Serena was amazing. She listened to me and what I was looking for with my brows. She made them look gorgeous. It's always a scary thing to go to someone new but she made me very comfortable and did an excellent job, Thank you, I'll be back read more

I haven't been coming back regularly after Sam has left. It took me a while to find Jacqueline, but it seems like she has left as well. With that said, I wasn't sure who to book for my brow appointment this time, so I went ahead and booked with Jessica, and it turned out to be the worst experience ever. My appointment was from 11:40 - 12:00, but Jessica did not show up until 11:46. No apologies, just "thank you for waiting." Then, she proceeded to tap on her iPad aggressively after I told her that I've checked-in already. (Thanks to the only technician who was present at the time. She was with a client, but came over to get me checked-in.) Before Jessica started working on my brows, another customer came by and Jessica told her that it would only take her 8 minutes, and she can take her after she is done with me. After Jessica was done tapping on her iPad aggressively, she didn't sanitize her hands nor did she wore gloves. At first, I thought gloves are no longer a requirement, but I saw the other technician wore gloves. Not only was she aggressively tapping her iPad, she was also aggressive when she finally worked on my brows. Every step she did on me, it pushed me back a little. It was impossible to hold still in the chair. When Jessica finished the first brow, she mumbled something that I didn't hear, then I felt the mirror on my hand. She asked me to check my brow, then she proceeded to work on the other brow. The whole process didn't even take place 8 minutes, only 6. (I was keeping track of time.) The past appointments always ended with aloe gel, but Jessica did not apply a layer of aloe gel on me this time. I was really contemplating whether I should tip or not, but I did regardless. I handed Jessica $10 and asked for change, she gave me 2 $5. I've always tipped $5 even when brow wax was $22. To be honest, I don't the service today was worth a $5 tip. Not sure if I'll ever come back again. If I do, I definitely wouldn't book Jessica again. read more

Jacqueline is literally a master at work. I've booked with Sam, Jenn, Serena, and Jacqueline and I love ALL of them but Jacqueline truly knows exactly my Bella Hadid brow needs. I always get my brows threaded but this time I also added a brow tint for an upcoming trip. This was literally the BEST brow service I've ever gotten (I've been coming here since 2017) and I made sure to grow out my brows for 6 weeks to give Jacqueline as much creative room as possible to work her magic. I would love for the temperature of the area to be cooler though or have a fan rotating as it gets extremely warm all the time at the Brow Bar. Pictured below is a comparison of my brows before and after Jacqueline's services. Always make sure to tip your artists and I can't wait to come back! read more

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I usually love coming to Benefit for my brows, but today was a really disappointing experience. I booked with Jessica H since my usual brow girl was unavailable, and right from the start it felt off. Before even touching my brows, she immediately pushed me to pre-book my next appointment and tried upselling me on a bunch of extra services. I get that there are sales goals, but it came across as really pushy instead of welcoming. When she actually started working on my brows, the service was rushed and rough. My appointment was at 1:45, but we didn't start until 1:48 and I was done by 1:53. She was tugging on my face, accidentally hit my nose, and waxed so aggressively that the tail of my left brow is now basically gone, leaving a bald spot. This was by far the worst brow service I've had at Benefit, and I walked out feeling frustrated and disappointed. I won't be booking with her again. read more

I met with Sarah for my first brow lami , brow wax and lip wax. She was amazing! She walked me through all of the steps and at home care as well. I love how they turned out! read more

Alyssa at macys benefit Valley Fair did such outstanding work on by brows which needed major TLC! Tysm angel! I love love love my brows and appreciate the helpful tips on filling in to create fluffy natural brows! read more

Benefit Cosmetics BrowBar - Fabulous after - Cosmetics & Beauty Supply Near Me - Santa Clara, California

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Jacqueline did an AMAZING job on my eyebrows! She left my eyebrows looking like TWIN SISTERS and NOT like cousins! I am definitely coming back. read more

Came in for a brow was with Serena and had a great experience. She was super personable and my brows looked amazing! She filled in my brows, taught me some new techniques and helped me stock up on products. Highly recommend Benefit brow bar if your brows need some love! read more

