! The pasta meat sauce was the "BEST" to date. The pepperoni pizza was beyond the best with pepperoni crispy. Hats off to you and all your workers! What a great team and good is now top notch. read more

great service! Super nice workers. Fantastic food. The rolls are fresh and warm and their pizza is delicious!

I've always been a huge fan of Bertucci's! My family is Italian so yes where pizza snobs haha but I had never gone to this one, it was our first time and let me tell you it was fantastic and we would go back there 100 times. The pizza was cooked perfectly, the sauce was sweet and can we just talk about the delicious warm bread you get with olive oil( hardly any places do that now) the waitress was super nice and we got to sit outside due to COVID-19. I would highly recommend this place! read more

Bertucci's Italian Restaurant - Pepperoni which was also fantastic - Italian Near Me - Mansfield, Massachusetts

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We usually like this location, but my mom and I came in for lunch today (Saturday at around 1:30pm) and has a really weird experience. We had noticed it was strangely empty. There were only a few parties, so we figured service would be quick. We stood in the lobby with one large party in front of us, and there was not one employee in sight. No host came by to seat them or us. We didn't even see a waiter walk who we could ask. After standing there for a few minutes, we decided to sit at the bar. We sat for another 5 minutes. We were the only ones there, and there was no bartender. Nobody came by to serve us, and again. We didn't see a single wait staff we could ask either. We figured it was only going to get worse from there so we left. After 10 minutes of being ignored and not seeing any employees in the restaurant, we left to have lunch somewhere else. So bizarre. We almost thought they were closed, it was the strangest thing. PS I totally understand that restaurants are often short staffed, but the restaurant was a ghost town, and there certainly wasn't anyone rushing around. So I don't think that was the case here. read more

Food was pretty good, although the tiramisu came out completely frozen. Waiter was great at first, but unfortunately the restaurant was understaffed. This caused long waits at no fault of the waiter. Would return at a slower time of the day. read more

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Great neighborhood spot! The food never disappoints and the staff is friendly and service is excellent.

FOR the sake of Take Out I will NEVER order the Soup, BOWL size is BARELY kiddie 4 Oz size)))) MICRo tiny, they should be Ashsmed of themselves, $9.60 with tax is Bait and Switch Highway robbery I will Avoid SOUP at all costs Here I was driving from Newton location because between Norwood and Mansfield they have the best chefs I have boycotted VFW west Roxbury as I originally started going there since 1991!!!!!!!!!!!! Too many rotten adverse changes Not only was I shocked by tiny SOUP size but also today they have NO RANCH dressing Also yesterday Insalata side lunch salad BARELY had one Black Olive Consistency is above all their WEAKNESS For What it's worth I came there were NO visible customers at 4pm on Tuesday It's Very Alarming.... BUT if they want to RETAIN they must make Drastic changes ASAP I will NOT tolerate Such Nonsense lack or quality service, on any given day I will absolutely Think Twice about going to this location Yes quality Is Good, but consistency. Soup portion size is lousy Several times the lunch orders the SIDE salads used to come in black Normal co gainers Yesterday Completely the opposite I visited Monday And Tuesday Monday they had ranch Today NO I may take a LONG Prolonged Break, Very unfortunate, I'm Confident MORE closures to come especially the Holliston Location. read more

Disappointing yet again this is the second time that this is happened to me. I add more toppings to the pizza and they somehow forget how to make the pizza in the first place. I ordered a Verde with extra mozzarella and caramelized onions and they also added spinach to the top instead of arugula. I think I'll have to give up on this pizza sadly read more

Bertucci's Italian Restaurant - Supposed to be a verde pizza - Italian Near Me - Mansfield, Massachusetts

Garbage. Poor quality. Place is dirty. Pizza dough is poor. Don't waste your time. read more

When I called in I verified they had curbside because I was going to have a pet in the car so I could not leave them. I get there and the phone system goes in a loop. Main menu, press one for curbside, ring a half dozen times, and main menu again. I do this five more times then have to give up, I guess the bird and I are going in (hate to do that because its a health code violation but Im stuck now) Fortunately it wasn't busy in there so only one other customer saw it. So we get the pizza and take it home and its a made. The ingredients are all in a pile in the middle and most of the pizza is just bare hard crust with a little sauce covering it. No place with any pride would have let that out the door. No chef with any pride would have even stuck it in the oven done that way. This is not a place that gives a hoot. read more

