The WORST service experience ever. We arrived very early for our 6:30 reservation time. We checked in at 5:50 and enjoyed drinks outside. We respected our reservation time by having cocktails on the outdoor patio. At 6:20 we reentered the restaurant for our dinner reservation for 6 people. At no time did any manager indicate that we needed to be seated earlier for our meal. As we sat and ordered dinner we were immediately rushed. We were told that we could not order the daily menu for 4 courses because we only had time for 3 courses. We tried to order an extra pasta and it was denied. We were told that they had a party of 40 people coming, they needed our table, and that the Hotel Weisses concierge made a mistake by booking at 6:30 instead of 6:00pm. The strange thing was that we were in fact there (On the patio) well before our scheduled dinner reservation, had checked in, and no one hinted that we should be seated to enjoy our meal. Denied meal orders and told that we could only order something "fast" from the kitchen for dessert. Despicable. Please. We have had a wonderful time in all of Austria. Restaurants have been warm and hospitable. Bergdiele was an absolute service disaster and the food was half rate at that! The only poor experience we have had in our travels through Vienna and Kitzbühel. We just came back to our hotel from Bergdiele and ordered room service because our experience was so poor. Plenty of friendly restaurants who appreciate clientele in Kitzbühel! Rude!!!
Skip Bergdiele-Stamperl at all costs! read more