This cab company has 3 different phone numbers and they don't realize it. I was looking for a…read morewheelchair accessible cab so I called what I thought was three different companies which turn out to be the same company. When I called the third number, the gentleman who answered the phone yelled at me and said how many times are you gonna call me and then hung up on me. How rude and disrespectful and unprofessional.

I honestly wish I could give "0" stars. I attempted to order a cab for a distressed customer that…read morecame into my establishment. She was having no luck finding anyone who would pick her up, so I searched for cabs nearby. They instantly answered and offered to provide service, which was greatly appreciated unfortunately, the lady I ordered the cab for got up and ran out of my store with no explanation. I went ahead and did the due diligence to contact "Bob" letting him know of what happened. He decided to call me at my phone number and proceed to say "Are you dumb? Gas is expensive" to which I tried to explain to him the situation, but he hung up on me. I called back to talk to a manager, and he said he was the manager and continued to be disrespectful. I do not recommend anyone use this service. They are extremely disrespectful and do not know how to conduct business.

Sooo patient! I had misplaced my phone and he kept calling and calling me until I found it. Never…read morerushed me at all though he knew I did not have lots of time to catch a plane. Kept me calm and we arrived in time!

Great service, on time for my 4am pickup. Bob was fun to talk to, very serious about his work.read more

Amazing they were there on time Great service very helpful…read moreI'm disabled. Very nice awesome job

Awesome ride. He arrived early and was waiting outside when I opened the door. Friendly and super…read moreknowledgeable. Gave him an address and he knew where to go, didn't have to rely on Waze. Highly recommended!

It's so hard to get a taxi in the Bay Area - and it's so incredibly expensive! I have to say that…read moreI was perfectly delighted to have a taxi show up from this group after calling about 5 places on Yelp that went straight to voicemail. Fatwan had a taxi that said "Diamond" taxi on the outside - but he was fast and courteous, conversational and funny. I'll definitely give these guys a call next time I need a taxi - now that I know there are REAL people answering the phone there!

I've lived in the Bay Area for many decades, so was aware that our French-speaking driver chose a…read morelonger route than necessary rather than quickly getting us on the bridge at Bryant Street. I pointed this out to him and he angrily denied it. He seemed very impatient, driving jerkily and erratically, nearly colliding with a car pulling a trailer and angrily blaming it on the other driver while I held on with white knuckles. It took a long time for him to get us on the bridge using his bizarre, round-about route. In the end, we paid forty dollars more than we had the week before for the very same ride. Never again.

A lifesaver for airport runs! From the moment I booked, their team was professional, punctual, and…read moreeffortlessly courteous. Our driver greeted us with a smile, and the car was spotless - no dirty seats or mysterious odors, just crisp cleanliness. Yes, fares lean toward the pricier side, but after a long flight, the stress-free experience (no Uber surge pricing drama, no circling for parking) felt worth every penny. For reliable service that makes you feel like a VIP without the pretension, Alameda Cab nails it.

We used Alameda Cab for drop off and pick up from Alameda to the Oakland Airport. Very reasonable…read moreprice (less than Uber). On pickup, the driver was right on time (in fact a few minutes early and waiting). On pick up from the airport, they connected with us before the flight to confirm, monitored our flight, and were there to pick us up at the curb, - again RIGHT ON TIME. Cars are clean. Drivers are friendly. Highly recommend. Note: We used Alameda Cab years ago, for transport to both Oakland and San Francisco airport. We were very happy to still see them in business!

Great business if you are going to airport We scheduled a few days in advance. Dry nice and safe…read moredrivers.

Thanks to the driver I encountered last night from Royal Cab Co. for reminding me of why I don't…read moretake cabs here in the Bay Area. Especially the East Bay. You might say that being a New Yorker makes me a taxi-taking expert. I've been all kinds of places with all kinds of taxi drivers at all sorts of hours. For some reason, since moving to Berkeley a few years ago I've been anti-cab. It's partly because I have other modes of safe and reliable transportation (a bicycle, a car, a pair of legs), but mostly because of the attitude. We were just a few steps from our car parked in front of Cesar's in the Gourmet Ghetto, when a taxi pulled up and double-parked. The driver hopped out of his car, and ran up to the entrance of Chez Panisse. When the cab driver returned with his customers in tow, my boyfriend approached him, politely pointing out that he shouldn't have double-parked. Instead of simply admitting his fault, the cab driver started off on his insult spree by saying "Commercial vehicles are allowed to double-park." That's a new one. At least he didn't directly insult us, right? "You must be bad drivers if you can't get out of that space!" Oh no, you didn't! While I pride myself on my parallel parking skills (honed by parking in lower Manhattan), there was no way we were getting out of that space given the lack of room the cab driver left us. As the cab driver grew more and more defensive, my boyfriend kept his cool, and stuck to pointing out the obvious. It was when the cab driver said something about how we "must have had too much to drink" despite the fact that we were stone-cold sober that I reached my breaking point and hopped out of the passenger seat. We called the number on the cab once the cab driver remembered he had customers in his back seat and drove off. The operator was probably a little confused when we asked them without any introduction about commercial vehicles double-parking, but at least they knew the law better than the driver did. This would definitely be zero stars if it were possible.

