We pay top dollar for their products an they unravel at the seams. Thinking they might honor their products, I called the customer service gal and told her about it. She laughed. They fooled me once, but never again. read more

We have been an institutional client for decades, buying our custom club ties from them. But after our usual contact there sadly passed away, they seemed to decide to just not do custom work any more. Numerous messages over many months have not been returned. When I called the main number I was told that they were very busy and to call back months later. When I do, no answer and no return phone call. They are basically ghosting their long time clients. Institutional clients should beware of this company now. So sad because they used to be great. read more

Great catalogue and product offerings. Excellent quality and service always. Have been a past client for many years. Love their spectacle selection l, cuff links and shirts especially read more

Beautiful, very expensive clothing, carefully chosen, with great catalogues. Such a store should have a service department to match. It does not. I was a long time customer and have found lack of answers to emails and dismissive responses when I finally reached a manager. read more

Returned an item 6 weeks ago. The item was shipped three months after the order was placed and did not fit properly. Customer service has not returned my phone call or emails. Unacceptable way to treat a customer. One star maybe overly generous. read more

I buy clothing from Ben Silver, it is always stylish and excellent quality! People admire my ties and jackets wherever I go!

I ordered a pair of frames from Ben Silver collection, I was told they were on back order and would have to wait until others arrived from Europe. Fine, I would wait! Days later I received a call from the sales person "just heard from the warehouse a pair had just come in". Weather the frames came in damaged I don't know, I purchased the frames for my next pair how long that would be I did not know. So time passed, time to get new glasses went to the Optometrist got new lenses had them fitted the optometrist explained that the temples on the frames could not be tightened the screw could not be tightened. As a result the frames would constantly slip from the face, not a proper way to wear corrective lenses. I called Ben Silver many times and was told they would see what they could do, since these are my only pair of glasses I could not send them back to investigate.to make a long story short, spoke to the owner .... no go won't replace. She said we are a small company we can't do anything for you. A small company yes, only made 6 million last year. They could not afford to replace a pair of $350 pair of frames retail not the true cost. Thanks for listening, A true Charleston business should not treat customers this way. read more

I have had two very negative financial experiences at this store. the clothing choices are excellent but the experience leaves a bitter taste. I bought a sports coat in the wrong size. returned it without their crediting me. ordered the correct size and billed again. now charged twice. very difficult to reach them to resolve this. read more

They Curate a Great Collection - Excellent Customer Service Ben Silver does a great job with curating a excellent collection. I think that their collections have gotten better in recent years. Lots of great cashmere sweaters and sports coats. The cashmere knit blazer is amazing and very reasonably priced compared to others. Also the shirt fabrics are outstanding. The whole point of excellent stores is that they select the best fabrics and clothes. Ben Silver does that. The service in the store is top notch. They will remember you from prior visits. And there is no pressure to buy. They will pull out item after item for you to try on. If they do not have your size available they often have extra fabric at the manufacturer and can order your size. Prices have increased everywhere and I do not find that Ben Silver's have more than others. Plus Ben Silver's clothes are not made in China like some other stores. Finally, I have ordered things that were backordered in the past and they always arrived before the date promised. read more

Great clothing selections. Semi-retired and a tourist, I purchased a very nice golf shirt. Past purchases impressed clients. Some friends became new customers. read more

I have been a long-time customer of Ben Silver with somewhat inconsistent results. I have purchased two pairs of their La Font Pantheon eyeglasses and need new temple pieces. I believe this frame is sold exclusively by Ben Silver, and I contacted them about replacement parts. They have not bothered to respond to me, and I see that others have had similar experiences. This is very sloppy and arrogant. Other areas also show low customer service, such as cuffing and finishing trousers. I will no longer shop at this expensive and low-service retailer. Try O'Connell's for better quality, superior selection, and much, much better service. read more

This is a fabulous store that has been fabulous for decades - they offer the most amazing collection of classic, traditional garments and accessories - you will enjoy their catalog - all good! read more

Amazing collection of beautifully crafted, tailored, men's clothing and accessories. Phenomenal tie, cufflink, and shoe collections. Many are only available at The Ben Silver Collection. read more

The finest traditional men's clothing at reasonable prices. Look you best with clothing from Ben Silver.

