I needed a new dentist after my dental insurance changed, and Ben Yount had good reviews, so I decided to give him a try. On the surface, everything seemed promising. His staff is excellent. The dental assistant was experienced and made me feel comfortable during imaging, and the front desk, especially Leda, was competent and thorough, making scheduling and billing questions effortless. I had two appointments: a cleaning and evaluation, followed by a crown procedure.
Unfortunately, my experience with Dr. Yount himself was extremely disappointing, and it's why I cannot recommend him. The first visit already felt off. During my cleaning and evaluation, he spent a surprising amount of time talking about his obsession with watches and how he notices people's watches. This wasn't a conversation with me, it was a conversation over me with his assistant. For a first encounter, it came across as unprofessional and dismissive.
When he did engage with me, he asked about my dental care routine and immediately pushed fluoride products, which I don't agree with. My main reason for being there was straightforward: I had a cracked tooth that needed a crown. It wasn't painful; it was just something that needed to be handled properly.
I returned for the crown procedure, and that's where things went downhill. During the work, there was constant clanking of metal tools against my teeth. Instruments were dropped, and my teeth were repeatedly bumped as tools went in and out of my mouth. It was uncomfortable and concerning. In all my years of dental care, I've never experienced anything like it.
After the procedure, Dr. Yount appeared visibly frustrated with how long it took. Some complications were never explained. When he finished, he abruptly pushed himself back, threw his hands up, and let out a grunt. It felt overly dramatic and unprofessional, especially given the outcome.
The crown he placed is so tight that I can't get dental floss through it. When I brought this up, he told me to force the floss through and pull it out rather than flossing normally. While some soreness in the treated area is expected, I'm now experiencing discomfort and tightness in other areas of my teeth as well.
I chose this office based on positive reviews and because I needed care quickly. Unfortunately, I now have to find another dentist to correct these issues. While this visit didn't involve upselling as many dentists do, he is a strong advocate of fluoride. Ultimately, the experience showed me this is not the right dentist for me. First impressions matter, and this one was hard to overlook. read more