I live in California and a good friend recently died while living at Wellington and I belattedly…read morelearned that I was the executor of the will. They way I learned is that "Betsy" a Wellington manager went into the apartment and dug through piles of junk and papers to find the important legal documents. And that was just the beginning of her efforts which included moving, cleaning and contacting people. Who does that, based on loyalty and a dedication to the care-taking profession. I am so appreciative of the efforts of the Wellington team AFTER their tenant was gone. I know that nobody picks a retirement home based on what happens after death, but they should because that period is very stressful and time critical. As a surviving party, the support of Betsy and her staff was priceless and deserves my highest praise.

I would not recommend this facility for several reasons, one of which is based on the inability to…read morecommunicate information in a timely manner, regarding the wellbeing of family members entrusted to the care of this facility. Our family member was a resident in the memory care unit of the Wellington for a brief period of time, approximately two months, and we can only share our experiences during this time, and it may be different for other residents and their family members. Our family member had one private aide upon entering this facility, which we had to increase to three private aides to ensure their safety, proper care and assistance with daily tasks. Our family member endured repeated falls while under the care of this facility, several of which required further care and assessment at a local hospital/E.R. The initial tour presented as a positive, thriving, fulfilling environment that would promote care and comfort for residents experiencing this debilitating illness, which was not our family's shared experience. We did not witness shared programming or exercise activities in any of the community areas with residents, to promote wellness of mind or body. When our family made inquiries, requested clarification on specific situations, or requested meetings, there was consistent delayed responses that our inquiries had been forwarded to the appropriate staff, which only added to the lapse in time while waiting for responses. Each situation that came up, when inquiries were made by family members, they were responded to by either tasking us with further steps that we needed to take or accusations, but no accountability or action from the facility or offer of support for families. We understand that this disease/illness can present such varied needs, as it is as different as each individual afflicted, it is an unpredictable illness, but when your family member is having falls almost daily/weekly, or that they are consistently left in wet clothing or wet bedding, you do have questions/concerns or inquiries. We understood the needs of our family member who was a resident at this facility, which is why we also hired private aides, and did not task the facility with the full responsibility of our family member's needs, care. Again, each situation is different, needs are different, and this was our experience during this brief stay, which may not be shared by current residents and their family members. Our family member did not have a positive experience, we did not have a positive experience, while entrusting our family member to the care of the Wellington and their staff, and we feel they failed at their tasks that were presented at the onset of our initial inquiries regarding residency. We had the same expectations of this facility and staff that we demanded from ourselves, and we feel that this facility did not live up to the task, bordering on neglect. Staff was not properly trained in daily care, hygiene or cleanliness of resident and their living space. Many times our family members were tasked with the cleaning of this shared room. Staff was not properly trained in how to communicate detailed information regarding residents, how a residents overnight went, how their meals were received, did they eat, or how to communicate with the residents who were at different stages of Dementia. We received several reports of residents who were "yelled" at, not treated well, with dignity and respect that they so richly deserve. It is extremely scary to think that our elderly are treated in such a manner by others who are supposedly trained in this field, lacking compassion, respect and the elderly are completely shrugged off and set aside, sometimes pumped with a sedative recommended by staff, to keep them from displaying their own unique personality. It's sad to think that this is the way of the future regarding eldercare.

Excellent organization, staff, and environment. All levels of care served. Highly recommended.read more

After due diligence, I will be moving my 87 yr old mom into Reeds Landing soon. Everyone, I mean…read moreeveryone!, I am running across who I tell that we have chosen them, doctor, moving company, other assisted living marketing directors (2!), all highly recommend this place! You know when you take a tour of someplace with the marketing director and the staff are "polite" to that person? Like this is the first time they ever spoke to them? Well my tour of Reeds Landing was genuinely nice - like the staff friends! My mom will benefit from a GP doctor having an office and staff on-site. So far, so good. I will update my review after moving in and checking it out.

They treat their employees and residents like garbage. They pay them starvation wages and are…read moreconstantly under staffed

Keystone Commons is a wonderful facility for the elderly. My mom did not want to go into an…read moreassisted living center, however, she needed more care than the family could provide. We moved her there three years ago when she was 89. It changed her entire outlook on life and put a smile back on her face. She has loved every minute of it. The staff is friendly and caring, the food is great, the facility is clean and environs lovely. My mom loves it there. We are so very grateful. I could not recommend it higher.

My father lived at the Reserve for 3 days. 3 Days!!! On the third day he went to the emergency…read moreroom. The next day he had a heart attack and died. The Reserve was paid 4,500 when he moved in. They now want to collect another 9 thousand dollars from his corpse. No meals. No care. No use of utilities. 9 thousand dollars from a deadman's body. This company is a committee of vultures picking at the carrion of a dead veteran. Go somewhere else!!!

Our parents have been in Memory Care at The Reserve for almost 2 years. During that time they…read morehave received kindness and attentiveness from all levels of staff. From the administration to nurses, CNA's, dining staff and cleaning staff! Their room is bright and spacious and kept clean! Medical attention is quick when needed. We get calls if there are ever concerns and updates if one of them has any issue. The daily activities are perfect for their mental level. I was visiting one day when Our Dad got up from his dining table after lunch - grabbed his walker -and said: 'I have to go join the circle in the community room now. They always have something fun to do!" Even with his dementia he knew it was a good thing!! (This actually surprised me as he was never super enthusiastic about anything when he and my Mom lived alone at home). There is always an activity they can take part in. The feel of The Reserve is quite posh compared to other facilities I checked in the area. It's very pleasant to visit. My sisters and I really recommend The Reserve to anyone looking to Place their Parent or Parents in a safe, comfortable, clean facility. We feel confident in all aspects of the Reserve. We hope my parents will enjoy many more years here!