Over priced merchandise. Suit fabrics are good but tailoring well below average. Still needs additional tailoring when you receive it. A white shirt for over $200? outrageous! Go to Brooks Brothers where you can get 3 better shirts for the same price. You need more money than sense to buy here. dbs read more

Have been a long time customer of Ben Silver, and about a year ago purchased some very expensive pajamas, one was $450. Recently I noticed tears in the material, and returned them to the company for their examination. They were returned to me with a shocking note from Robert Prenner, attacking me for my audacity to return an intimate garment with tears in the crotch. His staff, "was emotionally DISTURBED to be asked to review your nightwear." recommending I toss them in the garbage. He went to judge my social mores as being unacceptable since there were stains noted, something which I question. Finally I was told told to take my business elsewhere. This business has no idea how to handle a complaint. To attack a long term customer in such a shocking and unprofessional matter is the epitome of disgraceful. read more

The Ben Silver Collection on King Street in Charleston is a great place to find upscale clothing for business and living. There is a tremendous choice of different styles for just about any need that you may have to be outfitted for. The staff here is extremely helpful and knowledgeable and can answer just about any question you have and can assist you with getting you the perfect piece of clothing or accessory that will work out perfect for you. This is one of my favorite places to shop for clothing in Charleston and I have the confidence and know that everything in here will look good and stylish. It is good to have a good and consistent place to shop that you can turn to when you need it the most. read more

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As a long-time customer, it pains me to write this. Today, while on summer vacation in Charleston, I walked down King Street to visit the store. I was rudely greeted by a sign on the door that said "retail store open by appointment only". I was set to drop a few bucks on a pair of canvas bluchers that I've eyed for years, a linen sport coat and a classic navy blazer for my daughter's boyfriend (Lord knows what else I may have stuck on the counter). How can a mens' store that sells their goods at full retail (because they ostensibly provide excellent customer service) justify this. I guess business is so good that they can do without my business. Cancel my catalogs, bye. Bob Prenner, are you listening? read more

Says online items normally ship within 2 to 3 says. I ordered 3 pairs of socks And a pair on slippers on 10/29/20. On 12/22 I received 2 pairs of socks. On 1/20/21 I received the slippers which don't fit. I returned slippers on that day and wrote an email expressing disappointment. Response to the email was criticism because I followed the return directions which came with the Slippers andI was chided for the text of my email expressing disappointment And to punish me, they canceled the order for the remaining pair of socks. Net result, I paid $43.90 for shipping for 2 pairs of socks and the associated cumbersome (compared to almost any other return experience I've had) return policy. I'm a senior and this was one of the most disappointing experiences I have had with a merchant. read more

Superior customer service keeps me coming back to this store. They usually ship same day so my order is delivered in one to two days. The order is always correct and I never give a second thought to the quality. Quality of workmanship here is always top notch. It's a pleasure to do business with these friendly knowledgeable folks. Thanks! read more

FollowUp -- Ben Silver's (B.S.) founder's son-in-law (s-i-l) is poised to recklessly fire customers regardless of his individual staff member's less than stellar judgement. Case in point... Since B.S. has a monopoly on a particular style of eye glass frame brand and being unable to order from the manufacturer, I reluctantly phoned the store for a replacement temple, gladly willing to pay upfront. Unbelievably, a young woman was repeatedly resistant and uncooperative, resorting to admonishing "order them at your own risk". "What risk?", I asked, baffled by the association of a simple merchandise component with peril! Needless to say, after a subsequent conversation with the s-i-l, who unwaveringly sided with his clerk, chastised me, exclaimed he doesn't care about reputation and reviews, and summarily banned me. (At least one other reviewer expounded on being banned for a justifiable return.) Greater than a year later, I'm delighted to report that the replacement eyeglass temple frame is durable , viable, and remains functional. As Oliver Twist so aptly put it ", Please sir, I want some more!" lol. read more