Bertucci's Italian Restaurant - A poorly made pizza. There is nothing but crust with a little sauce for most of the area. - Italian Near Me - Mansfield, Massachusetts

Delicious food , nice atmosphere, service is good , friendly environment, pastas are my favorites

This place was horrible! Waited 45 mins for old hard pizza that they reheated. If u need some concrete just go here. mine as well just be called Bertucci's Construction Service. read more

The food is average. About what you'd expect from a corporate place. We got 2 small wood fired pizzas. The crust was thin and crispy just like we wanted, but the sauce had little flavor and the cheese was light. The saving grace was our server!!! I was in the business for decades so I am particular about service. Tercia M (as written on my receipt) was FANTASTIC! Prompt, efficient, friendly. She tried to up sell. She checked back with every round of food. We needed extra napkins-bam! They were there. It has been so long since we have been waited on by a skilled server. Thank you for the amazing service read more

Here's our story: We go to this place quite often for takeout. My fiancé ordered Bertucci's online at 5:30 PM, to be ready for pick up by 6PM. He ordered a Spaghetti pomodoro with rigatoni and a chicken parmasean with rigatoni. When he got there at 6, he had to wait. Fine. He had to wait an extra 35 minutes until the order was ready. Whatever. He stuck around long enough to notice 2 people that arrive before him and 4 people that arrive after him get their food and leave before him. All because more time was needed for chicken parm. Strike 1. He was told that our bread rolls came with oil, but it didn't. He drove all the way back without checking the bag becuase he trusted them. Strike 2. He got a Spaghetti pomodoro with NO pomodoro. Basically a box full of plain pasta. Because he trusted this Bertucci's. AND they kept the chicken parmesran with spaghetti. No rigatoni. Strike 3. You've been warned customers. read more

Bertucci's Italian Restaurant - Spaghetti Pomodoro - Italian Near Me - Mansfield, Massachusetts

Went yesterday for lunch, waited 8 minutes to be seated. . Told Waitress Giovanna that we only had an hour to eat, no problem. The bread and salad was delicious. Husband had sandwich and fries, his was good. I ordered the Chicken parm with rigatoni, big mistake, big mistake big mistake. First bite of chicken tasted burnt with a soggy crust on all of chicken. Was just awful, tried the rigatoni, sauce was watery and had no herb seasoning at all. The sauce tasted like crushed tomatoes out of a can. I did not eat anymore. Called waitress over, she looked at the chicken and her eyes bugged out. She apologized, I told her not her fault. She offered to remake the chicken, we had no time left. She took our appetizer (which we never got) and my chicken parm off the bill. Which was the right thing to do. We left a message for the manager on the receipt. She was a good waitress the cook and host not so much. We are never going back. This was our first and last time here. Too bad. read more

Bertucci's Italian Restaurant - Burnt, but soggy breaded, burnt tasting, tough chicken, from chicken parm. One bite and no more. Ewe. - Italian Near Me - Mansfield, Massachusetts

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Luke and Laisha were really cool and I liked the bread a lot. Pizza was also pretty sick

I had the best experience at this Bertucci's this weekend. Food was great, and the service was even better. We had Mike as waiter and he was so attentive and quick. read more

My boyfriend and I went to Bertuccis at approximately 7:30pm on a Saturday night. There was still a buzz in the bar for a bit, and unfortunately the bartender was seemingly alone. She was making drinks, busing, running food, and taking orders while the manager sat with friends and family as she *sank* with work. Being the only people at the bar at one point, we figured service would improve but things actually got worse. The soup was cold and in a portion that was, as someone has already pointed out "highway robbery", the shrimp on my farmhouse salad ended up making me ill, my boyfriends shrimp Rossini was what he called "spaghetti made in a dishwater sauce", all while spending an exorbitant amount of money. We typically enjoy going out to eat as a treat, and we are now so jaded by this overall experience we are taking a hiatus from eating at restaurants (except probably 1-2 go to, shout out to Davenports!). Just be aware--you can get a pizza and salad at your local house of pizza that would probably be far superior and less expensive. And you won't feel like you are interrupting your servers and bartenders from catching up with old friends or making themselves drinks at the bar while you run dry on a tasteless $9.00 sangria. Manga read more