42yr old Female - I had hip surgery to have my labrum repaired on May 20, 2024. I picked Benchmark Therapy ahead of time after calling around to several physical therapists. Once I had my surgery, I was not able to see the same therapist, due to an illness and then a vacation. I had widely varied activities with each therapist. Later, I began to get frustrated because I was having to pay out-of-pocket $110 per visit twice a week (no insurance) and be ignored for most of the time because each therapist is split between two patients. When I finally hit week four on Monday, June 17th, my protocol was supposed to change. My therapist never consulted the new protocol. I believe it's because she went from seeing two patients and without a break seeing two more patients. She assured me I had no more restrictions. This is when I finally realized what the problem was, she did not have time to record or consult any notes. When I got home and asked my surgeon to send me the protocol, I realized my therapist had me completing aggressive exercises that I was NOT cleared to do as well as forgoing exercises that I should've been doing all along. I was in a lot of pain for the next two days and couldn't even sit correctly. I am devastated at the thought that this negligence has possibly destroyed my surgical repair that has cost me more than $7,000 (my part) and equally destroyed my hopes for restoration. My trust is completely gone. I understand you have a business run and money to make, but this is people's lives and their one chance to heal. read more