Ben Silver is a fraud. Their products look good, but do not wear well. Size and manufacturer is inconsistent and quality is poor. I have bought many shirts and they all worn out, or ripped in a few years. Prices are outrageous for the quality of the products. Leather glass cases purchased from Osgoode Markley for $25. ben Silver sells for $145 for example. Brooks Brothers and Paul Stuart are to be avoided. Recommend J Press for quality products and service. read more

Ordered a sweater in early January and still have not received it, so I cancelled. I understand supply chain issues, but their unwillingness to communicate with customers is inexcusable! read more

Ben Silver Collection I can't agree more with the other bad reviews (e.g., Greg P.). They are correct. I made a mistake last year of ordering from Ben Silver when their catalog hit my mailbox. I so regret that somehow they found me. Unfortunately, I am now "stuck" with some of my purchases and trying to make the best of them. In my opinion, their quality and customer service is "subpar." There are so many better options available. No need to shop here. My opinion. I wish I had done more research online before I ordered from BS. read more

What GREAT customer service!!! I ordered two pair of socks for this weekend and got concerned when I hadn't received them by Friday AM. I called with my concern and was told that they had been delivered on Wednesday afternoon...I let them know I hadn't seen them and that someone must have taken them off my porch- aaaargh! To my surprise, they offered to send them out again, Over Nite, at no charge... Needless to say you now have a customer for life!!! Greg Joselove read more

Ordered two sweaters from the catalogue. One was out of stock and due in next week.The first one came in two days followed by the second one a week later. Couldn't ask for better service read more

I'm not entirely sure where the bad reviews are coming from because I have never had a bad experience here. The staff has always been very helpful and polite to me and assists in finding anything I ask for. I didn't give 5 stars because the selection is a little sparse (not to mention expensive) and specific to a middle-aged demographic. Great place to grab your dad some Christmas presents and a really good selection of cuff links. read more

I am in the middle of an order for a cap. I've been a Ben Silver customer for three decades at least. Most of my purchases were from a while back when their prices were more reasonable. I have a pair of their cuff links and a bunch of ties, all British repp (regimental stripe). My order was finally listed as back-ordered and still is. My emails to their customer services elicited that it would soon be shipped and then that it had been shipped. Another email said that I should get the cap by the end of this last week (I did not). And the order is still listed as back-ordered and not shipped. I'd sure like to get the cap before spring. I will say that their quality is superb. I have not had such problems with shipping and customer service before and am disappointed. read more

I bought ties, Old School, University, and regimental ties from them for years. A period went by and I did not buy one but recently bought to replace some lost and worn out. THE DECLINE IN QUALITY WAS STARTLING. LIGHTER AND LESSER SILK to the hand, nowhere close to the old ones I still have and not worth anywhere near this price. After buying over twenty ties, I will never buy another one. I sent a complaint to the company and they failed to respond. Deeply disappointed. No, make that damn mad. read more

The negative reviews of your poor reputation of standing behind products is out there. Sizing and quality of shoes, shirts and ties. Wake up Ben Silver!! Now you Black ball customers. Is that legal?? Your customer service on returns is out there. Good luck Very seldom in this day and age are businesses bold enough not to respond to at least explore why a customer is dissatisfied. I asked for a response and have received nothing. I guess I will keep writing reviews. I hope the $500 Ben Silver save by not addressing me is worth the negative press. Wake up to the era you are in Ben Silver!!!! read more

This is the place from OUTER BANKS. Good store with great clothing and kind staff. Going to be coming back.

Some complain of the pricing of Ben Silver. If you want quality, Ben Silver should be your first choice. You get what you pay for! Everything our organization (AVVBA.ORG) has ever ordered has be 'perfect' in every way. If quality isn't an issue with you, shop elsewhere. We love this place! read more

Ordered Camel Shawl Collar Sweater early in the season. Not only did it not ever arrive, I never heard from them. Their reputation for terrible customer service is well deserved. I get the distinct impression they couldn't care less about customers. read more

