Firstly, I am experienced in eyebrow waxing and I have been to many Benefit Brow Bars before, and always received excellent service. However, the technician was the most poorly trained lady I have come across in all my years of getting waxes.
This time, I was highly disappointed. I explicitly asked for "just a tidy-up" and a natural finish. I was slightly concerned when her poor control of the wax spatula ended in my entire wrist (and watch...) being covered in wax for the heat-test, but just put this down to clumsiness.
Unfortunately, I will now have to walk around with the results of her incompetence visible to the world for the next month. My formerly bushy, full, and well-kept eyebrows have been reduced to two uneven lines a few hairs thick. The arches don't even fall in the same place above each eye! One eyebrow is half as thick as the other (I measured it with a ruler!), and they don't start and end in vaguely near the same place. The worst, however, is that, instead of having a smooth lower edge, one eyebrow is totally jagged, with hairs missing vertically through the brow - which looks ridiculous.
Ironically, the lady then tried to sell me a gel to 'fill in sparse patches' - which she herself had just created!
Of course, you get so covered in make up and powder that you don't notice the effect until you get home and wash all the gunk off. Otherwise I would have complained immediately and directly.
All in all, I am extremely disappointed. I will never go to another Benefit counter again now I know how poorly some of the staff are trained.
Please, save your brows and your money and go elsewhere! read more