Do not order online. Buyer Beware. I ordered online, paid. A few weeks later when I called to inquire about my online order they could not find it at first. Then, when I called a second time they claimed the hat was delayed. A week later they still had not shipped the hat and did not know when it would ship. They seemed baffled that I wanted my money back. I had to dispute the charge to secure a refund. I consider their inept handling of my online order, and the trouble I went through to get my money back a clear indication that they are not ethical, nor an entity that a prudent person would do business with. read more

I do NOT recommend Bencraft Hatters! I had a terrible experience with a hat purchase in December 2022. I ordered a brand new Stetson Saxon in Graphite, but they sent me an old stock in Charcoal instead. The hat also did not come with a Stetson hat box but in a Bencraft hat box. When asked, Bencraft insisted that the colors are similar (they are not), and that their box is better than Stetson's because Bencraft's has a handle (I prefer Stetson's box which has on its side a paper label with hat info). I called the store several times to ask for a replacement, but nothing has been done. They also did not return calls/texts despite their promises to do so. Many calls were also not answered and went straight to voicemail. Needless to say, I am extremely disappointed in Bencraft Hatters for their lack of intent to make things right and I will be buying my hats elsewhere from now on. read more

Bencraft Hatters - I ordered a Graphite hat but . . . - Hats Near Me - Brooklyn, New York

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solid place, owner is really nice. he's a good salesman and knows his stuff. other guys at the shop are very nice but not great help, they have quality hats and you can trust his opinion. I walked out with a really nice Guerra and on another occasion a Borsalino. easy to get there by train, about 1 min from the subway station. probably the last old time hat shop left in NYC. worth it. Sundays are nice days to shop, the owner is always there, I got Borsalinos there for $350 that cost $500-600 elsewhere. theyre the only guys who still steam up your hat for free,too. Overall a pretty good experience read more

Great selection. Bought online and the hat was shipped right away. Very well packed to prevent any damage. I will shop there again in the future. read more

Steve was very helpful in finding and sending the hats I was looking for old vintage style borsalino hats

Was charged and ordered never shipped. There was no response to emails. No response to phone calls. Had to file a credit card dispute to get a refund. read more

These guys are crooks. I ordered and paid for a Dobbs El Dorado hat on their website. They never shipped it because THEY NEVER HAD THE HAT. They tried to get me to accept a cheap imitation as a substitute and I declined. I requested a refund and they acknowledged they would send me one. Every time I call "the person who handles them isn't in." Do not do business with these cheaters!!! read more

I needed a nice looking hat for work and because of the stellar reviews on yelp I checked this place out. Plus it just happened to be on my way home to Williamsburg; right off the J & M. Great, non-pushy/salesmen who are just there to see to your needs. Told him I needed a nice, cheap black hat and with no B.S. I was trying on my new hat...it was a slight too big so they added some material to the headband and presto - snug as a glove. My hat guy didn't even speak much English and I was still blown away by the professionalism & directness. $35 +tax. Clutch. Gratsi Bencraft Hatters. read more

Bencraft Hatters - I was just looking for something to keep my hair back for work but I digg it! - Hats Near Me - Brooklyn, New York

Stores like this are hard to come by, and I hope it's here hundreds of years from now! This store has the best selection in the country, along with the Village Hat Shoppe, but its clear across the country on the west coast! Being a long time collector and serious hat enthusiast, I have sough hat shops all over the country and even in Europe. Bencraft is by far my most favorite hat shoppe in the world! Although such businesses tend to have internet sites for online purchases, there's just no substitute for a in-person store visitation to find both the right size and the right look. Unless hats come in the number-size system -- which some simply don't anymore, I happen to have a head that commonly borders on L/XL and unless I try a L and a XL in person, I can easily get the wrong size that not only doesn't fit right but may not be proportional with respect to my features. The in-store customer service at Bencraft is bar none! And they have consistently been patient with my personal need to try on both a L and an XL. Moreover, If you treat these guys with the respect they deserve, you'll get the royal treatment! They have always been helpful whenever I have had a problem...especially with exchanges, which I've had to do on several occasions. read more

