I don't like the fact that they wait 5 minutes before they close to call to verify an appointment and I can only leave a message. I am not sure if I will have a technician come out on Monday, 03-16-26, or not. This is service I have already paid for in a service plan. This the second time this has happened. I am not sure if I will renew the plan. I will see what happens Monday. read more

Clay called to follow up on an invoice issue. He was attentive to my concerns and was able to promptly resolve it.

Maybe they should inform potential customers that their annual contract services are non-refundable from day one. Even if no services were ever performed. I have never in my life taken payment for a service not completed or product not delivered. Enough said. read more

Not surprised by the negative reviews. Stay far away from this company. Charged for plumbing job and it was not fixed. Would not refund. Cancelled the maintenance contract after that before any additional work was done. Still would not refund the plumbing or the hvac contract. Bad experience all the way around. read more

called them for generator repair, they are by far the worst company i have delt with in years. They have the least knowledge, the slowest response and the worst staff people i can recall. i got tired of hearing that what i called about was not their job and then transferred to dead air or another no ans. thiw was for almost two weeks of run around. the job was not completed. parts not ordered, no follow up from repairman or staff. the boss was never in, DONT WASTE YOUR TIME OR MONEY. read more

Once again outstanding service from Alex at Bert Black. Made sure system was working prior to leaving. Knowledgeable courteous and competed . Exelant job. I would rather it a 10 read more

Excellent all Round I have a service contract and have done business with Bert Black sense Aug. 2023.

Came in, diagnosed problem properly a fixed problem with no issues in a timely manner . Reliable quality service, Prompt & on time .

The service tech was pretty helpful. That was about all that was good about this company. I was supposed to get an estimate in my e-mail which didnt happen until I called twice. When the estimate showed up it was about a third of the price of a completely new generator. I called to get an itemized estimate so I could make an informed decision, they would not do that. WHAT! They would not separate the labor from the parts, I asked what their labor rate was - they would not tell me that, pretty much just give us the money and dont ask any questions. From the representive on the phone it was take it or leave it... I'm going to leave it. read more

I had a whole house generator installed by this company. They clearly don't have the experience needed to perform this service. They also advertise they are BBB accredited when they are not, and their contractor's license expired nearly a year ago. * Was told generator could go anywhere, but at time of job start was told that wasn't the case; later was told by different employee that it could have gone in the original place I wanted it. It was decided that the unit would be placed up next to house by electric meter with propane tank about 15 feet away in my yard * The unit had not been received in time to start my project; workers showed up on April 1 with no generator * Five days later they brought unit, waited 3 hours for extra man to help unload unit from truck * They installed unit in the middle of my yard, not next to house. * When I discovered the error in placement, I told them it needed to be moved next to the house. They had put it in the middle of the yard where I was getting ready to have concrete poured for a carport (which I had already told them before they started). * This error required another day of work, which required another day of my time to oversee * Company tried to reschedule plumber next day because it was raining * Plumber showed up at office of propane company trying to talk them into dropping off a tank and my house so that he could hook it up (propane company can't do that) * Plumber installed different flex line that what came with the unit (which I found out about through the propane company) * Plumber gas line was installed in unsightly manner when it could have been done more neatly * It took me until April 9, 2024 to find a way to contact the COO of the company (had to subscribe to a search website to get his info) * COO has not responded to three emails I have sent him * I have requested the company audit the charges from a previous plumbing job that I felt were too high, and they have not contacted me about that * Found out Bert Black Company's contractor's license expired in May of 2023 * Company advertises A+ rating with the BBB, but they are not accredited with the BBB according to BBB website * I was charged full contract price for the job, despite all of the trouble I've had with this company. They should have discounted me. read more

Poor service, will not respond to my repeated emails, 2 men have tried to talk over me rather than let me speak, after saying the unit they recommended - and I purchased from them - would not be expected to keep my house cooled below 75 in the summer heat (this was not disclosed when they wanted my $$ for it). This company was great and had trustworthy and reliable technicians 10 years ago - not now!! read more

Requested the company come and check why my air was not cooling as it should. A service repair person came out and appeared to do a good job in checking the problem. He said he going to put in freon to help with the temperature of the air. My biggest complaint is that the new way companies are beginning to do work is to not disclose to the consumer very much information of what is being done or what the cost would be or what the cost was for that day's service. I was not given an invoice, not was I quoted what the charge would be for that day's service. I was asked for my credit card, and I did not know the cost until the amount was taken out of my banking account, but I still have not and was not given an itemized invoice of what was done and the cost of any itemized work. There was a little bit of pushy salesman's talk. I was told that there should be something done right now with a little pushiness in the tone. I had to explain that I did not want anything done so quickly and I needed to think about what he was offering. I am not sure if what he did has made it any better and with his explanation it appeared he was telling me that what he did do would not be helpful because I probably needed a new complete system, with the one I have is only about seven years old. He left me somewhat confused, leaving me not knowing what really is needed. The air is somewhat cooler than it was before he came out, but he did not tell me how much or if he did put in the freon and did not give me any type of invoice showing a breakdown of the work he performed on that day.. Sooooooo! read more