I've seen jessica for the last four years and she's amazing. She always does a great job at making your brows look so symmetrical. She's the best! read more

The guy who did my brow was awfully rude and asked for tips multiple times . Not worthy it

Due to covid, I've gone without doing my brows for a couple of months. My brows are the one feature on my face that can make or break my overall appearance. I have thicker coarser brows that are difficult to maintain. It drove me completely nuts having my brows unattended. When I relocated back to the Bay Area, I lost my previous benefit brow artist. She was fantastic, and she knew my brow shape very well. Every time I visited her, I was in and out within 10 mins. There is no better feeling of having clean nicely waxed brows. As I was passing by valley fair mall, I stumbled upon Jennifer. I informed her I wanted a blunt or straight brow and I showed her a picture of how my previous artist use to shape them. She immediately picked up on it, and she gave me my desired look. I'll be sticking with her. It's very rare for me to find the right brow artist. Since I've relocated, I've tried so many times with other vendors; unfortunately, it never worked out. Not only is it important to find the right vendor, but also the right brow artist. Everyone is different, so stick to someone that knows you. Looking forward to continuing my brows with benefit. Thanks Jennifer! read more

My friend and I made our way to Macy's. We initially came in to check out the woman's clothes. Then we made our way to the cosmetic department. All of this led to us spontaneously deciding to get our brows done! So we decided to get them waxed. The helpful gal at the desk started helping us out right away. So this month, Benefit is doing a promotion on laminations. So we hopped into this! Shoutout to Jen and Venisa for tending to us and making this experience for us so heartwarming first-time experience Jen Venisa read more

Jessica will leave your brows flawless. She is very thorough with her work and always accommodates to the client's needs

I was really disappointed with the service and quality at this Benefit location. My waxer dedicated no more than 3 minutes to complete my brows, and for the price, I believe it's unfair to receive that lack of quality of care/ service. I requested they not only wax but trim my brows for a cleaner look (extra charge ok) and I left with a bald spot on my right eyebrow. Worst part is I am not able to contact the merchant and am left unable to dispute my charge to my bank. read more

Benefit Cosmetics BrowBar - Cosmetics & Beauty Supply Near Me - Santa Clara, California

Back in April, I decide to try the benefit brow wax service. I choose this woman called Sam. Since the beginning she was such a nice person and ask me what I was looking to get for my brows. I told her my end goal and we have work hard to get to the shape and length I wanted for my brows. She has really done a great with them. I told my little sister and has also been loving the way she has been working with her brows to get them to how she wants them. I definitely recommend her, so if you are in the Valley Faire Mall in Santa Clara;book your appointment with Sam from the benefit cosmetics for brow wax service. read more

With the photos attached I wanted to share how disappointed I am. I have been to different benefit browbars, more frequently in Los Gatos and Cupertino. I'm in a hurry and booked a next day appointment to the one nearest available to me which is this location (inside Macy's of Westfield Mall) Firstly, I was greeted poorly. Was told to sign in and he went straight to prepare the waxing station. I was already so uncomfortable and although-out Nathaniel seemed pretty angry or in a bad mood. As you can see on these photos attached...they are uneven. It's worst in-person. Since his vibe was already off I didn't say anything. I asked if we can go through my lip wax next, and with his very off tone "was that booked?" It was booked but i guess he forgot. So, he waxed my upper lip and some hair were not caught by the wax (this usually happens to me since I have thicker hair they would usually thread or pluck the excess hairs) but with my experience Nathaniel told me with an unpleasant tone "next time don't wear make up to the appointment, that's why I couldn't get some hair" I didn't wore make up but I do have tinted sunblock as usual wherever I go, even going to my past waxing appointment and they never told me not to because they would cleanse it first before waxing anyways. I was also told (not asked) to withdraw cash from the nearest atm inside the department store for the tip because they don't do card tip. I asked if he has venmo which he said they don't allow it for tipping. So I did went and withdrew cash but the machine only dispense 20$ bills. I guess if you're going to this location bring cash. I had to go find a place to get my upper lip thread because it was not clean and I extremely feel uncomfortable. I paid to feel discriminated the whole entire service because apparently with the good reviews here they choose people whom to be nice to. read more

