After having a terrible experience with another bank I came in to the Englewood location and spoke…read morewith Vic couldn't have been more helpful polite had me set up no problems if you're looking to open account he's the man to see

I don't have a Chase account minus my preferred Visa card. I had to go in today to discuss some…read morefraud prevention issues and getting a new card approved. A man named Moody handled my issue with absolute professionalism. He made half a dozen calls, hung out on hold several times and got it all cleared up. By the time I returned home, the new card was approved and all the miscommunications were handled. I just may have to open an account with Chase since their people are so professional and helpful. Thank you, Moody. You're wonderful at your job.

Cashier team is exceptional!!! Highly recommend this specific location. Martha is my personal…read morefavorite - very helpful, knowledgable, and friendly. Also, bilingual!

I have been banking with Wells Fargo since 2016, and unfortunately, my recent experience at this…read morebranch was extremely disappointing. I came into the branch because I had already tried getting assistance through the Wells Fargo call center and online banking without success. I am currently going through a divorce and need documentation of transfers between accounts for an upcoming court matter, so I was simply trying to find out what records Wells Fargo could provide and how I could obtain them. The gentleman I spoke with was short and curt with me and did not seem interested in actually listening to what I was asking. Instead, he quickly suggested that I go through 18 months of bank statements myself and look for the transfers. That completely missed the point of my request. I was NOT asking him to manually go through 18 months of transactions for me. I was asking whether Wells Fargo has a way to search for and provide records showing transfers between accounts, including dates, amounts, originating and receiving accounts, and any available transaction or reference information. What bothered me most was the lack of customer service. I felt like he jumped to a quick answer simply to shut down the conversation instead of taking a few minutes to understand what I needed and direct me to someone who could actually help. He told me no one was available and that I would need an appointment. I had absolutely no problem making an appointment--I just needed someone to listen and point me in the right direction. After being a Wells Fargo customer since 2016, I expected much better service. Experiences like this are one of the reasons I now do the majority of my banking with a credit union. Sometimes good customer service is simply listening to the customer, understanding what they are asking for, and, if you cannot help them yourself, directing them to someone who can. Unfortunately, that was not my experience at this branch.

Just another UNDER STAFFED bellco branch. !0 AM wednesday…read moremorning and NO tellers. nobody asked if they could assist me until i started looking around for help. Then Andrew apologized for being understaffed. They only had 3 associates working and NO tellers at all. I called the 800 number and they forwarded me to Brandon the Mgr of the branch . He was off and assured me I was incorrect and they do have a teller "scheduled" I have since filed a formal complaint after the customer service agent suggested I visit a 3rd party credit union to get better service. maybe I need to move my account to public service credit union

Me: "I lost my income, I'd like to see if I can get my auto loan payments deferred? My payment is…read moredue tomorrow." Credit Union of Denver: "I'm sorry to hear that. Yes sir, I will take care of that for you right now. You won't have another payment for two months. Is there anything else I can do to assist you today?" Subtext: We value your business and will do everything we can to help you through this difficult time. Bellco Credit Union: "I will send this to our 'back office,' and they will determine if and for how long we can defer your payments, based on your loan history and length of the loan... it will take 4-6 days. Oh, your payment is due tomorrow? They won't be able to approve a deferment if the loan isn't current." Subtext: F**k you, peasant. You don't have money? We will charge you late fees and negatively affect your credit score. Now leave. Bellco Credit Union SUCKS A**. Never opening an account there again. Actually, I think I will try to refinance this loan right now. If you own a business, I'd recommend you examine how you treat your customers. Choose wisely.

The people at this US bank are exceptional. I came in for a new bank card, as my old one was…read morehacked, and Lyndsie Brown went out of her way to help me completely reorient my accounts to make life significantly more manageable. She was knowledgeable, empathetic, and highly professional. I walked into that branch feeling incredibly frustrated, and left feeling elated. I recommend this branch fully, and hope others get the chance to work with Lyndsie.

