I have banked with FirstBank for over 10 years and the service I've consistently received is top…read morenotch. Recently, I went in to this branch for help with my business account and Christie was extremely knowledgeable and helpful. I don't see myself banking anywhere else!

Service can take a little longer than expected at times, but the staff is consistently friendly and…read morehelpful, which really makes up for the wait. Hopefully they're able to add more team members in the future to help get everyone in and out more quickly.

The service time has gotten worse and worse here over the years…read more They are so inefficient and need to hire more staff. Today I waited almost 15 minutes for a simple drive-through deposit.

Had to open a couple of accounts here and Alfonso Bonini was knowledgeable and super friendly! I…read morewould definitely recommend this branch.

This is the worst bank I have ever been subjected to use !…read moreo no longer have Chase credit cards nor a personal nor business account due to the horrible customer service i have repeatedly been subjected to at this location. Ride and unlnowleable tellers as well and as manager who is never there no returned a phone call in the years i had the accounts.

I always prefer banking in person and hate doing everything online, but this branch is the poster…read morechild for online banking. In my household we have between 10-12 accounts and investments, but if we dare step into the branch we are not welcome. From the branch manager, to the guy at the desk with glasses, to a handful of the tellers, they clearly do not want to interact with people. I love Bellco's rates so it is hard for me to switch banks/credit unions, but I had to open another account at a different bank for our everyday use because we are sick of being treated poorly. If you have a branch closer to you I recommend Bellco, but if this would be your branch I would avoid it.

Our family Have multiple accounts here for over 2 decades and now leaving they are nothing but…read moreproblems and do NOT value their customers. Long hold times with to 800 number! Can't talk to manager locally only people overseas! My family member has had multiple issues with debit card and getting locked out of their account! We're leaving you just lost multiple accounts and loyal customers. Oh and stop hiring people who do not value customer service! If I could give zero stars I would. I've had it with your horrible lack of service and awful employees!

I had a meeting today with Sekou S, for help with an account. He is awesome!! Wow. So nice,…read morefast, clearly knows what he's doing. Customer service isn't really a "thing" anymore, but Mindy and Sekou are killing it. Thank you!

Had meeting scheduled for over two weeks and they canceled day before due calendar "over booking"…read more If they can't manage a simple cameras, why in the world would I give them my money to manage.

No hate to the people working here but Chase's "express" branches are a joke. What is the point of…read morehaving a bank branch at all if there are no tellers, no bankers, and no one who knows any information about opening accounts? There is only one person working here who knows how to open accounts and she was on lunch, so we spent an hour watching the branch manager and another employee scramble around and move us from desk to desk just to have the next person at that desk tell us to go wait in the lobby again. This branch should just be an atm as they have no other capabilities than what the 1 atm on the premises can do. Chase, stop making these stupid "express" branches please!!!!

Very easy to get to. Staff are OK. One guy started helping me, left me waiting thinking he was…read morestill helping me, then he started helping people in the drive-up. Really? The woman who ultimately ended up assisting me was nice. They wanted to charge me $2 for a blank check. Again - really, guys? That's one of those fees that's so nominal it's silly. I can see the point if someone is abusing this (and going 100x a month for "free checks"), but this was the one and only check I've ever asked Chase for. (They ultimately waived it. Thank you!)

Horrible customer service. Tellers are very ignorant to company policies and procedures and when…read morespeaking with customers it comes off rude and makes simple transactions difficult. I am done with Wells been a member since 2004 going to Chase. Manager and tellers are just not trained and capable of providing customer service. Had to literally walk them through their company policies and procedures for depositing a check. Unbelievable on lack of training and experience at this branch.

I arrived this morning to open a new account and deposit a check and and was told by the branch…read moremanager that they are a small branch, they can't help me and to go to my own bank (BofA) to conduct business. I left embarrassed. Thankfully I just went down the street to another Wells Fargo run professionally. This branch is an embarrassment to the company. The branch manager here embarrasses the company by speaking.

Cashed a Credit Union of Colorado check from a member. I am not a member. They charged me $5 for…read morethe privilege of cashing one of their checks. They said this was standard procedure across the industry. When i concluded my business i called my bank and my credit union to ask if this was their procedure. They said absolutely NOT.

So, initially when I applied for my home loan, I was told that I had to be a member of the credit…read moreunion to get a loan here, but when I explained that I was moving instate from a different state, I was told it was ok,m; they would still give me a loan. BUT after I went through the entire home loan process, I was told that they couldn't in fact give me a loan 'cause I wasn't a credit union member. Such a waste of time. Don't go here.

Went here with my dad to do our usual of getting boxes of coins. We first used the coin star…read moremachine and had no problem. The problem was that we got a BOX of coins the first time we came here. Came here TODAY with a little attitude for getting a box of coins. Was told no due to not being a business of theirs. Won't be coming back after being lied to my face saying I can't get something when I have been able to in the past. And it doesn't matter when I took my time to become a customer of theirs. I should get what I need and come back when I need to, won't make the same mistake again.

Yup - guess what everyone said in their review was correct. Went there today to open a new account…read morefor all my paychecks to start going through and it was a dumpster fire in there. Walked out of there real quick after I watched what was probably the manager directing the lady that tried helping me and asked for my mortgage payments ... her hand movements were full Of extreme speed when they realized I was not that guy. Guess I'll try Ent next.