Great advertisement for Uber. My car's engine blew up one…read morenasty rainy afternoon. Fortunately it got towed to the mechanic just before they closed. There were Green Taxi cards there, so I called, telling them that in 10 minutes the garage would close and I'd be out on the street in the dark in a dicey neighborhood. 15 to 20 minutes they said. At 25 minutes I called. They had to track the driver and call back. Finally, they called, the driver had gone to a parking lot someplace not far and would come soon. It was 30 minutes of standing alone in the dark and rain in a bad neighborhood. I got the Uber app next day.

More like a 3.5 star review for phone service…read more The Good: I called the the night before a big trip instead of a car service and they answered on second ring with a good greeting, friendly voice, and took my information down quickly and accurately. I was reassured that the car would be there on time, and that i would get a call from the car within 5 minutes. They even offered a wake-up call (not sure if standard with service, but whatever). Good. The Bad: I live near Lake Merritt, and YES I know the quickest route to the Oakland Airport. Oh, and so does the GPS the driver had programmed before we got in. Instead of listening to his GPS he turned it off and took us the long way. No flat rate, but took us the loooonnngg way. 580 to 980 to 880 to Hegenberger to the airport. This equaled to maybe 4-5 miles more in travel, though it felt like more while annoyed, and at least $12 bucks over what we were supposed to pay. I know this because when we took a cab back home, it was $12.57 cents less when the short route (880 to embarcadero to 5th to... etc) was taken back to my place. Ok Green Transportation, i'll hash it out to a fluke. But I hope your drivers don't have a habit of doing this. I didn't tell him where to go because, well, i gave him the benefit of the doubt AND figured he would give a flat rate. Nope. Not so. Too bad, because unless this is addressed i won't be calling again.

Scheduled a taxi for 4:30 am to the airport. Taxi never showed up. Called 5-6 times to see if the…read moretaxi was going to show up, and there was no answer. Horrible service. Don't waste your time with these unprofessionals.

Driver removed meter from dashboard, then proceeded to overcharge me $20-$25 (based on my return…read moretrip on the same route with a different driver).

Same experience as other Yelpers. UNRELIABLE. I contacted them via their website 4 days before I…read moreneeded them to see if I could schedule a pick up for today at 6 am. I never got a response and I should have taken that as a clue. I called them last night and booked the 6 a.m. pick up that way. I was directed to send my address via text, which I did, and I got a text back confirming the pick up. So then I purchased the Yelp deal online for the $75 airport ride for $67, And then 6 a.m. this morning, I'm sitting by the window, with my suitcase next to me, waiting, watching. Nothing. 6:05. Nothing. 6:10. Nothing. I call the number. No one picks up. I send a text message and I get back the response "Sending a car now." Then I get a phone call from some other guy saying that he's driving from Berkeley and will pick me up in 10 minutes. 6:30 am a car finally shows up. This is an entirely different guy (who actually frightened me a couple of times during the ride with his reckless driving). I made my flight but probably wouldn't have if I had to check in bags. And guess what? I find out only when I get to the airport that 510 Airport Taxi had called ANOTHER taxi service to pick me up. So when I go to pay with the Yelp voucher, the driver refuses to take it because he's not with 510 Airport Taxi. Now I'm just trying to get my Yelp voucher refunded. I had to pay that guy, essentially paying for this awful taxi ride twice and now I'm getting texts from 510 Airport Taxi asking if I want to use the voucher for a ride from airport on my return trip (NO!) and that I have to contact Yelp for the refund. This is not a taxi service with a dispatcher. This is a guy who owns a car and a cell phone. BAD NEWS all around!

These guys stood me up after agreeing to pick me up at 4:45am for the airport. I stood outside…read morewaiting and calling. They did not show up, they did not answer their phone, they did not respond to my text. UNRELIABLE. Luckily, I was able to get another cab service to dispatch within 5 minutes so I was able to make it to my flight on time.