My one star review is solely based upon two separate incidents that occurred when I was working with a student housing office. Short version: horrible experience with receptionist over prolonged period; horrible experience with a specific firefighter who "shamed" me for not knowing better and calling 9-1-1.
The receptionist was unorganized; misplaced faxed documents and claimed I never faxed them; LIED to students that they weren't supposed to submit the paperwork to the office but rather directly to the department. [per policy they were to submit it to the housing office and I would fax it to the department and retain the original for our records].
Another incident occurred that same school year, in which I made the decision to call 9-1-1 because of the state my friend was in. I was definitely hesitant about calling because he told me not to call but I said "better safe than sorry."
Basically when I did call, operator somehow "diagnoses" what's going on with my friend and so while the firefighters thought it was "alcohol withdrawal" all I described was: uncontrollable shaking or shivering, couldn't tell which one, labored breathing, inability to hold himself up and the inability to focus his eyes. One firefighter said "this was a fucking waste of time" proceeded to ask who called and tried to shame me for calling and telling me that I "should have known better than to think it was alcohol withdrawal." Looking back, I wished I cursed him out (not ignorantly) but in a way that got him to see his own ignorance. Obviously I'm not a firefighter, not a paramedic or anything related to a professional in the medical field. Just because I am a college student, it doesn't mean I know what all sorts of alcohol related emergencies look like. It also doesn't mean I drink, he heavily implied that, and I'm actually sober. He needs to learn to be professional and understand that there are going to be unintentional "bad" 9-1-1 calls that are out of genuine concern and lack of knowledge in the actual level of seriousness in situations. read more