I feel like everyone deserves to know our experience here before choosing to sign up with them for their auto insurance. My husband and I had one vehicle on a policy with them and we pay about 140.00 a month for that car (normal... not too bad) we were happy so we wanted to add an additional vehicle we had just bought to our policy. My husband called and added our new car (which is newer, so accordingly costed more per month, which we were understanding of) we were quoted 304.00 a month by a sales person there named Melissa. We signed our agreement on March 29 and we're told our payments would be Due on the fourth of every month (like it had been) and we would be paying for both vehicles. On April 4th we were only charged for the 2012 Jeep (at 140.00....) and thought it was weird but figured our bill would be pro-rated into the next bill and we're fine with that. On May 4 Safe Auto automatically withdrew $540.41 out of our checking account and we were SHOCKED. We're 6 months pregnant and that put us in a huge pickle so we called them. At that point, Melissa and Sheila (the office manager) both kept talking over me and gave us multiple different excuses as to why our bill was so much more pricey. I even continued to go over the math with her...... I don't understand why they couldn't have taken the correct QUOTED amount out of our account on the 4th instead of choosing to not and then double charging the next month and without our consent just taking our money out of our account.
My car is 1,034.00 premium for 6 months of insurance (bringing my car to 172.00 a month.... and $5.74 a day)
I should have been charged ~379.00 on that first bill for my vehicle alOne PLUS my husbands vehicle (140.00) a month .... bringing a total of 519.00. It's only 21.00, but it's the principle. They kept over talking me when I was doing the math, THEN after calling the "regional office" they called back and said the second vehicle was actually placed into another policy because the coverage wasn't the same and the coverage HAS has to be the same for all vehicles on one policy. (Again, no one told us this when we added the vehicle, and that still didn't stop them from using my husbands banking information on the first policy on the "additional policy" and automatically taking out 540.00. Another issue I have with this office is the manager kept telling me I was wrong, and I wasn't. It's basic math. I broke it down to cost per day.
Another problem, originally we were quoted the $304.00 a month for both vehicles... and now we have a "charge" for adding a vehicle of $118.00 broken up over three months. I said we never agreed to pay that (why would anyone agree to paying 118.00 to add a vehicle when we're giving you OUR business). We are normal people and pay our bills on time. I was so worked up by her lack of ability to listen to me and understand where I was coming from, and every single time I asked a specific question they came up with a new excuse to give me as to why I had extra fees, was not receiving a bill for the amount they quoted me on, and why I was not informed on each cars insurance having to be identical to be on the same policy. It makes zero sense.
With that being said, if you want to deal with honest insurance people then don't make excuses as to why you're being overcharged, then I recommend going somewhere else. read more