Benefit Cosmetics BrowBar - Cosmetics & Beauty Supply Near Me - Santa Clara, California

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This is a long awaited review. I've been coming to this location for a couple of years now and I always enjoy my time with Sam. She is the best! She has worked with me on fixing my brows over the years to have them grow into the perfect shape. She makes sure to consult with you with how much she is taking off and how it will grow in. She is a brow master!! I highly recommend coming here for Sam, she will take care of you and make sure you are comfortable and in no pain. I have brought many people to her already and they have all said the same thing. read more

I always love coming here nothing but great experiences. Recently Jacqueline did my waxing and brow lamination and my brows look amazinnngg. She's honestly so talented & so sweet 10/10. read more

This review is for my eyebrow experience with Jennifer. I came here because of a recommendation from a friend. I let Jennifer know that the last person to touch my eyebrows messed the up and left a patch. Jennifer said that wouldn't be a problem and what shape would I like. I let her know what wanted and that I turn red every time it gets done. Jennifer was very knowledgeable about the products that she was using on me. What I like is that Jennifer took her time. She first waxed the area, and then used the tweezers to clean up the remaining area. I love the cleanliness that they practice. The only use the strips and sticks once then placed them in a pile to be thrown away. By doing this I get a peace of mind knowing that I was the only person they used it on. I was very impressed with the work Jennifer did, I am now one of her regulars. The reason I give it a 4 is because although Jennifer does a great job, the price for the service can be a bit pricey. read more

Benefit Cosmetics BrowBar - Gabby & Jennifer do the absolute best! I only go to them - Cosmetics & Beauty Supply Near Me - Santa Clara, California

I've been to this Benefit Brow Bar three times so far, and my 3rd time was my absolute favorite! I've gotten my eyebrows waxed by CeCe, Amanda, and now Jen! Getting my eyebrows waxed by Jen was my absolute favorite! She was friendly and was very gentle when handling my brows. She cleaned up my brows (after 4 months of not being waxed) very easily and took her time to make sure that they were perfect! She also filled in my brows when she was finished and they looked amazing!!! I would definitely recommend her! I'm rating a 4/5 stars, because of how pricey the service is and I didn't appreciate the tone of voice from other workers. read more

Benefit Cosmetics BrowBar - Got my eyebrows waxed by Jen! - Cosmetics & Beauty Supply Near Me - Santa Clara, California

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I had an appointment at 2:40 on a Saturday. There was no staff at The brow bar. I waited around for 30mins, attempted to call multiple times and only received a msg that their mailbox was fill. All the product was out, It's a good thing I'm an honest person. *turns out the actual counter is about 50ft away from the large counter/display area in Macy's. When I discovered the "other" counter, they had no record of my appointment but were able to get me on the waiting list, thankfully I only had to wait 10mins - and Sam deserves 5 stars! hence the 2 star review instead of 1 Star. read more

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Sam is amazing! She was very precise and talked me through the process. I would definitely recommend going to Sam for brow wax/trim.

I went to get my eyebrows done today, and I LOVE THEM!! I booked with Sam, who was very attentive, and educated me throughout the process. She took her time, and showed me a few times to make sure it was the way I wanted them. I highly recommend her!! I rarely get my eyebrows done because it's very rare to find people like her, but I will definitely be going back more often. She was also super sweet and friendly. Thank you so much! read more

I love the service at Benefit! Sam is very helpful and professional. She is super nice and kind! Now she is finally back at Valley fair!

NATHANIEL! Go to Nathaniel for your brows. I'm very picky about my eyebrows and he did an amazing job. Will definitely be coming back!

