Velocity Property Management - All Smiles Until You Apply…read more At first, the leasing agents at Velocity Property Management were friendly and helpful--until we submitted our application. The moment they had what they needed from us, their attitude completely shifted. Communication became rude, dismissive, and honestly, unprofessional. It felt like we went from being potential residents to a complete inconvenience overnight. They were more than happy to show us a run-down property on the outskirts of town--something that was barely livable and definitely not worth the price. But once we asked real questions or needed follow-up, they acted like we were bothering them. The shift in attitude was so blatant, it was insulting. If you're considering renting through them, be warned: the fake kindness disappears fast, and you're left dealing with a team that clearly doesn't care about the people they're supposed to serve. If I could give zero stars I wouldn't even do that.

Lindsay did a great job renting my place in Bend. She was…read morethorough, knowledgeable & so helpful advising me. I am more confident in my well screened new tenants that got in quickly during Covid 19. I recommend them.

Lived at one of their properties for a year. Cleaned and fixed multiple problems while living…read morethere. Spent hours weeding and fixing grass in the back yard. Put 20 bags of mulch down in the back to replace what was barely there when we moved in. Caulked all the windows since it was old and dry rotted. Still got charged $1,000 on move out. Overall they were responsive to all of the problems we had with old appliances and plumbing problems while living there. We scheduled early to use their only authorized cleaner before moving out, they text they day before the cleaning to say they couldn't do it, then hummingbird charged an extra $300 cleaning fee since we didn't have it done before move out. Even though it was their preferred company that messed that up and we sent them proof of booking in advance and that they cancelled for unknown reasons. Don't know if this was a game to charge us more or not.

Connie and Kelley are on the ball!…read more I've dealt with several other property managers over the years. They all felt a little lackadaisical to me. There was rarely a sense of urgency about anything. It seems like they just did whatever benefited them rather than their clients. Not so with Hummingbird! They've got a structured system and they stick to it. They're smart, gracious, and tough when they need to be... sometimes even with me. :) It's a refreshing change of pace.

Kelly has managed our townhouse for over 2 years. She found our tenants and has managed all…read moreproperty details as needed. She has been able to coordinate all maintenance issues that have occurred and emails us updates on a regular basis. She is highly competent and we are extremely satisfied with her her services. We would not have been able go manage without her. We highly recommend Kelly at High Country Property Management. Marie & Rob Hitchcock

Kelly is so knowledgeable and helpful. She is prompt in responding to you and is an absolute wealth…read moreof information. I felt very comfortable trusting my home to her.

Elevation PM is second to none! We rented with them for 3 years and they made the process of…read morefinding and staying in our rental smooth and easy. We moved to Bend from across the country and weren't able to see the home in-person before moving in. The EPM was incredibly helpful, clear, and fast in communications and processing our applications. That level of professionalism was maintained throughout our 3 years with them. From the owners to the office and maintenance staff, everyone was kind and responsive. We couldn't have asked for better and would recommend them to all!

Rental property is great when it's great and miserable when there are issues. I've been using…read moreElevation Property Management since early 2019 and couldn't be happier. The whole team Is knowledgeable, responsive, and gets the job done the right way the first time.

From Northern VA to Bend, OR- needed to rent a place in a pinch. The fees were pretty incredible…read moreand a credit report had to be run just to SEE the rental (my husband was there at the time, but we were unable to see with an agent). We were "awarded" the opportunity to rent it and signed the lease effective 10/15/2025; not arriving until the day before Thanksgiving because of logistical and employment situations. The property was dusty and needed to be cleaned the day before move in. The oven and microwave were 30 years old and pretty much non- usable. We were visited by Superior once moved in to check the condition of the property. The ladies were nice enough but not what I would call concerned about a couple of problems with the property. The owner actually came to the house to install the oven and microwave because of the delay with them coordinating contractors. Thanks Nick! It was a nice enough property and the rent we paid was commensurate with the type and condition of the property. When we arrived, I had to replace toilet seats and hand clean all the glass lighting and replaced everything with appropriate LED bulbs. We also had to pay $750 to clean up the lawn that was left unattended for 45 days before we arrived. When we left, with the property cleaner than we had received it, Superior charged me $540 for supposedly cleaning it. I call BS on that. I was on my hands and knees in the bathrooms; again hand cleaned every lighting fixture; moved W/D to clean behind; wiped out all refrigerator and freezer shelves. and cleaned out the garage/windows and flooring. We also had the property outside professionally manicured and cleaned 1 week before we left ($450) . Stay away from any property managed by this company. They were not responsive (unless it was convenient to them) and they will take your hard earned money. If you have to use them leave the carpet dirty and the residence uncleaned because they will charge you anyway. As an aside, Mountain High is a very nice neighborhood that has very good and nice neighbors. A great place, but not if Superior is in the picture. *We gave them a chance to itemize the cost of the cleaning so we could understand what we got charged $540 dollars for, and they ignored our request*. That tells me all I need to know about their business dealings.

