Velocity Property Management - All Smiles Until You Apply…read more At first, the leasing agents at Velocity Property Management were friendly and helpful--until we submitted our application. The moment they had what they needed from us, their attitude completely shifted. Communication became rude, dismissive, and honestly, unprofessional. It felt like we went from being potential residents to a complete inconvenience overnight. They were more than happy to show us a run-down property on the outskirts of town--something that was barely livable and definitely not worth the price. But once we asked real questions or needed follow-up, they acted like we were bothering them. The shift in attitude was so blatant, it was insulting. If you're considering renting through them, be warned: the fake kindness disappears fast, and you're left dealing with a team that clearly doesn't care about the people they're supposed to serve. If I could give zero stars I wouldn't even do that.

Lindsay did a great job renting my place in Bend. She was…read morethorough, knowledgeable & so helpful advising me. I am more confident in my well screened new tenants that got in quickly during Covid 19. I recommend them.

Connie and Kelley are on the ball!…read more I've dealt with several other property managers over the years. They all felt a little lackadaisical to me. There was rarely a sense of urgency about anything. It seems like they just did whatever benefited them rather than their clients. Not so with Hummingbird! They've got a structured system and they stick to it. They're smart, gracious, and tough when they need to be... sometimes even with me. :) It's a refreshing change of pace.

I inquired with Hummingbird about renting out my house, and Connie replied back promptly. She…read moreeven came out to tour my house on the same day. She was very thorough and answered all my questions, including responding to texts over the weekend. I decided to sell my home rather than rent, purely due to financial reasons. Connie even offered that she thought that selling was likely the prudent financial choice for my family. However, had I chosen to rent, Connie would have gotten my business.

Kelly has managed our townhouse for over 2 years. She found our tenants and has managed all…read moreproperty details as needed. She has been able to coordinate all maintenance issues that have occurred and emails us updates on a regular basis. She is highly competent and we are extremely satisfied with her her services. We would not have been able go manage without her. We highly recommend Kelly at High Country Property Management. Marie & Rob Hitchcock

Nothing but excellence from this small property management business. Kelly and her team have been…read morefantastic to rent from in every aspect. From day one, their service has been responsive, kind, genuine, and forthcoming and the value of what they offer can not be understated, especially in Bend where finding good housing is quite difficult. Every interaction with Kelly has been one of the highlights of my day, as we generally talk more than just business. These are people who care about their tenants and their clients and it shows. Will hope to rent from them (at least until I am able to own) for the foreseeable future!

Elevation PM is second to none! We rented with them for 3 years and they made the process of…read morefinding and staying in our rental smooth and easy. We moved to Bend from across the country and weren't able to see the home in-person before moving in. The EPM was incredibly helpful, clear, and fast in communications and processing our applications. That level of professionalism was maintained throughout our 3 years with them. From the owners to the office and maintenance staff, everyone was kind and responsive. We couldn't have asked for better and would recommend them to all!

As out-of-state property owners we felt the team at Elevation went above and beyond to help us get…read morequalified renters and maintain our property. They walked us through the whole process, screened applicants, and always worked closely with us and our tenants. I would highly recommend trusting them for property management.

As a renter for over a year, Superior is the best property management company my wife and I have…read moreever worked with! Everyone has been incredibly helpful, responsive and friendly at every step from touring the property to maintenance requests. Dan is an absolute legend when it comes to coordinating repairs and maintenance. Unlike other property management companies we have rented through, Superior actually feels like they have our best interests in mind and have been extremely accommodating and communicative. I highly recommend them to anyone looking to rent in Bend.

If I could leave negative stars I would. This company is so un professional, every single person I…read morecame in contact with was rude and spoke down to me. To top it off they just lied and said that my current landlord said she was not aware I lived here with my fiance. She's known about me since before i moved in, we have a very good relationship with her and she enjoys us a tenants. We had a bad feeling the entire time about this company and it was right. They wasted our time on a house that has been up for rent for months , which clearly is their fault. I would never rent from them or use them for a rental property. Also after talking to multiple people in Bend, I have learned they use rental history as a reason to deny people falsely all the time. Even rental owners are extremely upset with this company.

I realized that it has now been 5 years ago that I left my review and wanted to provide an update…read more I still LOVE these guys! They provide a stellar property management service that is both firm and fair from both sides. Communication is a pleasure even if its bad news. They are my partner and my "team Bend!" and I'm so grateful for their work. I even brought my dad by to meet them one time when we were in town. He's always managed his properties on his own but he could see what a good thing I had going there! Thanks again you guys! :)

Becky and her team were by far the most outstanding property management company we have worked with…read moreto date in Bend. We have been renting for 2 years now. We have been in multiple locations and worked with multiple property management companies. From the tour to the application to quickly expediting a move-in date for us, they were top-notch. I really can't express enough, that as I tenant, I wish all home owners looking to rent their properties in Bend would chose this company. There are so many Property Management companies here that are completely horrible to work with, and the process is painstakingly draining to rent from them. I highly recommend you go with Preferred Residential and their exceptional staff. ( Koby is outstanding and quickly addresses any needs ) You won't be disappointed.