Jen did my eyebrows and they are perfect! I got them laminated and waxed and the results were great. Jen was careful and new exactly what I was looking for. I'm supper happy with the results and will definitely be coming again! read more

I have gotten brow waxed at multiple brow bars before. I have never left one feeling this disappointed. I got my brows done by Jennifer because she had so many amazing reviews on yelp. She asked if I wanted anything special done to my brows and I said no just a clean up with my natural shape. She asked if I liked my brows more thin than thick and I said yes because my natural brows aren't thick at all. I expected just a normal clean up with a trim of my long hairs. Instead I was shown uneven, paper thin brows. My left brow does not match my right one at all. I am extremely disappointed in the most well rated brow specialist at this location. I will never be returning to this location again. 0 stars. read more

Benefit Cosmetics BrowBar - I'm embarrassed to wear no makeup with these ugly, thin, uneven brows. Left brow is basically gone. - Cosmetics & Beauty Supply Near Me - Santa Clara, California

I have been searching for my brow lady for years on end but never found her until today! Sam is amazing and an expert! Super kind and easy to talk to as well!! She literally tells you how she is going to wax/thread/trim your eyebrows to make them on fleek and symmetrical! 10/10 recommend! Will book with Sam from now on! read more

Tried Benefit Cosmetics for the first time and at this location. I was serviced by Sam. Awesome experience. Thank you Sam for your detailed eyebrow assessment and making my first visit great! Will definitely come back to Sam! read more

I came back looking for my esty Benetia, and to my surprise I was told she wasn't working here anymore. I am particular about my brows. One hair can make a difference. I asked the manager if Benetia was waxing some where else, the manager said yes... but wouldn't tell me where. That is disappointing. Being a hairstylist, and in the industry I always believe in sending a former artist/stylist their clients to them. That is good karma. It really felt like the manager was trying to make a quick buck from not letting her clients know where Beneita is currently waxing. The MUA/front desk girl who checked me out wearing the army jacket, seemed unfriendly, and very standoffish. The reason for such a high yelp rating is, because Jessica did a pretty good job on the brows. Thank you Jessica for your professionalism through the whole process even though I was nervous, about trying someone new. I also prebooked with Jessica 4 weeks from today. read more

Serena was so nice and did a great job!! She was very personable during eybrow waxing and gave me exactly what I wanted and some advice for the future as well! read more

I came to this location for years. My esthetician was Jennifer and she was excellent, professional and welcoming. She always did a great job with my brow tweeze and after she was done she would style and fill them in. Sometimes she would apply eye gel pads when I was tired. I always left happy. Today I went in and was told she no longer works there and instead I got a guy, Nathaniel, with an standoffish arrogant diva attitude. The guy didn't say two words to me, seemed annoyed that he even had to take me as a customer. The "work" was what you'd expect at an inexpensive salon where you could get it done for $10-15 max. No filling in the brows no nothing, the shape was off, but he sure remembered to request a tip. I could have done this myself, there was nothing special about it. Needless to say, I won't be coming back. read more

UPDATE: Christine has moved to 1240 Salon and Spa in San Jose! GO TO CHRISTINE. Before I go in, I always call them to make sure Christine is working, or to schedule an appt. (EXT 2323 LADIES!) Called in for an appt because it's my birthday on Thursday, and the lady on the phone was extremely helpful. She was so chipper, and even said "Happy Birthday, honey!" at the end of our conversation. I only go to Christine, simply because I know that she's good at what she does. I've gone to her since I first got my brows done (ever) and she's amazing. I am too afraid of going to someone else! She has a pretty good memory, and even asked me how my boyfriend was (he was with me the last time I saw her), PLUS she remembered it was my birthday tomorrow (extra points in my book). Tips: --Call Benefit beforehand to make sure your 'browist' is working (408) 248-3333 ext. 2323 --Go to Christine! --Don't rely on the Benefit salesladies to sign you up in the appt book. Do it yourself (just peek at the counter next to the register). Go to Christine. She'll give you the brows you deserve. read more

