Great advertisement for Uber. My car's engine blew up one nasty rainy afternoon. Fortunately it got towed to the mechanic just before they closed. There were Green Taxi cards there, so I called, telling them that in 10 minutes the garage would close and I'd be out on the street in the dark in a dicey neighborhood. 15 to 20 minutes they said. At 25 minutes I called. They had to track the driver and call back. Finally, they called, the driver had gone to a parking lot someplace not far and would come soon. It was 30 minutes of standing alone in the dark and rain in a bad neighborhood. I got the Uber app next day. read more

More like a 3.5 star review for phone service. The Good: I called the the night before a big trip instead of a car service and they answered on second ring with a good greeting, friendly voice, and took my information down quickly and accurately. I was reassured that the car would be there on time, and that i would get a call from the car within 5 minutes. They even offered a wake-up call (not sure if standard with service, but whatever). Good. The Bad: I live near Lake Merritt, and YES I know the quickest route to the Oakland Airport. Oh, and so does the GPS the driver had programmed before we got in. Instead of listening to his GPS he turned it off and took us the long way. No flat rate, but took us the loooonnngg way. 580 to 980 to 880 to Hegenberger to the airport. This equaled to maybe 4-5 miles more in travel, though it felt like more while annoyed, and at least $12 bucks over what we were supposed to pay. I know this because when we took a cab back home, it was $12.57 cents less when the short route (880 to embarcadero to 5th to... etc) was taken back to my place. Ok Green Transportation, i'll hash it out to a fluke. But I hope your drivers don't have a habit of doing this. I didn't tell him where to go because, well, i gave him the benefit of the doubt AND figured he would give a flat rate. Nope. Not so. Too bad, because unless this is addressed i won't be calling again. read more

The driver drove and texted simultaneously while bringing us back to our house in Berkeley from Emeryville. Sorta unprofessional and unsafe. He took the long way to get to Berkeley...hmm intentional? Maybe maybe. His car smelled of cigarette ashes. Second second hand smoking. Got us back faster than walking that's for sure. Thank you nonetheless Green Taxi. The car arrived in a yellow taxi. Don't understand... read more

Green? Maybe - couldn't say! Friendly? Not so much! I called for a Taxi pick-up yesterday, and the phone number is not correct for this Oakland location. The woman that answers this number is in Berkeley and is rude! Very RUDE! read more

Very prompt in response. Flexible, and reasonable fare. I was having trouble finding a van taxi for December 31st, and Green Taxi helped me at 9:30 pm on December 29th. Thank you!! read more

I had a fabulous experience with this green cab company. I called at 6am to be picked up by 6:15am for an early morning flight and they were right on time. Because we were in a fuel efficient Prius, we got carpool lane access and whizzed by gridlock. Sean, my driver, was so courteous and kind. He helped me with my bags, greeted me kindly, and was an excellent very cautious safe driver. I've discovered a gem and will be using this Berkeley-based cab company for now on. I will also request Sean for my airport shuttle rides. read more

Don't bother. I called the number on Google when I was packing thinking it'd take them 30 minutes to get to my hotel. He tells me 10 minutes. I say "no biggy" and pack faster. After 20 minutes of sitting on the curb, waiting, I call back and the guy says he isn't coning and I should call a different company. WTF? read more

Made a reservation, which was a pleasant surprise that they actually made one. The taxi arrived on time for the pickup. The driver managed to get his voice recognition software for the navigation system to understand "ogawa" before dropping the flag. The driver was pleasant and only chatty when I kept up the conversation until the timely arrival. The pickup was just as good. Well done. I highly recommend for local east bay trips. read more

They came when they said they would, but I called back after my initial request just to be sure that I could pay via credit card. I was assured that was fine, but my driver refused to take my card, which always leads to that awkward "you stay here at the curb (which security won't let you do) while I go hunt for an ATM" game. read more

My friends' and I rented a cab for a "mom's night out." This cab company was prompt at pick up and when we called to go home. We had three pick-ups an drop-offs, they were great! read more

Had to call for a taxi during rush hour in Berkeley after my car broke down in the middle of me picking up my three kids. Driver (Louis) got there less than 5 minutes after I called; waited for the tow truck; helped me with my bags and the booster seats for my kids; was kind to my kids and I; took me from where I broke down, to the mechanic to drop off my car; then to pick up my last kid and gymnastics; then took us all home and helped again with the bags, backpacks, and seats. Bonus* he showed me a nifty shortcut from my daughter's gymnastics class back to our house. After all that, the fee was a reasonable $33. read more

On October 7th approximately 8:26 in the morning one of your cabs hitting my new 2015 Camaro and ran I've been calling and company for 2 weeks in the only the responses you will get a call back I didn't take it upon myself to call the police and get the traffic cameras and father report they have bad drivers if I was a customer I will never ride in there taxicabs ever read more

I've had a really good experience with Green Taxi thus far. They always come promptly and I like the fact that the owner is a hip Sikh guy that I'd probably want to know anyway. They also pick me up for early morning airport pickups and are always on time. read more

After a very difficult night, this morning about 5:00, I realized that a trip to the Emergency Room was in order. I called Green Taxi and told the dispatcher where I wanted to go. It was cold and bracing, but standing in the early morning air for only a few minutes helped clear my head a little. The driver took a good route, showed concern for the very sick fellow in the back seat by driving carefully, and got me to the ER smoothly. I was grateful for the effort. I don't take taxis often, but will remember Green Taxi if and when I need one again. read more

They were horrible. I will never use them again. They stated one price and then charged me an additional $15 once I got to my destination. I didn't have time to argue because I had a flight to catch. Use Lyft because Green Cab is two thumbs down. The cab driver was really rude too. I used Safari Cab the following week for another flight to the airport and they were great!! read more

