I have mixed feelings about Cedar Creek. Overall, I would recommend paying them a visit to see how…read moreyou feel about your own experience.
I do appreciate that when I expressed my preferences on the types of cleaning tools to be used, i.e. not the ones that vibrate loudly in your skull, and they were open to accommodating manual tools. With that said however, they didn't clean my teeth much at all during my appointment. Truly just a brush and floss, and while I do enjoy the idea that my teeth are that clean, I'm sure there must have been some plaque to tackle.
During my first appointment, I agreed to work with them on a teeth splint, which is similar to an Invisalign retainer, but formed more thick with the mission to relax your jaw muscles overall. This has been a lengthy process, but there is only my jaw to blame for that. I do wish the appointments were more concise because they often run over time, time that I have requested off of work and need to stick to.
I think this will improve over time, since this is a new process on their end. But with that said, allot an extra 30 minutes for these appointments. Overall, I can't say for certain whether this has improved my headaches, but I am pleased with the consistent data results that conclude the muscles are indeed relaxing.
With all of these positives, there are only a few negatives, but they are impactful to my experience so I will note them:
When I first set an appointment for Cedar Creek Dental I noted on their website that they did not accept my insurance. I called to verify, and the first person I spoke to confirmed this was the case and estimated the appointment cost for me.
When I arrived for my appointment however, Marianne said this was not the case and that the insurance would be accepted. As expected, once my insurance received the appointment they did not cover any of it. As I said, I expected this, but was disappointed about the misinformation given to me.
My second critique is in regards to the unnecessary religious paraphernalia placed around their waiting room. Marianne took it upon herself, with Dr.Alexis' permission, to place little jesus figurines around the waiting room.
Religion has no place in a medical facility.
Symbolic figures don't mean the same to everyone, they can remind some people of previous harm, pain, and trauma. It is severely unprofessional to have these placed around a space that should be open and accepting to all. Especially considering the current political climate that uses these figures as an excuse to harm and exclude POC, women, and the LGBTQIA+ community.
I brought this up to them but as expected, they took their own side, not even for a moment considering other feelings and opinions. That is always how it goes in these situations, of course, I sincerely was not expecting any consideration from them. In fact, Marianne said,"I've only received positive feedback about them", without considering that other people are too uncomfortable to bring it up, knowing they will be dismissed as per my example.
Now you have received negative feedback, and you are choosing to ignore it.
This nonaction reflects poorly on Cedar Creek Dental. Medical facilities have a responsibility to express consideration for everyone from every background. Otherwise, it proves that their work is affected by their biases, which is dangerous to people who disagree with them or minority groups ousted by their religion, in any capacity.
That consideration should extend from the front desk, to the dental chair, which is not the case here, unfortunately.
