Just had our whole-home HVAC system updated and could not be happier with Berry Mechanical. The crew was wonderful--timely, skilled, polite, hardworking, and very easy to have in our home. The folks in the office were also on top of everything--helpful and efficient. The system Berry installed is well rated and the work was fairly priced. Very happy with the process of working with them start to finish. read more

Berry Mechanical Services - One of two mini-splits they installed, in addition to replacing our ducted system upstairs. - Heating & Air Conditioning/HVAC Near Me - Georgetown, Massachusetts

We had them install our new HVAC system 2 years ago that was all great. now out of the blue the Honeywell thermostat stopped working, we called them on a Saturday to have them look it and come to find out it just died so we wouldnt have heat or ac. we talked to them about replacing it and if Honeywell didnt end up warrantying , it would cost us $650.00 dollars to replace it plus labor which was another $ 335.00 dollars when we told them we could get the same one on amazon for $238.00 dollars and asked why its three times that amount, we never got an answer just that they will not install it for us nor warranty it. but they dont warranty it anyways only Honeywell does. When they guy came in to look it he was pretty rude about us not having it maintenance or have a contract for it. but as it was only two years old we hadnt done it yet. We then contacted the owner and all he could say is this is how we run our business. I can tell you if you go with them you will regret it when it comes to having something break. very disappointing. read more

They sent a guy over to look at my air conditioner. He kept saying it was fine when no cold air was blowing. after repeat calls to the office no one called me back. Would never use this company again. read more

I have had Berry Mechanical work on my Furnace and water heater twice and there are not enough stars to recommend how great the are! They are always prompt and I can get an appointment the same day, they give you a two hour window. On all three occasions I have had different mechanics and they have all been great. Always on time, super polite and efficient. I highly recommend them to anyone. Keep up the good work! read more

I moved into my condo in December. Three days in my electric pump went. I called Berry Mechanical and a tech. was there in no time. Within one week my system was changed out. The crew was very professional and knowledgeable. I have a service plan and they come out twice a year. I would highly recommend Berry Mechanical Services. Denise B. read more

Evidently you need to be an existing customer to get any help or response. I have call three times, been told the person was helping someone else, and have yet to receive a call back. 3 days now. lost my current and future business before you even stepped in the door. read more

I called for an intermittent pressure switch error. They came out promptly the next day. The tech came in, looked at the 4 year old unit and said it was a piece of s%&t. He looked through the unit and cleaned a portion. He mentioned that one of the burners had some residue and that might need to be replaced. He cut the drain hose and looped it into a "trap". He measured the carbon monoxide both at the input PVC and in the upstairs vents. He did not mention anything out of the ordinary with them. He said they might not have the parts to replace what was necessary and may need to order them and then asked if I had another way to heat the house. I said I had an electric radiator and could heat a room or two. He said he'd get back to me with the cost of repairs and when he left the unit would no longer work at all. He had managed to take an error I used to see once every few days and make it permanent. I didn't hear back from the company for a few days and then simply got an invoice with no other information as to what the diagnosis was and a note that I could contact a design consultant to discuss replacement options. I wrote an email to ask what the meaning of that was and it went unanswered for a few days. At that point I contacted another service company to get a second opinion and I wrote a second email to Berry. This time I got a response that the technician found a "cracked heat exchanger" and the unit needed to be replaced. The second opinion was that the hose that the first technician made into a trap was unnecessary as the unit has an internal trap. The external trap was removed, the unit immediately started up and has run fine ever since. I forwarded this information to Berry and the owner, Allen gave me a call. He said that the technician had measured amounts of CO that indicated a cracked heat exchanger and wanted to come out to take another look. He came out a couple days later and checked the unit and the measurement was fine. Allan was quite friendly and said it was simply an honest mistake and that his company is focused on safety above all else. I wrote the company one final email with a description of what took place and said, maybe it was an honest mistake, but even so it had real consequences. I paid them $100 to take an intermittent issue that was aggravating and make it permanent leaving me with no heat for days. Then I had to pay another company to correct their error. They gave me zero evidence that the unit needed to be replaced and communication was not good. I also don't care for a technician who comes in and tells you your unit is a POS. Unless that is the actual problem, its just rude and unprofessional. They did not reply to that email, offer to refund me or offer any explanation that makes any sense to me. They may be honest, but I wouldn't bet a $100 service call on it let alone a $5000 furnace. read more

Berry replaced our furnace in October and our house never felt better. They also did a thorough design review and prepared me for the installation that went off without a hitch! Entire team is competent, courteous and attentive. read more

I cannot say enough good things about Berry Mechanical. The installed my first unit over 20 years ago and serviced it for those same 20 years, it finally croaked although we did try to save it but I was afraid on the coldest day of the year it would decide to take a permanent nap and I would have frozen to death. They arrived right on time at 8:30, 4-5 men removed the entire system and installed the new one. They were great, knowledgeable, I have a great system were I can raise and lower my heat on my cell phone, they installed it all and showed me how to run it. The equipment is fabulous, and they were amazing. They came back today, to double check everything to make sure all was in order and it was. Berry Mechanical is the best, they are honest great knowledgeable guys who really know their stuff. Thank you Alan and all the guys who work for you .. you are the very best. Dorina Aldo read more

Can't say enough good about the service I have received over the years and recently. We lost our heat and after making a repair it was found that the unit was no longer good. We were not charged for the parts and it was confirmed by an independent friend in the business that the only way to have know was to get the unit running. We did have to wait a bit for our new unit but Berry made sure that we had a means of heating our home during a bitter cold snap. We felt that we were in good hands and that our issue was of concern to them even though they were inundated with service calls. I want to add that our unit was in a location that many other companies would not even have serviced but Allan Berry reminded us that we were his customer and he would make sure we were serviced. I had friends/relatives suggest other companies and I honestly was not interested in calling anyone else knowing the quality of work we could expect. The company I work for has dealt with other hvac companies and the results have not been good...I would recommend Berry Mechanical over any other any time. read more