Wonderful selection of men's style hats from stiff formal ones with brims to softer caps. The guy who helped us looked in the back for other sizes and went through summer stock that had been rotated out. Got a nice wool one from Ireland and another from Italy as well as some Kangols. Wish I lived closer. read more

Bencraft Hatters - My selection of hats - Hats Near Me - Brooklyn, New York

What a wonderful experience at Bencraft hatters , Morris was so helpful and easy to deal with. we got 2 hats for my son in 10 minutes, Iam happy that we came here all the way from monsey and it was well worth it. my son is happy with his first new Lagomarsino hat it's durable and super affordable. thank Morris :) read more

I have purchased two Borsalino Alessandria's from Bencraft, steel gray, and taupe. Never have I been more satisfied; the quality is superb, lightweight, and complimentary for all occasions. In my estimation, Borsalino is the BMW of fedoras. read more

This is the place to go when you want to buy a hat that will impress everybody! As I am a connoisseur of haberdashery, I frequent this place often. Started over 80 years ago, way before the hipster crowd gentrified this neighborhood, you can expect quality, and service from the staff. Selling hats for all seasons, occasions, and religions, whether you want a casual fedora or a formal Borsalino, Bencraft Hatters is where you will find it. Speak with Chris, as he is very knowledgeable and friendly and will help you find a hat that fits you well, not only in size but personality. He has personally assisted me in amassing my hat collection of over 20 hats and I will continue to shop there, insofar as I have enough room to house all of the hats! read more

I only had a quick minute before they closed, so I can only provide so much information. You'll understand, but I will be back to make purchase(s). If you're reading this, I am sure you don't have time for a lengthy review anyway because either a) you've already got your mad-hat and are plotting Earthly conquest or b) you are looking for a mad-hat for said-conquest and have little time to piddle around on Yelp. The selection here is grand in this un-assuming location. The staff here is really friendly and eager to please. Store isn't too cramped and is kept up nicely. The staff will really help you with whatever you need. Whether you're looking for a cool Cuban fedora to swoon the ladies with, a tophat to pull your NYC mice out of, or a wide-brim fedora to timewarp and confuse seniors into thinking they walked into a Humphrey Bogart movie this is your kind of place, "ya-shee"? Dust off your wingtips and swing by here (hat-tip to swing dancing with one of these bad-boys) and rock a killer classic fedora my friend. You deserve it. read more

They may provide better service when you visit the store(s) but DO NOT ORDER FROM THE WEB. I ordered a hat from them, but when it arrived it was too big (this despite my basing my choice on their size guide). I sent it back and requested an exhange for the same hat in the next smaller size. Someone called back and said they didn't have that hat in the next smaller size and wanted me to accept a different hat, which I refused and asked for a refund. Two phones and a month later I am still waiting for the refund. I have turned the issue over to my credit card dispute/claims process. Oh, and the kicker is that when I called the second time I was given the name of the first fellow that said he was going to process the refund, but when I called that number (about two weeks later) still wondering where was my refund, I got a message notifying me that the number was no longer in service. read more

I've walked past this store a number of times and always felt intimidated going in - well my friend wanted to go in and check out hats today and now I know I shouldn't have been so intimidated. The owner and employees of this store were very helpful and polite to us even though it looked like we weren't going to buy anything (i.e. we looked too young for the average clientele there) but I found a hat and discovered it was also 50% of! The owner even cleaned my friend's hat for free. Note: they're closed on Saturdays but are open on Sundays. It's a really tiny shop but how big do you need a hat shop to be? If you're looking for a nice hat definitely check this place out instead of going anywhere near Bedford since this place has been here for over a half century. read more

