Brian is very knowledgeable and helped us select a light weight travel power wheelchair for my…read morehusband who has PD. It's our first wheelchair and it's a winner. I especially like that we can remove the battery and take it in the house to charge. The wheelchair stays in the car....my husband doesn't need it in the house. Thank you Brian!

They were very helpful when I needed a wheelchair for my daughter after a knee injuryread more

Titus from ProCare has delivered medical equipment twice to our home since my husband went on…read morehospice. He is so professional, kind and thorough in explaining the equipment. The delivery and setup was very fast and efficient. I highly recommend ProCare. They helped make a tough situation easier!

Staff set up equipment and provided services for a patient in need so quickly that my head spun…read more I've worked in healthcare since 1986 and I've found that ProCare has never shied from any request. I'm thankful that they are so responsive and professional.

This company is the absolute worst. Gabby their employee may be the rudest non empathic person I…read morehave ever dealt with. I would look elsewhere if you have a choice.

If you have been in a car accident - PLEASE BE AWARE THAT NORCO DOES NOT BILL CAR INSURANCE! We…read morewere told the car insurance will cover the expenses (wheel chair, etc). They did not tell us that they will NOT send a bill to car insurance, and they will NOT put information (claim #, date of injury, referring physician) on the invoice that would allow you to submit to the car insurance to be reimbursed. They requested all our car insurance information (3 times, in our case), and ot once informed us that they would not bill the car insurance. After about 2 months, I received the 1st bill from Norco. I called Norco billing and the billing representative stated that they do not bill 3rd party (car) insurance, but she would look into it. I agreed to put the balance on my credit card, requesting that I get a copy of the receipt which included the date of loss, insurance claim #, & prescribing doctor's name. The representative assured me that it would be done, and a copy of paid invoices would be emailed - she was pleasant, but I did not receive requested invoices. So, I left an email message on the Norco website, again stating what I had requested and what was required for us to be reimbursed by the car insurance company. I finally get the copies of the invoices in the mail - no requested information included. I called Norco billing on 4/17/26. The representative said that they do NOT bill 3rd party /car insurance and they cannot put the date of loss, etc on their bills. When I relayed that multiple other representatives had told me it could be done. The representative's response was "how is that our responsibility?". Upon returning rented equipment, I voiced my grievances and a supervisor came to intervene. He supplied us with the information we needed to be potentially reimbursed by our car insurance. It is emotionally difficult to deal with this incompetence when you are also dealing with severe medical trauma & multiple surgeries that will leave your child with some disabilities for the rest of her life. The collision was NOT our/her fault, but she is paying a tremendous physical & mental price. Either the "part owner" representatives are ignorant of their own company policies; or they are actively misleading their clients. I would request that NORCO representatives be informed and be upfront with their clients!

I have sent all my employees here for scrubs for our 2 clinics. I ordered scrub bottoms that ended…read moreup too small and was told "tags have been removed so no returns". The tag was there, just not attached. But very matter of fact no consideration whatsoever. Customer service secondary to - I don't know what. It's tough to see such disregard. No effort at all. We will be all online with someone else from now on. So much for supporting local businesses.

I am a travel nurse & starting at a new facility which require a certain color of scrubs to wear. I…read moredid not have that color of my own scrubs, so after trying out two different stores, I called & they had what I needed. I was able to get two sets of galaxy blue men's scrubs on short notice. They also have a sales rack, unfortunately none that were my size but glad I found this spot!

I had such an exceptional experience here! (Light years better than my Lincare experiences... I…read morekept trying to make them wrk, for yrs...but they clearly don't care!) This business does an excellent excellent job... every person (even the mgr!) was so genuinely helpful, & gracious & including when there was a snafu with my transportion home after the appt...they even assured I was safe until my ride finally showed up. Brittany, the respiratory therapist, actually not only assured my nose pillow cpap mask fit properly... she gave me samples of mouth tape to try... to see if we could minimize the air leaks that way... & definitely check out the products they highlight in their lobby... they had display of legit cpap pillow & more... they seem to be a one stop shop & quality education center for all things cpap! And I commend them for their excellent use of texting too, which aids those of use with verbal challenges (ie they are legit accessible friendly! Imagine that- a health care provider who actually understands communication accessibility disability needs! (Located off Fairview, been Cliff's Guns & Mr Formal...)

I was at the Caldwell location. Excellent customer service. First time doing this not happy about…read morethe machine but needed to get it for many years. Hailey did a rock star class for review of the machine and mask for me . Still overwhelmed by all the cleaning,however I was told they will call weekly then tapper off till I fell completely comfortable with the machine. Great job again thank you to staff .

Disappointing experience and inconsistent information!…read more I had a frustrating experience trying to source a knee walker here at the Meridian location. The first representative told me they only sell equipment (quoting me for a standard walker instead of a knee walker for $69.95 with part # 4090DW5), while the Nampa office later told me they only rent. Instead of helping me find a solution for my husband's mobility needs, the staff was dismissive and ultimately suggested I just buy the equipment on Amazon. While I appreciate the suggestion, I expected more professional guidance and consistency from a local medical supply provider. I recommend calling elsewhere if you need reliable information and help!

The worst company to deal with for medical supplies. Shipments are delayed no communication letting…read morethe patient know 2 1/2 weeks. I've been waiting for an order no communication. My doctor sent a prescription in November. They say they don't have it, but they don't bother to call me. This is the worst customer service for medical supplies, especially when you use things that can affect you living or dying if you're reading this review, find another medical supply company to deal with. I gave one star because it wouldn't let me post with zero stars.

Don't use this company for your CPAP supplies!! They are not out to support their customers. Just…read moreout for the money! They don't listen to customer needs and bill you for what they want. This is the 2nd time I have used them, and the last time they sent me to collections for things I didn't order! Note to self - don't listen to them when they tell you you have met your insurance deductible. STAY AWAY!

I am currently on a month long motorcycle trip. Day one i realized that night i had forgotten…read moresomethong rendering my CPAP useless. A long way from home i foumd this gem. The customer service and helpfulness of this companies employees couldnt have been any better, top notch! Thank you so much for helping me! If anyone who works here is ever in the pacific northwest and needs anything. I GOT YOU!

What a blessing this place is. I was in need to find a knee scooter for my pastors wife who broke…read moreher foot and was alone at home so while searching I found this place. The ladies were so friendly and made it so easy. They gave me the best one they had and I needed was a small deposit which I can get back when it's returned or I can let them keep as a donation. Incredible

From the owner: Hands of Hope NW is a nonprofit charity that collects medical equipment and supplies that hospitals…read moreand individuals no longer need. We ship it internationally to developing countries, plus we have a medical equipment lending program to meet the needs of people in the Treasure Valley. Durable equipment such as wheelchairs, hospital beds, walkers, and bath chairs are available. Donations are encouraged and there is a deposit on one item.