Came out to house on short notice. Nice plumber came to house. Problem I have is absolutely zero follow up after sending text to the individual showing that his trouble shooting was not the issue. Even in my phone conversation with Bert Black Companies before they came out, I told them that the issue was in a downstairs basement and a large ladder would be needed. None brought. Then the plumber felt that "it could" be a leak in my jet tubs. So at the end of the day, Bert Black Service Companies had thoughts...no solutions...no follow up...and oh, that will be $131. Really? read more

Our furnace stopped working on a cold Saturday night. A technician came out the next day and fixed it. He was very personable and professional. Quickly solved the problem and only charged us $10 above the flat rate for the service call and weekend premium. Not the first time we've used Bert Black, they have never disappointed us. read more

I bought my house in Little Rock about 14 months ago. I immediately had Bert Black (Adam) come to perform a service on my air conditioning system. After the initial service visit, I signed a service contract which provided me with two services in the next 12 months. Both services were performed by the company as agreed. In July, 2022, my air conditioning failed because of proper cleaning and maintenance. I carefully observed all 3 service visits. The company did not remove the top of the system and clean the coils, the fan motor or the fan. The lack of proper cleaning resulted in failure to remove humidity from the home. My last service visit from Bert Black was in April, 2022. Three (3) months after the last visit, I now have a severe mold problem in my home -- and a $12,000.00 bill to remove the mold and perform and complete home cleaning. I employed a professional building scientist and a professional mold and water removal company. They along with a different air conditioning company verified that Bert Black had failed to properly maintain my system. I called the Bert Black office to speak to the manager/owner/CEO, but unfortunately reached Judy, the office manager, who refused to allow me to speak to someone in charge. She also refused to give me her full name. I requested that I receive a refund for next year's service contract -- as I do not plan to use their services. She refused to refund the contract charge even though they had not provided services under the contract. Bert Black clearly performs substandard work and the quality of their AC maintenance is totally unacceptable. I advise all to go elsewhere for air conditioning installation and maintenance. This has been a very costly and unfortunate experience. read more

the service was very poor. they came over very disrespectful. they didnt tell me about a service fee. they also wanted to charge me 400 dollars for each toilet that didnt need any major work on it. after I told them they didn't tell me about a service fee they got even more rude saying they were going to call there attorney on me. The treatment towards me was very disappointing as a customer. I will not be returning to them for any future service. read more

We've used Bert Black 6 times for plumbing (we also use them for our heating and air service) and they are always friendly and responsive! We recently called 7 plumbers for an estimate on a job. 1 didn't answer. I didn't have an appointment within 2 weeks to even have some give us an estimate. And 3 didn't even call us back. Only two showed up in a timely manner and gave us a timely estimate. One of the estimates was fair, Bert Black. He even talked me out of a part of the estimate because he thought changing the drain would've been a mistake and that was the most expensive part of the job. Now that is Integrity! They are fair, honest and timely. I highly recommend read more

You better get in writing before deal with this group, I got charged $2,200.00 for a job the took 4 hours for a rough-in on a shower and vanity in a single bath-room. Also, had a patio serviced and was charged for a new track that was never put in.. read more

BUYER BEWARE!!! This company was called to replace a garbage disposal. The tech went to the closest hardware store and purchased a garbage disposal for $119. Then turned around and charged us $264. After house call and labor ($140/hr), the total invoice: $506!! I would rate this company no stars, office employee (Judy) is the owner's puppet! read more

Horrible customer service. Twice now, they have no showed for our scheduled appointments to have our kitchen window replaced. They did not even bother calling to let me know. When I reached out to them, they did not even offer an apology. Completely dissatisfied!! read more

Great person, knowledgeable and reasonable pricing. Honest, will not beat around the bush, tells you what needs to be done to get your job complete. read more

Called for a ceiling fan to be removed and new one installed.should have asked the cost but did not. When technician arrived he gave me a written quote of $540.00 to do the job. I was shocked and declined but still had to pay the $79 call fee. Learned to ask more questions. Able to get It done for 1/5 of that. read more

Bert Black installed my whole house generator in Little Rock and I have a had a service agreement for 2 years. Install work was done well. My only complaint is they schedule service calls and call to cancel at the last minute. This has happened to me 3 times and for that reason I will NOT renew my service agreement with Bert Black. read more

I couldn't be more pleased with the quality and professionalism of the WHOLE team at Bert Black! From scheduling with Misty, to the plumbing, electrical and carpentry work. What a great company with a happy and kind team of craftsman who know their stuff and won't leave a stone unturned. I would 100% recommend! read more

Whatever you do, do NOT hire this company. I actually had to threaten to sue them to get a portion of my money back after they completely botched my furnace installation that left me with a gas leak in my house! Not only were they incompetent, but rude, too! read more