Went in wanting a specific hat that they no longer stocked. Salesman was helpful and brought out a half dozen similar styles. I ended up finding something pretty sweet...I actually like the hat I bought better than the one I wanted. The place is pretty narrow and tight, if you don't see what you are looking for just ask, they have hats everywhere. read more

This establishment epitomizes the old-school. The customer service is great and the quality and selection of the product is unmatched in my experience. They have also managed to establish their online presence while maintaining their traditional roots. I have developed a mild addiction to the hats of an era that has passed. I must say, whether or not my contemporaries agree, that a nice hat is a great accent to a formal or casual outfit. I own five hats from this store and have no intention of adding to my collection through any other source. I almost hesitate to call added attention to this hidden gem. If you are interested in adding hats to your repertoire and don't want the cheap stuff sold in the chain stores these days, come to Bencraft Hatters. read more

Awesome store. Great management and very friendly! High quality hats. More hats you can dream of. So happy this store is in this neighborhood now! LITERALLY THE BEST HATS. Some of brands include borsalino, stetson, kangol , bailey, biltmore, fedoras, cowboy hats, newsboy, caps, umbrellas, ivy caps, wigens, and stefeno. read more

Bencraft Hatters - Storefront! - Hats Near Me - Brooklyn, New York

THE WORST! I called and described the hat I was looking for AND the size, a black derby by Cappa size XL. He said they have it. I asked him to put the hat away for me and I'll be in to purchase it. He agreed. (Zed) the man I spoke to on the phone said he would hold it for me. I was very happy! Now I live in Manhattan, this store was WAY OUT in Brooklyn. I get to the store (from the way he looked at me you would have thought I was gonna ROB the place) I asked if Zed was in and it was Zed that was giving that look. He said,"What YOU'RE looking for is The Duke" I said No I'm here for the Derby by Cappa XL?! He looks at me and says THEY DONT HAVE THAT HAT IN MY SIZE! BAD BUSINESS!! I will Spread the word about how deceiving ZED is! I was very upset, I had a performance the very next day. I told him THAT on the phone and he (Zed) assured me he had the hat in BLACK! He's a liar!!! The people at this store are outright LIARS!! read more

This is the place to buy a quality hat, not a cheap tribley , but a real fur fedora that will last your lifetime such as a Borsalini, don't buy off the website go there you will need an hour or call on the phone and you will be taken care of by someone that really knows. "buy on price pay twice" read more

Horrible customer service! I ordered and paid for a hat which I found out was out of stock and would not be available in the future. No refund was offered. I contacted the company three times and no refund. PayPal intervened and obtained the refund after 6 weeks. I would definitely not recommend them to anybody! read more

5 stars all day for Bencraft Hatters. Wonderful new location, been in business strong for the last 68 years, speedy service and excellent prices. This store is phenomenally better than their old Borough Park location. Big glass windows letting in plenty of sunlight and a nice appeasing hardwood flooring. Clean too. Huge selection of Borsalino hats, Stetsons, they also offer cleaning services and lots of accessories. Ask for Boris for a custom fitting, he will hook you up. read more

If you are looking for a hat in the city, this is the spot to go to. I usually hate going into small shops because I tend to be followed constantly by a salesperson even after saying I don't need help, like I'm going to steal something. This place has genuinely good customer service like a mom n pop shop out in the suburbs. I went in looking for flat cap and was given at least ten different hats to try on. I was never pressured to buy anything and was given advice on what looked good and what didn't. The prices range from $25 to a couple hundo per hat, but nothing is overpriced and everything is quality here. Top notch baby, never coming less... read more

They might be the greatest hat store in the universe , but why do they bother to have a telephone number on their website? There prices do seem lower than the other similar stores; I will make an effort to pay them a visit in person soon. read more

I've been charged for a hat I never ordered. I have tried 4 different phone numbers and all just ring and ring with no answer or message. I want to know how they got my card info and what the order actually was but can not reach anyone for days! Anyone have a good number for this company? read more