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I went to try out this place because last time I got my brows done in the Benefit Brow Bar in Hillsdale Mall. They did a good job with the shape, but the arch was a little too high. So, I decided to try this bar and just make sure to tell the girl to not arch my eyebrow too high. I was immediately seated with Jessica. I walked in and appreciated the no wait time. However, I was a little bit nervous because I read a few reviews that said to avoid this lady (her appearance matched the descriptions in the reviews).The lady who helped me asked Jessica if she was back from her break and Jessica said yes.There was also another girl getting her brows done with the other esthetician. Jessica told me to sit down in the chair and she didn't say anything after that. She was busy cleaning up her station and she didn't seem to be in a good mood. She seemed to be in a hurry even though she had just gotten off her break. I was wondering if she was going to ask me what I wanted to do with my eyebrows. She didn't. She just started to pluck, so I decided to tell her that I didn't want to look mad (like when your arches are too high). She didn't seem to really hear what I was saying and she was kind of rough with the waxing, plucking, and trimming. She showed me my right eyebrow once she was done. It looked okay and the arch wasn't too high. Then she started on my left. When she was done she showed me the mirror again. Bottom line: MY EYEBROWS DIDN'T MATCH. I asked her about it and I pointed to the spot where I think it needed to be fixed and she just told me that I didn't have enough hair there. I thought... "Hm that's weird. Because last time I got it done in San Mateo, the lady had no problem at least making my eyebrows match" -__- I was like whatever I'll just fix it later. The only two thing she said to me the whole time was "Arches?" to ask if I wanted my eyebrows arched, and "Are you Vietnamese?" -__- I am not Vietnamese and I was more concerned about how she was doing my eyebrows than my nationality. She spoke minimal english and she was very rough with my eyebrows. She just pushed her hand to my face to start plucking and in the end my eyebrows didn't match and there were a few stray hairs like if they had already started to grow out. It wasn't clean but I give the 3 stars for making my right eyebrow look decent. The good thing though is that I have side bangs which cover one of my eyebrows, so no one will know that they do not match haha 0=] I don't really recommend her unless you really are desperate to get your brows done quickly. read more

Hmm. I guess it depends who you go with. I went with Jen my first time. I was super happy. Went back but she wasn't available so I tried Nicole. One is thinner than the other so I'm pretty disappointed. If you like one, stick with that person. read more

Most delightful experience at Benefit Brow Bar at Macy's. I expected a quick clean up wax. What I got was perfect brows that looked like microblading. My brows never looked that good. Nathaniel took his time and made sure everything was perfect. I'll definitely go back to see him again. read more

10 stars for Farrah. She is outstanding! I disliked my eyebrows very much until I met Farrah. She is truly gifted with eyebrows! I always look forward to seeing Farrah, catching up on the latest happenings in our lives, and walking away with perfectly shaped and arched brows. I wish I had "before" and "after" photos to post. The difference is incredible! Farrah rocks. :) read more

Easy enough to drop in and get an appointment with a short wait. Andrea was nice and easy to work with. They will tweeze or wax. Two thumbs up!! read more

Benefit Cosmetics BrowBar - Cosmetics & Beauty Supply Near Me - Santa Clara, California

I have a new favorite brow specialist - Sam at the Benefit Bar brow in Macys. So excellent was the service it was worth the extra effort to go to the mall. She naturally shaped and tweezed my brows, pausing along the way to ensure we were aligned on the desired outcome. She recommend two products without pushing them. She was knowledgeable, professional, and timely. I would highly recommend. read more

4 stars in general, but 10 STARS if I could give them to my girl Gaby. I went and specially asked for Gaby after seeing great reviews to her and I've never had a better experience for brow waxing. She was very consultative, knew what she was doing, and filled them beautifully at the end. So glad to have someone I can trust now! :) Thank you so much Gaby! This is a great place to get your brows done but it does take time to find your perfect esthetician. I've come to this location for about two years now, and I've had some unfortunate experience such as chopping the ends too short, and one time a blonde guy who worked there waxed my eyelid and left the wax off too long and I bled and had a cut on it... BUT other than that usually they do a decent job, just make sure to tell them what you want and have them repeat it to you. read more