I bought a Red Glass Case on Line. When I received it, it looked Pink. When I called Customer Service, no one apologized. The Customer Service Manager said that I could return it, but did not offer to supply a Postage Paid Shipping Label, even when the mistake was not mine. He appeared to be very unhappy about providing one. After the Case was received, it took a very long time for my Account to be Credited and I had to call several times. Then, I received a Letter from the Customer Service Manager stating that the company would no longer sell to me. I know this was because he was unhappy about providing the Label. I called the President, left a message about this and asked him to call me. He never did. No Retail Experience compares to this. This company sells outdated, grossly overpriced clothing and has the most antiquated Customer Service with Representatives that just don't care about the Customer. Can't imagine that I every bought anything from them. read more

I love the selection of silk regimental striped ties. However, every single (over-priced) tie I've purchased from Ben Silver has either come unraveled in the hems or fallen apart from the back side - and, I mean every single one. So naturally, I've stopped buying Ben Silver ties regardless of having the very best selection for regimental stripes. But, they're just not worth the $$$$. D2 read more

One of my Ben Silver blazers lost a button. I emailed asking if they had a replacement. They in fact did AND SENT A FULL SET AT NO CHARGE AND NO CHARGE FOR SHIPPING! That is old fashioned superb customer service. The buttons (full set) arrived shortly with a personal note. Great store, great people! read more

Came in here because my husband was buying a gift for someone. The store is beautiful and very well laid out. Almost exclusively for men, but a few pieces for women in the very back. The store reminded me of Brooks Brothers but on a smaller scale with Southern flare. Think Brooks Brothers meets Whale-on-my-pants attire. They have the most beautiful cufflinks if you're looking for a gift. read more

What is unique about the Ben Silver Collection is a rich combination of classic American and European heritage ( fine fabrics, leather goods, watches, Shoes, Eyewear and accessories) and exquisite workmanship which makes this brand distinct from other fashion brands. It was immediately obvious during my first visit to the store that there is an undeniable eye for detail and high quality craftsmanship which produces timeless fashion with a distinct preppy American flair for all social occasions. The staff has been courteous, knowledgeable and helpful. Prices are fair considering that the overall quality of the products offered are superior, from my point of view, to most other mainstream high profile men brands that I used to buy from prior. BenSilver.com has proven to be a good alternative for a West Coast resident like me until I have the opportunity to be back in Charleston. I highly recommend this authentic and distinguished Southern brand. read more

I have only dealt with the store via mail order, so I can't comment on the store beyond what I've seen in their beautiful catalogs. I've never had an issue and customer service has generally been painless. The staff has always been accommodating in providing me with measurements and other specifics about the clothes. Bob Prenner seems like a mensch as well. I would love to see the store in person if I ever make my way to Charleston. I don't understand the complaints about the pricing. The clothes aren't inexpensive, but they are certainly not the priciest out there. The prices are in line with the high quality of the clothing. A little more expensive than Brooks Brothers, a little less expensive than Paul Stuart. Nothing outlandish like Ralph Lauren Purple Label or any of the Italian designers. At any rate, the store carries really beautiful, clothing and is a reliable stockist of buy-it-for-life items like Crockett & Jones shoes. Traditional, but also relaxed and colorful. read more

Few things I've ever seen as absurd as a photo in the latest Ben Silver catalogue. There is company owner Bob Prenner posing carrying a messenger bag. Previously,Ben Silver had carried the beautiful briefcases made by Simpsons in the UK. Regretfully,they have gone out of business. There are other firms in England that make equivalent bridle leather briefcases. Ettinger,whose wallets Ben Silver already sells is an example of a British firm that makes wonderful traditional business cases. But now we are being told by Mr Penner to carry a messenger bag with your $1000 navy blazer. Messenger bags are for students and workers in the tech world,for whom proper business attire is flip flops,cargo shorts and t shirt. Mr Prenner,you could really have done better here. You sell the most wonderful mpeccable,traditional clothing and now you are pushing messenger bags on your clients. Shoulder bags throw the whole look of a suit jacket off. They have no place for proper business. If you were offering this as a weekend bag that would be one thing. But this is so obvious a departure from the aesthetics of your fine company that it must be addressed proper business men do not where backpacks or messenger bags to the office. There are just way better choices for your business case offerings. read more