Bad staff and scam and take advantage of the disabled...after taking the deposit on the placeread more

I realized that it has now been 5 years ago that I left my review and wanted to provide an update…read more I still LOVE these guys! They provide a stellar property management service that is both firm and fair from both sides. Communication is a pleasure even if its bad news. They are my partner and my "team Bend!" and I'm so grateful for their work. I even brought my dad by to meet them one time when we were in town. He's always managed his properties on his own but he could see what a good thing I had going there! Thanks again you guys! :)

Becky and her team were by far the most outstanding property management company we have worked with…read moreto date in Bend. We have been renting for 2 years now. We have been in multiple locations and worked with multiple property management companies. From the tour to the application to quickly expediting a move-in date for us, they were top-notch. I really can't express enough, that as I tenant, I wish all home owners looking to rent their properties in Bend would chose this company. There are so many Property Management companies here that are completely horrible to work with, and the process is painstakingly draining to rent from them. I highly recommend you go with Preferred Residential and their exceptional staff. ( Koby is outstanding and quickly addresses any needs ) You won't be disappointed.

Carrie was an amazing realtor with top notch expertise in all things real estate! Carrie expertly…read morehelped us sell our home from advice on how to show our home, great MLS write up and professional pictures to helping with escrow paperwork and follow up to ensure timely processing and completion! Carrie managed us thru several offers and guided the process expertly and efficiently with our best interests first and foremost! I would recommend Carrie as your selling or buying agent . Her expertise will guide you professionally and thoroughly!

Carrie was an incredible partner throughout the process of selling our home. Her support began well…read morebefore we ever listed--she offered thoughtful guidance on how to prepare our home for the market and helped us make decisions that truly made a difference. Throughout the experience, Carrie was steady, responsive, and deeply committed. She went above and beyond at every step, always looking for ways to support us and ensure our home was presented in the best possible light. She did everything she could to help us find a buyer for our home. We always felt we were in capable and trustworthy hands. Carrie genuinely cares about her clients and brings both professionalism and heart to her work. I would absolutely recommend her to anyone looking for an agent who will go out of her way to do the very best for you.

I rented a townhome from this company from August 2021 to the end of February 2022. While I love…read morethe experience of them getting me into the home, I held off on writing the review (which they asked me for immediately), I knew better. You never know how someone's going to treat you once they have your money and you're leaving. Sadly, this was one of those times. Although it wasn't an absolutely horrible experience, please know that you should document absolutely everything with pictures and screenshots. From my experience, they will uphold you to the highest standard possible, but will not do the same for themselves. Examples are, I had a screen door that needed to be fixed and was not fixed, and I was told if any damaged happened from using the screen door, that already didn't work, I would be held accountable, even though I reported it. There were some things they did right, there were some things they didn't care about at all... Such as fixing a pretty dinged up garage door, which could have thrown it off track at anytime and they would've been held me accountable. It would be totally fine if they didn't want to fix things as long as they took ownership of any further damage happening due to improperly working equipment. They are not willing to do this. The final thing that made me feel this way about this company was upon my move out... I know that by law, they have to have the home professionally cleaned and shampooed carpets, because of this I have been recommended by most rental agencies to allow them to do it. They usually have a good deal worked out and it will save you money and time. That is not the case with this company. They hired a company (who I spoke with) to clean the home at the rate of $100 an hour (2 employees at $50/hr) for five hours. A job that is, at most, $35 to $40 an hour rate. In addition there was a $250 carpet cleaning fee for a home that is only half carpeted. After speaking with both companies, I was refunded $50 from the carpet company because of carpet stretching which was not supposed to be charged me. Upon speaking with a cleaning company, they were told to go back and clean more. With the pictures that I have and Mountain View property management has it is astonishing to me it would take five hours. More or less, charging $100 an hour, which is what I make as a software engineer, to clean a home. I spoke with them in emails after this and with no remorse they just justified everything they charged. Well, I can say, they are not wrong for what they charged, I can tell you that I feel taken advantage of by the amount. It did not need to be five hours and it definitely did not need to be $100 an hour. So while I may not get any of my deposit back, just be aware that you will be held to the extreme and they will hire an expensive company to clean when you move out. Still debating if I should post all the photos and screenshots I have or if that is overboard.

I lived in one of their townhomes. From first hand experience, I would not recommend this company…read moreas a property management. Do not be fooled by the rating on Facebook. For example, there is another company in Bend, Oregon that shares similar ratings and that is Dollar Tree. You get what you pay for. With the townhome that I lived in, there were so many issues prior to move in. You may be paying cheaper rent (compared to the rest of Bend), but they do not prioritize maintenance or any sort of upkeep in between tenants. Their one and only goal is to maximize profit and pay little attention to the comfort of their tenants. If you do end up renting from this company, these are my recommendations: 1.) Document EVERYTHING in your own walk through. This saved me from being locked into a contract for a year. 2.) Lower your expectations. For MVPM. I am aware that the person in charge of your social media tends to respond positively to good ratings, and poorly to bad ratings. I will happily explain my reasoning and experience in further depth if you do respond.

Cascadia has been wonderful for us. Responsive (they literally pick-up on the first ring),…read morecompassionate, and have helped us through many home improvements. My husband and I have also loved that they have a great sense of humor and we love their big, friendly, yellow lab who visits their office. I can not say enough nice things about this company. I am just sorry that the other reviewer did not have the same experience as we have had.

What a joke. I tried to get a quote from this company but they use outdate Outlook so I tried to go…read morethrough gmail and got blocked twice. Oh well there are lots of other companies out there that want my business. I wouldn't even give them one star since I get through to them even on facebook.