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    Benchmark Service Company

    3.0 (4 reviews)
    Closed Closed

    Services - Benchmark Service Company

    Bathtub installation

    Bathtub repair

    Drain installation

    25 More Services

    Drain repair

    Electric inspection

    Faucet installation

    Faucet repair

    Garbage disposal repair

    Gas line installation

    Gas line repair

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Sewer installation

    Sewer repair

    Shower installation

    Shower repair

    Sink installation

    Sink repair

    Toilet installation

    Toilet repair

    Water heater installation

    Water heater repair

    Water pipe installation

    Water pipe repair

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    Thompson Plumbing & Pump Service - untitled

    Thompson Plumbing & Pump Service

    (11 reviews)

    I can't say enough good things about them. Friendly, professional and very timely. The first time…read morethey came out and assessed the problem they knew they had to come back. I thought we'd have to wait...they came back the very next day and went above and beyond fixing our issues with old plumbing and a leak with our toilet. Just because I can compare...our contractor had a plumber do our work with a new water heater and the amount he charged was astronomical and he charged every time he came back because he not only took his sweet time coming back he charged a service fee which these guys did not. I felt for the amount of time and work these 2 guys put in it was by far a fair price! I HIGHLY recommend. Especially how courteous they were wearing foot covers and just very nice compared to our overly expensive rude plumber our contractor hired for us.

    Highly recommend using Thompson. Their phone operator Jessica was very understanding and they were…read moreable to get into my house to fix a major gas hot water heater problem within a day. Their price was reasonable and fair. Scott and Jake did the work at my house and went above and beyond. I had 3 got water heaters in my basement. The old broken one, a new but incorrect one and the one they installed. They took with them the old broken one and helped me move the new but incorrect one into the garage. This is a local company you can trust to take their time and do good work. I have attacked pictures of their work.

    Option One Plumbing - Charlotte - Option One Plumbing can help with maintenance & emergency plumbing, from the simplest to the most difficult jobs. Give us a call!

    Option One Plumbing - Charlotte

    (54 reviews)

    Uptown

    Had a handyman do some work on our pipes/disposal-he did not solve our problem. Wife then reached…read moreout to Option One, they came the same day. Plumber was friendly and I felt like he knew what he was doing. He quoted me, fixed the problem, charged me the quoted price. Told me some helpful things. Should have just called a plumber in the first place. He asked if I had any other issues he could look at, and provided me a quote on another project I'd been thinking about.

    I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

    Roto-Rooter Plumbing & Water Cleanup

    Roto-Rooter Plumbing & Water Cleanup

    (9 reviews)

    I called because I had very little water pressure to half of my home. It is an older home, and I…read morewas by myself when three of their service members came over. They spent a total of three minutes in my basement and informed me that my entire home needed to be re piped, that I needed a new water heater AND possibly a new well. I cried. We just purchased our home, it was over whelming and they kept trying to sales pitch me into financing 22k. After they left I called another plumbing company that was highly recommended. They informed me that I just needed my filters changed and a new valve on my water heater. They repaired it, my water is perfect. I do not recommend this company. It felt so awful to experience that. Go with the local guys and not the corporate chains is the moral of my story.

    Would not recommend if you need a actual plumber to find a leak and repair it!…read moreThis place is a joke. After a hour the guy puts plumber putty on bathtub drain and try's to tell me he fixed the problem without even getting into the backside wall where the drain pipe has been leaking on my concrete slab under the tub. I showed him my baseboards on the opposite side wall of the bathroom , which clearly shows water damage and water marks. And took him outside where the foundation at the bathroom has mildew or water marks on it. Like the water had been draining out the side of the house some how. Then he proceeded to tell me to spray mildew cleaner on it and give it a "month" to see if it was still leaking!! What in the world! I ended up telling him to leave after wasting over a hour of my time. And I could tell how stupid he was from the comments he made. I would NEVER RECOMMEND this COMPANY TO ANYONE! Stay Far Away from them! Unless you want to just throw your money away.

    Benchmark Service Company - hvac - Updated May 2026

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