Unfortunately 1 star is the lowest i am able to rate or i would rate them as no stars. I have been waiting over an hour for a taxi at this point! I have called dispatch 3 separate times and no one seems to be able to answer simple questions such as where is the taxi and when will it be here? I called the driver directly and he said he will not be coming because he has to pick his children up from school. At this point i am late for my own job and wondering how any of these incompetent employees still have there jobs! This is why other competators are putting you out of business. Learn to do your job! read more

I called a cab for my elderly customer @ Trader Joes in Berkeley. The dispatcher was friendly this time & stated a cab would arrive in 20 minutes. Approximately 10 minutes later I received a call back from a different dispatcher stating the cab broke down & I would need to call a different cab company. Is this how you treat your elderly members? The cab company doesn't like to come out for small fares & this a form of discrimination. This cab uses the Toyota Prius as part of the company fleet & the Prius is a very reliable car other than occasional dead battery or running out of fuel.....lies do not use this cab company! read more

I almost don't want to leave a 5 star review because if the word gets out they won't have any taxis for me to take. These guys are awesome. I use them to go to oakland airport and sfo. They are always here on time, and every driver I have had has been super personable. I have even been driven by Preet, the nice lady who owns the business. If you request it, they have an un marked black Prius with no extra markup for airport trips. It is like a taxi on the inside, but you will be arriving in the airport in a bit more style for a taxi price. I also get a kick that some of their taxis have mood lighting. Anyways clean taxis + genuinely friendly drivers = I don't call anyone else. read more

Do NOT use this company. Completely worse experienced. I arranged my rides 5 days prior to pickup to/from the airport. The guy named Nadish gave me a quote of $100 round-trip. I told him I would like to prepaid because company needs it for cutting me a check to cover the expense and he said I can pay the driver when he came for pickup. I told him since you quoted me the rate, I want to pay now so I don't have to deal with the driver, especially not to argue about the price but he insisted I can pay the driver. Sure enough, driver shown up, told me he will charge me $135 because "for business man he charges $200 but I am a student so he only charges me $135". I told him that is not what I was quoted in the first place. He said he doesn't know who quoted me.(?) Now I ended up being force to pay $135 as I cannot miss my flight. After, I called Nadish and told him what happened. He said he will talk to the driver and call me back which he's never called me, on top of it, he blocked my number so I could not even get a hold on him!!!! Wow what a scam! Do NOT ever risk it. Find someone else or use Uber. read more

Watch out for Green Taxi around the train station . Taxi number 212 way over charged us for a a short drive. Beware of the question " are you going home" that way they know your are not from the area and over charge. Got an uber for the same ride back and it was 1/3 of the fare read more

I called the green taxi and it took them over an hour to pick us up . called the taxi comany 6 times and they just keep saying it on its way will be there in 5 mins finally it arrived . We called them as we needed room for 5 people Slowest people to arrive . Now I'm over an hour late for my appointment. This is why no one cabs . Not recommended unless you have time to wait . read more

We waited an hour for the cab to pick us up in the hills! The dispatcher continually led us on and no one came. We were told that a van was coming but the Van never showed up. finally an hour after we ordered the cab we got a yellow cab to pick us up which was not big enough for the party .They first ordered two cabs then they told us we didn't need two cabs because they had a van and they told us it was coming every five minutes 10 minutes just another 10 minutes just another 10 minutes. It was outrageous! I'll never call them again! read more

Massive Fail. Through the Green Taxi website, I sent a reservation for a cab three days in advance and did not hear back from them. Still interested in a taxi service that uses fuel-efficient vehicles, I called them the day before I needed the taxi service. When I informed them that I would need to be picked up from West Oakland BART, they said that there were plenty of taxis waiting to pick up persons at any given time. I questioned this, as I'd never seen taxis at that location (buses, yes). I made a point to ask the person on the phone "Are you sure? On a weekend?? Mid-day in Oakland??" She assured me that taxis would be available. If not, I could call and they could send one my way in 10 minutes. On the day I arrived at the West Oakland BART station, I went to the bus/taxi/shuttle area to no avail. The only cars parked (illegally) in the designated area were people selling their cars off Craigslist. I immediately called Green Taxi and they passed the buck to another cab company that said would be much better for me. For that lovely experience, please read my next review... read more

I'm sick and needed a ride home from my Dr. earlier today. I called and gave them my address. Then the cabbie, "Sergio," called and told me to come to the corner. What corner? A corner far away and unrelated. I gave him my address again. A while later he calls and says come to the corner. I said to please come to the exact address (if I could walk, I'd not need a cab!). He said, what address? I said the one I just gave you (several times). I repeated it again. When I got in, I was grumbling about it, then he actually yelled at me, almost instantly. He said I should get out of his cab if I didn't like it. So I did. HORRIBLE service. Don't take this cab company. I called yellow cab express instead and they were quick, professional, polite, just plain excellent. read more

Awful. I made an appointment for a scheduled pick up at 12:45. I call when it's a few minutes late, saying that I need to leave immediately to not be late. They tell me it will be there in 3 minutes, and I sigh and said "OK". Two minutes later, the taxi calls saying he'll be there in TEN minutes. What the *actual f*ck*?!, showing up 15 minutes late for a *scheduled pick up* is not at all OK. I told him not to bother coming as it simply wouldn't be worth my time to show up late to where I was heading, and it took him over a minute to grasp that he should not come, he kept saying "I'll be there in 10 minutes" read more

I reserved a cab online a day before my flight. It is now 20 minutes after the schedule time and still no texi in the horizon. They didn't even call to notify me that the cab will be late. Never going to use them again. read more

They're so cranky! I'm sure they probably drive well but I didn't make it past their customer service. I'm sure there are other, more friendly cab companies I can call. read more