Carrie was an incredible partner throughout the process of selling our home. Her support began well…read morebefore we ever listed--she offered thoughtful guidance on how to prepare our home for the market and helped us make decisions that truly made a difference. Throughout the experience, Carrie was steady, responsive, and deeply committed. She went above and beyond at every step, always looking for ways to support us and ensure our home was presented in the best possible light. She did everything she could to help us find a buyer for our home. We always felt we were in capable and trustworthy hands. Carrie genuinely cares about her clients and brings both professionalism and heart to her work. I would absolutely recommend her to anyone looking for an agent who will go out of her way to do the very best for you.

Fantastic!! Carrie represented us on a purchase and we were coming from out of state so much to…read morejuggle, but she was there every step of the way guiding, explaining and facilitating our process! She took SO much time along the way to get things done for us and reassure us when necessary with her calm knowledge of the process. We highly recommend and appreciate Carrie !!

I rented a townhome from this company from August 2021 to the end of February 2022. While I love…read morethe experience of them getting me into the home, I held off on writing the review (which they asked me for immediately), I knew better. You never know how someone's going to treat you once they have your money and you're leaving. Sadly, this was one of those times. Although it wasn't an absolutely horrible experience, please know that you should document absolutely everything with pictures and screenshots. From my experience, they will uphold you to the highest standard possible, but will not do the same for themselves. Examples are, I had a screen door that needed to be fixed and was not fixed, and I was told if any damaged happened from using the screen door, that already didn't work, I would be held accountable, even though I reported it. There were some things they did right, there were some things they didn't care about at all... Such as fixing a pretty dinged up garage door, which could have thrown it off track at anytime and they would've been held me accountable. It would be totally fine if they didn't want to fix things as long as they took ownership of any further damage happening due to improperly working equipment. They are not willing to do this. The final thing that made me feel this way about this company was upon my move out... I know that by law, they have to have the home professionally cleaned and shampooed carpets, because of this I have been recommended by most rental agencies to allow them to do it. They usually have a good deal worked out and it will save you money and time. That is not the case with this company. They hired a company (who I spoke with) to clean the home at the rate of $100 an hour (2 employees at $50/hr) for five hours. A job that is, at most, $35 to $40 an hour rate. In addition there was a $250 carpet cleaning fee for a home that is only half carpeted. After speaking with both companies, I was refunded $50 from the carpet company because of carpet stretching which was not supposed to be charged me. Upon speaking with a cleaning company, they were told to go back and clean more. With the pictures that I have and Mountain View property management has it is astonishing to me it would take five hours. More or less, charging $100 an hour, which is what I make as a software engineer, to clean a home. I spoke with them in emails after this and with no remorse they just justified everything they charged. Well, I can say, they are not wrong for what they charged, I can tell you that I feel taken advantage of by the amount. It did not need to be five hours and it definitely did not need to be $100 an hour. So while I may not get any of my deposit back, just be aware that you will be held to the extreme and they will hire an expensive company to clean when you move out. Still debating if I should post all the photos and screenshots I have or if that is overboard.

I lived in one of their townhomes. From first hand experience, I would not recommend this company…read moreas a property management. Do not be fooled by the rating on Facebook. For example, there is another company in Bend, Oregon that shares similar ratings and that is Dollar Tree. You get what you pay for. With the townhome that I lived in, there were so many issues prior to move in. You may be paying cheaper rent (compared to the rest of Bend), but they do not prioritize maintenance or any sort of upkeep in between tenants. Their one and only goal is to maximize profit and pay little attention to the comfort of their tenants. If you do end up renting from this company, these are my recommendations: 1.) Document EVERYTHING in your own walk through. This saved me from being locked into a contract for a year. 2.) Lower your expectations. For MVPM. I am aware that the person in charge of your social media tends to respond positively to good ratings, and poorly to bad ratings. I will happily explain my reasoning and experience in further depth if you do respond.

What a joke. I tried to get a quote from this company but they use outdate Outlook so I tried to go…read morethrough gmail and got blocked twice. Oh well there are lots of other companies out there that want my business. I wouldn't even give them one star since I get through to them even on facebook.

I've been a loyal tenant since 2010 and have enjoyed living here. However, I have witnessed the…read moresteady DECLINE in maintenance, despite annual Rent Increases to cover "the cost of increasing maintenance costs." Christina and John Gist used to be receptive and friendly. Something changed. Now, it's become almost impossible to reach them! MULTIPLE TENANTS have complaints of unanswered emails, texts, and phone calls...myself included! Generally "we" cannot reach either of them. Don't be fooled by the "55 and OLDER" description...we're still expected to get up on ladders to change our own furnace filters, light bulbs, smoke alarm batteries, and clean out our own gutters if we want dry walkways. Also, I have witnessed at least FOUR women in their 70's and 80's, have to pack up and get out because of steady rent increases! They all emptied what was left in their savings accounts, and bought 20,000-$30,000 manufactured homes in the park behind "Jakes Diner". Apparently the "management" doesn't know what the term FIXED INCOME means! The rents as well as the increases are not done fairly. For instance, I've consistently paid MORE than other tenants who have been here as long as I have! My rent increase this year was $85, which will put me at $1340! In comparison, my neighbor who has also been here since 2010, will be paying $1300. He has a newer unit than I have, and his landscaping is kept up. It's not hard to understand, neighbors talk with each other! Since EVERYONE got hit with increases on April 1st which will take effect July 1st, it's been the talk of the complex! This past weekend I saw one of my 90 year old neighbors out trying to do some of her own yard "maintenance", so I stopped and talked. Then the neighbors next to her came out to actually help her. They all mentioned..."if we don't do it, nobody will!"