Be aware with this company! They have been dishonest and super irresponsible from the minute they installed my A/C back in August of 2015. The technician or part owner whose name is Omar came to our house and sold us on this Goodman A/C unit which was fairly big and was supposed to make a big difference from the old unit we already had. He was very assertive and stated he was selling us a very good unit that would last for years. The day he installed it he said he left the warranty documents but he would bring them next day. Weeks passed by and I constantly called him and he never returned my calls, I finally was able to catch him at his store after many attempts and so he gave me the warranty papers. This document stated that this unit had 10 years of warranty on parts and labor, so although I was upset that he never returned my calls, I got the warranty from him and I let it go. When I went online to register my product, it turns out this model A/C he sold me was discontinued. I tried calling him to question him on this but he never returned my calls, of course. So now in August of 2018 only three years later, the A/C unit has some sort of Freon leak and now its not working at all, so I called him and because he did not recognize my cell phone number he answered the call and he said he would come to service the AC. He never showed up, and I called him multiple times and texted him and he never answered any of my calls again. At this point, now I have to call another AC company to get my AC fixed because this shady company has been nothing but irresponsible and since they already have my money, they don't care. Well, Mr. Omar I can assure you that I will never buy anything from your company or request your deficient services ever and most certainly I will never, ever recommend your company that quite honestly is a joke of a company. BUYER BEWARE, DO NOT USE THIS COMPANY EVER. read more