Awesome hat store, they carry everything from cheapo Indiana Jones brand hats to the top of the line panamas and Stetsons, all with an ever-patient team making sure you have tried on all possible options. Fantastic shopping experience. read more

I was a fan of this place when it was in Williamsburg Brooklyn and still a fan today on avenue M. I stopped by the new place to get some old wool fedoras straightened out and pressed that I bought from them in the past. The place seemed more exclusive than ever, at the same time, still keeping that feel good Brooklynite customer service. Such a cool shop and cool people behind the counter. Well now my old hats look new again! Can't wait to go back and add to my arsenal. Good going guys! read more

I bought my hat from Bencraft online, and the price was great, the hat arrived fairly quickly (not Bencraft's fault, the supplier was slow!), right size & color. I would love to visit the store, it sounds great. read more

Very good place to keep in mind if you're a hat-connoisseur! It's right off the J train in Williamsburg so it was really easy for me to get there. I was immediately greeted, but not in a salesman- like manner. The place is overflowing with hats so I let the salesperson know what I was looking for, and he found it. The prices were great, and by great I mean average not overpriced at all! I'll definitely recommend it to others because the selection, and customer service was great! read more

i was a buying a hat that i never wore before, and asked if i could take it home to show my family and if it was no good to bring it back. i was answered with a "sure no problem". coming back to return the hat i was told that there is no money back, only exchange or credit. when i told the owner he was the one who told me i can bring it back and didnt mention anything about only credit, his response was "common sense is to read the reciept". i told him he mislead me and that before rosh hashona how could he do such a thing. his response "i can live with that". there are other stores to buy hats with great service and better pricing. read more

Love this place, have bought a couple of hats here.

Friendly place with great attention. And a wide selection of quality hats at a reasonable price.

Purchased a few hats from this establishment and I loook forward to purchasing many more, The previous reviews are on point, best customer service, top quality items ranging from $30 to $800. This place is a diamond in the rough. read more

Hey I remember hat stores in Manhattan well the era has changed they're all gone the place where you can reminiscence that era is right here. The service is great can really enjoy a good firing hat the old hat way jump on read more

Good service and selection. The salesman Robert really knows hats, what styles fit your face and how to steam them so they look great. They sells tons of Borsalinos so their prices are great compared to other stores in NYC. If they're crowded come back another time. It's better when you can have more one on one attention with the salesman so they can bring you out other styles to try. Stores like this are dinosaurs so you should support them when they're this great! read more

I lived in that area for over 15 years and always went over the bridge to get my hats. Most of the hat stores are closed now around Delancey Street so now I buy my hats here at Bencraft Hatters, they have everything you need! read more

In true Bencraft tradition, the customer service was over the top. Incredibly patient, attentive, offering multiple alternatives. They have a large selection of hats from various manufacturers. This is my first time at this location and I would definitely recommend it. read more

HORRIBLE CUSTOMER SERVICE! I purchased hats online at the end of December for a gift. Unfortunately, they didn't fit, but the order didn't have a return/exchange form, so I just sent them back within the 30 day window. I talked to Robert and Morris and told them I wanted a refund and said I would receive it within 2 days. Never happened. Every time I called (6 different occasions) their were excuses as what is taking so long were becoming redundant.This wasn't satisfactory to me, so I asked to speak to their boss/manager/owner, but was given lame excuses as to why I couldn't (and of course said my refund was on its way) Finally, I had enough and asked my credit card company to refund my money (which they did), filed a complaint with the BBB, and now this review. Perhaps they will listen now.? read more

Traditional Hat store that looks like it has not changed since the 1960's. Excellent selection, staff is great and store is a lot of fun. I have been a customer for years and it is the only place I buy hats. Excellent prices on moderate and high end hats. Carries Stetson, Biltmore and Borsalino plus many others. Cannot recommend high enough. read more