Hang on kids, we're going for a ride…read more Install for new AC and furnace. Guys are super friendly, polite, and answer all of my questions. One guy shows me pictures of his dog - awesome. Later that night I notice water dripping from the humidifier down the side of my furnace. I call and the on-call guy walks me though how to stop it. The next day, a service guy comes out and tells me that the install guys forgot the condensation hose that connects the humidifier to the drain pipe. He connects a hose and tells me I'm good to go. He too shows me pictures of his dog - lovely. The next morning, the rug next to my furnace is wet - the drainage pipe is leaking. I call again and the same service guy comes out and tells me the install guys didn't glue the drainage pipe pieces together. He glues them together and I point out that it looks like it's still leaking. He tells me it's just water from when he took it apart and leaves. About half hour later I look, and sure enough there's a puddle. I call him and he says he'll turn around and come back. He does and tells me a thingamajig wasn't tightened at the bottom and NOW we're good. (Note: I had to leave work early twice for this.) A few days later the electrician and a guy doing something with the gas line come out. Again, super friendly and polite. A couple hours later I notice it's getting toasty in my house. Thermostat reads 77 and there's a yellow triangle symbol with an exclamation point, that when I click on it says, "Communication Error, " to not try and fix it myself, and to contact my dealer. So I call. Again. On-call guy walks me through a reset that doesn't work, so he comes out, only to find they didn't flip the power to my AC back on. He apologized and said their notes showed they checked everything was working before leaving, which clearly wasn't true. The final part of their installation service is called "commissioning". I have a text message stating my appointment is on Friday, May 16, between 3 and 3:30. I leave work early, arrive home at 3, and shortly after 3:30 call to get an ETA. I am told my appointment is for the following Monday at the same time. I look at my work schedule and confirm I can make it work between appointments IF he can be there right at 3. Commissioning guy is right on time, fully explained my new unit and thermostat, and made adjustments to optimize it to my home. He was very helpful and even fixed an issue I was having with my front door, which obviously, was completely unrelated to his visit. Overall, I'm satisfied.. A very annoying and inconvenient start, but they are prompt with fixing issues. I also like their service plan (free for the first year) and that it includes every 6 months maintenance and a furnace filter.

I called Getzschman yesterday for the first time after calling 15 different places who advertised…read more24 hr emergency services, but they couldn't follow through. I was having a plumbing emergency and needed help. Getzschman said they could help and sent a plumber to me right away. Dylan was a great help. He was polite, thoughtful, diligent, and focused. He had it fixed a short amount of time, and the price was reasonable too. It was just like in the old days when people took pride in their work and they treated you great too. I will call this business again when I need great service. Thank you. Joan Wegrzyn

Their tech showed up on time and was so informative and helpful. Gave us great tips to help keep…read morethe system working. Would highly recommend him and Kim in the office.

I have been using Controlled Comfort to service my furnace and heat-pump for about 27 years now. I…read morerecently had to have an entire new system installed. I was told by the salesman, Travis, that I would get a $700 Rebate from OPPD and a $212 Rebate from the local Sheet Metals Union. It has now been approximately 2 and a half months of waiting for those Rebates. After calls a month ago and today, I was told that the system that Controlled Comfort installed does not qualify for the OPPD Rebate, even though the salesman, Travis, assured me I would get that $700 rebate as part of his sells pitch. I'm still supposed to receive the $212 rebate from the Sheet Metals Union folks who don't seem to be interested in timely Rebates. Overall, I have been satisfied with my service from Controlled Comfort. I was a little reluctant to believe the salesman, Travis, when he told me about the $700 Rebate, it seemed a bit like a con sells pitch. I would suggest you request a different salesperson. One other complaint I have is they added a charge of $800 dollars to the system to install a chimney vent. I believe Travis should have included that in the original sales pitch. We have been using the previous furnace without a chimney vent. $800 seemed excessive for that chimney vent for what they installed, and it did not take that long to do that installation - I understand the City Code might have required that now in an older house, but that was another expense that Travis should have included in the original sales.

They installed a high efficiency heat pump system. They did a great job We have already seen a…read moredecrease in our electric bill. The price was between $500-700 less than the other bid for similar products.

You know what they say about Nebraska, if you don't like the weather come back tomorrow! Cold in…read morethe morning hot in the afternoon right now. Having trouble with my systems so I called Grunwald. Wow, Patrick was awesome. Had me running within hours. Thank you!

We are new homeowners in Omaha and didn't have a relationship with any HVAC repair service…read moreproviders. As luck would have it, we experienced a failed air conditioner on one of the hottest Fridays this summer. So, our nextdoor neighbor shared a recommendation for Fred's Heating and Air. I knew it was a long shot to expect a service call prior to the weekend, but we had no other options. Well, after talking with Amber at 7:30am on a Friday morning and listening to her very understanding and professional voice tell us that she thought she could arrange for a technician to come later in the afternoon... I knew that this was the beginning of what I call a relationship. The follow-up communication from Amber was timely and she told us to expect a technician named Shawn around noon. I've been around for a long time and this was beyond anything I had expected. We were thinking that it was going to be a long HOT weekend, as we really didn't expect to get this kind of attention, being a new customer. Shawn arrived and, after introducing himself, immediately started trouble shooting the system. In no time he indicated that he'd found several issues that had caused the AC failure, but assured us that he had the parts and could get us up and running in short order. He also provided us with information on maintenance routines that would help extend the unit's life, which I greatly appreciated. I'm writing this review while enjoying a cool house thanks to Shawn's expert service and knowledge, and I couldn't be more thankful. In today's world, you just don't expect this kind of professional service on a hot weekend, especially as a new customer. Also, Shawn was committed to REPAIRING our system... not the feared REPLACEMENT conversation that is often presented as the only alternative.

Best company in Omaha hands down! They have fair prices and great technicians to keep your up air…read morerunning!

DJ was our service technician today and he did a great job. He was on time, polite and explained…read moreeverything thoroughly.

After a week of things going wrong this was a sign things were looking up. Excellent and…read moreexpeditious service was received from Complete comfort tech DJ Rees and Michael. I've been using this company ever since I bought my home and they always provided top tier service.

Professional, quality, and service mindset. John is your guy! I can't say enough. He did some…read moreplumbing and we'll definitely have him out for some addtional work.

At first, I was skeptical to use someone new for a water heater replacement. However, after getting…read moreseveral quotes through plumbers, the price was astronomical. I decided to look around and found John; his price was fair which intrigued me. I was out of town but took a chance and sure glad I did. Not only did I save 100's of dollars but the communication was way above par as was the service. He even picked it up for me and saved me over a 100 dollars in shipping fees only. Thanks John!!

I've been with River City for 25 years +, they installed my first unit 25 years ago and now my…read moresecond! I would not go anywhere else!

Just had a new furnace put in. They were fast and went over everything with me. Competitive price…read moreand looks great!

I very happy with the technician McCarthys One Hour Heating and AC sent to my house, Boi Za Thang…read more He performed a regular HVAC maintenance checkup. He explained clearly what parts required replacement and why. He had a very pleasant and friendly disposition.

Richard came out today and did a good and thorough job cleaning and explaining what was done to…read moremaintain our air conditioner. We have had Carter out in the past as well and they always do a good job. Highly recommend.