The CR office is very very bad. Entire staff is unprofessional, cruel, uncaring, abusive, and not…read moreclean. This place should close down (IDPH should be notified). I was extremely nice while they were extremely evil. I should have taken pictures of the uncleanliness. DO NOT GO TO THIS PLACE!

I wish I could give this place negative 5 stars. The doctor my husband saw today and the staff…read moretreated him terribly! They should be ashamed of themselves. Belittling and talking down to a grown man like a kid is so disgusting. Patients go to healthcare providers for help and need to be heard. My husband did not experience this. Needless to say, he's not going back. I can't explain how pissed I am about their behavior. Would never ever recommend!

i have been going to Associated Urological Specialists for many years and I find the care that I…read morereceive from my Doctor Mark Lyon there to be on a scale of 1 to 10 easily a 15 as he is top notch in everyway.He is a good listener to any problem or question that I might have and my health care would be worse off without him and the other Quality Doctors that they have on staff there. As far as for the the Nurses and Staff to me they are the best you are going to find and with Tish Doherty as Manager who is the best in her Field my overall rating moves to 100 percent.I do not think you could be any better than that so thank you to everyone at Associated Urological Speciaiists. you are the best.

I'm being treated by Dr Mark Loyn - Associated Urological Specialists he's very easy to deal with…read moreand has excellent nurses who assist him I could not say enough about this group they are a 5 star in my book

I never saw any of the doctors but did see NP Chiquita Hudson. She was wonderful, friendly,…read morecommunicative, knowledgable and professional. We discussed my options and made a plan for my care together. Unfortunately I am not sure if my treatment will continue as I had multiple issues with scheduling, check-in/out, billing, complete and correct referrals etc. Left many messages that went unreturned and could not complete referral treatment in a timely manner due to not having the correct information. After emailing, completing the contact form and mass reviewing, I received a response from Practice Administrator, Ammany. She exhibited the same qualities as Ms. Hudson. She was familiar with staffing improvements that were in movement at that time, and understood the frustrations I experienced. Overall she did correct the issue I still had open with the office, and identified some changes made to ease concerns with future visits. I do not feel she was saying these things just to appease me as an unhappy patient and would feel comfortable providing a future opportunity. I saw other glowing reviews about the doctors, and experienced my own with Ms. Hudson, so I was really surprised by my interactions with reception and the referral/records management. I would urge anyone that did have any administrative or communication issues to reach out to speak with her.

This place is a poorly run joke. After an initial visit it was made very clear that if a procedure…read morewas needed it'd have to be done this year as our insurance is paid up for the year. They ensured us they'd get it done, but here we are. Worse still, tried to call booking last week and no answer. Left a voicemail, and a WEEK later got a call back. Apparently only one person runs booking and when they're out, too bad. Then they argue it's the "holidays'. I called the 20th, YOUR week long vacation is NOT a holiday!

This kind of provider is a hard to review. If you had great results and prognosis, you'd probably…read moregive the MD a 5 star rating. On the other hand, if you had a problem, you'd probably give the MD a bad rating. All-in-all I like this practice and this MD. I have been coming to Urological Associates since 1985, and have gone through number of MDs - many have retired while I have been a customer. Dr. User is my third practitioner from this association. I guess that is a good thing that I have outlived/outlasted my MDs. The latest to have my case file is Dr. User. I like him ... he has the young fast hands one looks for in a physician. While there is a lot to be said for the old experienced hand, I prefer the young fast and most recently graduated hands who know the latest and best practices in the business. Dr. User is very good, and has that balance between being experience and being up-to-date ... I would recommend him. And I have to give a shout-out to the nurses who set everything in motion. I have seen one of the nurses for over 20 years on and off, and they set the tone. While literally getting you prepared for any procedure, they also set the tone for the office. Good MDs, good supporting staff, and I'll keep visiting every two years. Recommended.

Dr. User was in disbelief that someone under the age of 40 would make an appointment with him, he…read morestared at me and rudely asked why I was even there. Kidney stones was the reason, and he offered no bedside manner or serious treatment when I explained it. A few days later I passed the stone on my own, brought it to him to examine, and have never heard from him. That was a few years ago and despite me calling for info on the passed stone, he has never bothered replying or (seemingly) caring. Maybe I caught him on bad days but this is not what I was hoping for when I was in severe pain and hoping for help from a urologist. I would never recommend Dr. User.

Dr Denise Furlong is a very knowledgeable and compassionate Doctor who performed surgery on me for…read moremy prolapse and her staff is very helpful and supportive I highly recommend her

The office says it's open by the hours but no one is answering the phones. Why say it's open if…read moreyou're not going to answer. How are my questions for a first time visitor going to be answered if the calls are being ignored.

Outstanding service. Highly skilled specialist. Very easy to talk to and comfortable to be around…read more I Have had 2 procedures both in which ended in pain and lack of knowledge from previous Dr. No complaints whatever. I'm glad he was able to do my procedure . Very courteous and professional. Highly recommend! Thank You again! Vanessa Rodriguez

WARNING: They use non-FDA approved lab testing methods to make more money. (You get charged the…read moresame.) These methods are not as accurate. They care only about tye bittom line amd not about the actual health of the patient. That is why they had a mass exodus of staff in recent years.

Literally the most incompetent set of nurses I've ever dealt with. Not only are they disorganized,…read morebut they are rude and patronizing.