Extremely nasty female manager (the wife) at this store...won't ever go back there again!
I usually don't bother writing scathing reviews but I am going to make an exception because of our experience with the woman/manager of this store. I feel people should be forewarned about her and maybe the husband/manager should know what is going on as she is not helping his store in any way.
We have been touching up the water stains on our new home and had the original Sherwin Williams formula the previous owner had used on our house. We had BM make it up in their paint (always use BM paint in all of our homes). SW is notorious for changing formulas, so it wasn't quite matching but we found that by adding some more black to the formula it was a much better match. So when we needed a 2nd gallon, it made sense to have BM add some more black to the formula - it already had black in the formula, it just needed a couple more squirts of black and a good mix on their machine and we would be good to go.
So my husband went there and asked this woman to just add some more black to the formula when she got to that color. She said "no" she couldn't do that and to add the black himself! He came home, told me what she had said, so I called the store. Of course, as luck would have it, this nasty woman answered the phone. I asked to speak to the manager, she told me she and her husband are the manager/owners so I asked to speak to him and she said, "why, do you have a problem speaking to a woman?"!
I knew right then what I was in for with this horrible woman, but proceeded anyway to tell her what we wanted and asked why she wouldn't do what we requested. She said she said she wouldn't be able to guarantee the formula would match. What?? We weren't asking her to guarantee anything - we knew what we needed for it to match better. She told my husband to add the black paint himself - she couldn't/wouldn't do it!!!
We've been going to this BM Color Center since we moved here but after this experience with her, we most definitely will not be going back. When I told this woman we would not be coming back to this store, she actually said "I appreciate that." Well, I hope she appreciates this review. This horrible, nasty woman needs to be taken off the floor - she certainly isn't doing her husband/manager any good with this attitude she has.
There are too many good paint stores that appreciate their customers to put up with this nonsense from an inept store owner. read more