I usually deposit my check on Parker or Aurora branch ;) never had a problem with US Bank until my…read morespouse ren in to Sheldon ! I usually deposit the same amount for years get 1k back . But today I only had time for the deposit and I told my spouse who is also on the account to get $400 dollars back o no Sheldon can only do $200 ! What a set back and waste of time. I mortgage with US but definitely recommend not going in there again thanks to Sheldon!!!

Horrible customer service on this 2/20/2024 by the brunette gal with short hair and a face…read morepiercing. I will do my best to not come back to this location. I would rather drive to another location with better customer service. Extremely rude.Briefly spoke with manager Matt about the matter via a phone call after leaving.

Lauren was so helpful and patient. She helped me and was so thoughtful and kind. I really…read moreappreciated the kindness.

From the owner: Community Banks of Colorado, a division of NBH Bank, is proud to call the Englewood area home. We…read morebuild relationships rooted in personalized service and find simple and fair solutions for our clients. We believe that the more you know about your clients and the more you work with them, the better you can serve them. It is just common sense. Located on the corner of S Broadway and W Hampden Ave.

FirstBank only makes money when they rip you off. Sure, they hit you up for a yearly fee, but they…read morealso are ready to pounce if you don't have $$ in the right account. $30 ISF fee is excessive, let's hope President Joe Biden is able to make this junk fee rip-off illegal. It does not cost this dirtbag company $30 to screw me over, they screwed me over automatically by posting my transfer after the debit. Watch out for these scumbags or get backstabbed like all of us other suckers that are not used to dishonest dealings. Good people can't help but having to work for an evil company, but still they embrace the Devil.

I have banked here since I moved into the hood in the late 90's. This is a great branch and a…read moregreat bank. Their online banking system is amazing, and their 24 help line is also truly helpful! Day or night, a real person picks up and really wants to help you! The most helpful and amazing person in this bank is Shawn Blodgett. If you have a chance to work with him or meet him, he may be the nicest and most helpful person ever, anywhere.

I am very disappointed that they took the money counting machine out. When I asked why all the…read moreteller said was I could get money wrappers. That's not the answer. Also there are always people standing around asking if you need help but if there is a line they never step in to help. I have mentioned this to manage but they don't seem to care. Luckily I don't need to go in often.

Have been banking at a different branch of Wells Fargo for about 10 years and when I needed to get…read morea power of attorney document notarized with my son's signature at this location, they refused to do it for us!! Seriously?! The receptionist was curt in making certain that they wouldn't do it for us if it had his signature on it! So, they'd rather refuse a three minute service than keep a long time customer.... That's the last straw for me with this Bank. Too many fees and lack of real customer service! Bye-bye Wells Fargo! There are plenty of good credit unions out there!

I've been with Alpine Bank for several years. I love this branch for its location. I'm a Cherry…read moreCreek lady and love how clean everything is. Everyone here is always smiling and helpful. Also, I prefer small banks. I want people to know me and I prefer to know them. Being just a customer isn't good enough to me. It's a two-way street here. You prove yourself and they prove themselves. I never feel pushed into products etc.. I feel they treat everyone equally too. Whether you live paycheck to paycheck or you have lots of $$$ in your account, you are a valued customer. Gina is ALWAYS helpful! Dennis is honest and direct, which I appreciate. If they don't have the answer, they say so; but also do their best to find the answer. That goes a long way!! They are fast on transactions and help monitor for fraud. Their fees are lower than 1st Bank or other big banks. Some of the cons are hours, it can feel short. There is NO drive-thru. The lobby is spacious but parking is a pain. There is only street parking, after all this is Cherry Creek. It truly would be perfect if there was drive-thru or designated parking.

I've always had good service here. Very helpful humans although their IT system is not the best…read more They have a notary who I can always see on short notice unlike the big banks who have long lines and very limited personal bankers. P.S. If Jackie were my customer, I'd get rid of her too.