I have to admit this is a complicated review. We had 3 rooms/floors installed by Dalton. The quality of work was good and we do like our new flooring. But, the behavior of Dalton was upsetting. I will try to keep my review to address the most important points that other potential customers should be aware of. I had no issues or complaints until the last floor was installed. I had an issue with a missing part from the dishwasher. Dalton told us that he had a 100 percent satisfaction guarantee and if they had lost the part he would pay to have it fixed. So, when it came to the completion of the floor and the payment, Dalton gave us a long worded statement about how he spoke to the son of the owner of a local appliance sales and repair company - but he didn't provide any detail about the repair of the missing part. I had to keep asking specific questions about when the company would be contacting us. Finally, he admitted that his good friend (the son of the owner of a local appliance company) was not going to contact us because the part was not missing. On a side note, Dalton had already spoke to my husband earlier telling him he would have the owners son give us a call, and..again he would take care of all the charges. So, I told him I wanted our local appliance repair company to look at the dishwasher. Dalton said - yes, I'll take care of the charges. He then informed me the total charges for the kitchen floor which was $300 dollars more than the quote. I asked for receipts and was told I would get them later (As of today - no receipt and no breakdown of the additional charges). But, remember he has a 100 percent satisfaction guarantee. So, I told him I would deduct the $150.00 dollars from the total for the cost of the repair appointment. Then Dalton lost it - became angry***
**** started yelling at me - you are taking that out of my money!!! You are taking money from my family - taking food out of my family's mouths!! ******* I won't mention the other inappropriate comments he made. I'm still shocked that someone would speak that way to a customer. I've never had someone yell and say such unkind things. Dalton claimed he stands by his work and has a 100 percent satisfaction guarantee. If that was true , then deducting the cost of a repair company would not be a problem. I ended up paying the full amount, which at this moment I regret.
We just noticed our knobs to our (brand new stove) were damaged. As I mentioned, I have other things that Dalton's team did to disrespect our house. I'm adding a photo to show the damage on our stove knobs which could only have been done during the moving of the stove while replacing the tile in the kitchen. I contacted Dalton concerning the damage. I'm so upset and disappointed by his response. So,this is his response - "please kindly refrain from contacting me and my business". DEFINITELY does not HAVE A 100 percent customer satisfaction policy. Customer BEWARE!! read more