The customer service was horrible to start off with. The service was horrible the interior was not…read morevacuumed good at all the inside was barely wiped down my rear window was still dirty. no fragrance would use which was part of the package I purchased. I basically paid $36 to go through a drive-through car wash. I wouldn't recommend this place to anyone. I have pictures of the sloppy service that I can post as well.

Did not vacuum the back of my rogue and underneath where you open it up was not clean and I still…read morehad dirt spots on my car and windows. To expensive for a sloppy job. Want come back here again

First in line this morning. Friendly staff. Very efficient. Great vacuums, towels and cleaning…read moresupplies.

This is my second favorite car wash in the greater CLT area! They do a great initial scrub and…read moretheir drive through brushes are thorough. It's a little pricier than other, similar car wash spots, but I think they know they're the only game in the area (again, I still think they're totally worth it, if I can't find my favorite). At Halloween they also do a "spooky wash" / it's not for kids, but it's a lot of fun! They have free vacuums, sprays and terry towels to take care of the interior after the exterior gets a shine! You won't be disappointed here!!

I want to take a moment to send a shout out to Galleria Express car wash... the gentleman of the…read moreday is "Phil". I just so happened to be visiting Matthews after a recent move and when I pulled up was having troubles with the payment machine due to my error...and a sweet guy name Phil came to assist me.... but the funny thing about it was I had been going there on their monthly special for sometime now over a year and just the fact that he knew me and was asking where had I been? I mean it was just so nice to know that the old Customer Service still stands strong where businesses knew all of their patrons by face or name...THANK YOU so much Phil for being so cordial and kind and making my day! I hadn't been there in months and to be recognized was nice! I will be referring Galleria Express every time I can and come back to the city of Matthews.... KUDOS to you Phil! Take care.

I love the touch-less option at this car wash I hate how the brushes scratched my previous car but…read morewith my new car I've only been using the touch-less option and man oh man can I see the difference the shine my car has after a wash here is *chefs kiss* amazing!! definitely recommend this car wash to anyone who actually cares about their car you can't beat the quality of their services. They also offer monthly memberships which makes it super convenient especially for someone like me who cleans their car weekly. Definitely worth the price!!

This is a great car wash! I've been to many locations in Gastonia and Charlotte, but the process…read morehere was the swiftest of them all. I had a positive experience with kindest staff, especially Jade. When I had questions about the membership, she answered them all and with a great attitude. I'd recommend this place for anyone in the Gastonia area, definitely worth the value.

This place is a gold mine and runs like a well oiled machine. Great attention to detailread more

Fantastic facility, well maintained and extremely clean. Not too many of these spots left and the…read moreowner maintains it perfectly! Everything works!

This place is absolutely amazing and the owner is so kind, helpful, and friendly. A little back…read morestory we have a 35 ft travel trailer. Our new home does not allow for RV's of any kind to be pulled into the neighborhood. We were kind of in a pickle and really didnt know how we were going to wash our rig thats been sitting for a year. Looked around at some truck washes and it seemed like no one really wanted to help. I was going to give up and saw this place and thought well lets just drive by and see if one of their wash bays would be big enough to wash it there. We swung by and parked, went to check the specs, and the owner came out and made us feel comfortable about washing the rig there. The wash bay cleared the rig with no problems and now shes all clean. Thank you so much!!

Car wash was fast and easy but once I got to the self service vacuum area I noticed many parts of…read moremy car were still dirty. The roof, side mirrors, and the metal between the door and roof of the car on all sides were still dirty. Self service vacuum was easy to use and included with the car wash. For the price of the wash I did which was the second most expensive ($20 or $25 I believe) I would not say it was worth it. I think I might try a different wash in the area and compare.

I'd like to start by saying I don't usually go to car washes bc I prefer to hand wash my own car. I…read morewas in town visiting family and my car was filthy from the 7 hour drive. I saw good reviews for Sam's so I decided to arrive early morning. I purchased the $23 service which included all of their offerings. For how dirty my car was, the machine did a solid job. I followed up with a soft cloth on the areas that were missed to bring my car closer to my standard of clean. The facility is clean and spacious. The vacuums are nice but don't have good suction. A nice perk is being able to go back within 4 days of my wash to get a second wash using the code on my receipt! Overall, it's a solid place! P.S. all car washes aren't perfect and some vehicles need to be prepped before entering. For example, if you have excessive bug splatter or an old school antenna, it's best to remove before hand to get the best results and avoid damage.

Josh did an excellent job, got all the nooks and crannies most detailers typically miss. The wheels…read morelook better than when purchased, I highly recommend.

Josh was amazing meticulous, professional, and careful with every detail. My car was already in…read moregreat shape, yet he made it look straight out of a showroom. I've had so many people ask who detailed it. Highly recommend, and I'll definitely be coming back.

This self-service car wash did a great job today on my wheels and the plastic trim panels though…read moreonly the high pressure hose worked today. I was not able to get the low pressure scrubber to pump our any soap or water so the wheels and trim panels on my car didn't get as good a treatment as I would have liked. A half-dozen brick-lined bays and the place is reasonably clean. I'd use this one again if I am in the area. [Review 14252 overall, 1575 of 2020, number 2687 in North Carolina.]

*vaccum broke* no signs or warnings. Drove here to vaccum my car. Vaccum took my quarters and…read morewouldn't return them. Seems like other customers dealt with this but they don't care to fix it while collecting money.

I put my money in the vac machine and the in the machine didn't turn on I look for the number to…read morecall customer service online and there's no customer service number for a place that's offering services and want to take peoples money. You should at least be able to answer the phone poor quality poor service.