I've been a loyal customer to Bensalem nails for well over 5 years now. When I first started going there, they were absolutely amazing. They did great work. Now it's just a fast paced, rushed, hot mess. Don't get me wrong, they do have some quality nail artist who still do great work, but for the most part, all they care about is moving onto the next customer. For the last year, I have noticed a spiraling downfall of quality and care for the customers. The last few times I have gone, I have left with numerous cuts, that did bleed, on my cuticles, uneven nails and poor color. Their pedicures do not live up to the standard that is written on the options. For example, I got a spa pedicure which is supposed to remove the dead skin. My feet looked exactly the same as they did when I walked in to the place besides the change of toe nail color. The owner runs around like a mad woman, calls you like a dog, and also is probably the worst nail artist in the place. They're overall rude and don't care about your experience. They do accept credit cards but refuse to let you pay with your credit card and force you to use their ATM with a surcharge fee.
Sadly, today was my last time going to Bensalem nails after being a loyal customer over the years. I went in with high hopes this time their service and work would be better, but it wasn't. I arrived at 5PM. They were fairly busy, every person had a client, but I was the only one waiting. About 10 minutes after my arrival, another customer came in as one of the artists were finishing, well what do you know, the woman who arrived after me got taken before I did! The artist asked me if I needed to gel color bin and I said no I picked out a color ten minutes ago, she had forgotten I arrived before the other lady, but didn't care, and still took her because he was getting a mani pedi and I was only getting a mani. Then, another customer strolls in. And she gets taken before me too! And she was only getting a pedicure! The only difference was I got completely ignored by the artist. Finally, around 5:30 I got seated. She did an ok job with filling the acrylic and what ever else they do, but of course she cut me and made me bleed like previous times. She starts to put the color on me but it came out clear so she asked if I wanted to change, I said sure she was pointing to the polish bottles but I wanted to see the gel bin again, and she got annoyed with me and first told me no. I insisted so shrugged and got it. The rest of the time was fine. I had just worked a full day, when I go to get my nails done I want to relax and have a pleasant experience, but Bensalem nails does not give that experience anymore. I was generous by giving them 2 stars. read more