Dr Heckerling, his vet techs, and the entire front desk staff are wonderful. They have taken care…read moreof my 3 boys their entire lives. Their care and compassion goes above and beyond. Two of my boys have had significant medical issues requiring MANY vet visits. They know them by name when we walk in the door and are always ready to give them extra cuddles. I appreciate their quick response any time I have a question, need an appt, or even just a prescription refill. I highly reccomend them!

How is owner Joe Mercado allowed to operate on pets after he bought the animal hospital and after…read moredissolved by state and after MCAH was terminated in 2025? Deception. They are terminated yet still in business. They charged $700 for procedures that were not consented to -and didn't tell us they were not licensed to operate. In September 2023, Joe Mercado bought MCAH, LLC for $100. MCAHRealty Trust sold to MCAHRealty, LLC. Then MCAH, LLC's owner Joe Mercado was ordered to dissolve all assets in December 2023. Then in December 2025, Joe terminated his business completely. This means that MCAH does not exist. Deception. They are not legally allowed or licensed to dispense drugs or surgeries at a terminated business ( DEA/ MCSR). No more annual reports, no taxes, no oversight, no blood tests, no ethics, no CareCredit and likely no veterinary insurances.

I've decided to make this post to warn Chelmsford residents. I had to make the extremely difficult…read moreand heartbreaking decision to put my 6-year-old dog, Wilson, down through behavioral euthanasia. We told some friends that he became sick, which was not entirely true. Wilson had a neurological condition that caused him to bite without warning, and we withheld that information to protect his dignity. I made the appointment and first spoke with Dr. Maloney on Saturday, 1/3. It was, without question, one of the most heartbreaking moments of my life. Wilson's sixth birthday was the following day, 1/4, so we made the decision to spend one last birthday with him and scheduled his behavioral euthanasia for 1/5. We did everything we could to help him - intensive one-on-one behavioral training, medication, and careful management in our home. We loved him beyond measure. However, with an infant now in our home, we could not take any risks to her safety. Dr. Maloney called me on 1/5/2026, just 30 (yes, THIRTY) minutes before Wilson's scheduled behavioral euthanasia appointment. At that time, I was already in an extremely vulnerable emotional state, running on adrenaline, preparing to say goodbye to my dog under devastating circumstances. During that call, I was informed that if I did not consent to post-mortem rabies testing, Wilson's euthanasia would need to be rescheduled. Given the timing of the call, rescheduling was not a realistic option. My family was physically and emotionally prepared for this appointment. Our 7-month-old daughter was already being cared for elsewhere, Wilson's belongings had been packed away, and we had spent our final night with him. What has stayed with me, and continues to cause significant emotional distress, is not the requirement itself, but the manner in which this information was communicated to me at such a profoundly vulnerable moment. I was told explicitly that my dog's "head would be cut off," those were the exact words used by Dr. Maloney, and that it would be sent for testing. My husband was present and heard those words as well; he was horrified. Hearing such a graphic and unnecessary description at an already traumatic moment has caused lasting emotional harm. Since that call, I have been unable to stop replaying those words. The mental image has compounded my grief and made an already devastating experience far more traumatic than it ever needed to be. I continue to feel shaken, distressed, and deeply impacted by the way this was handled. While I understand that rabies testing may be required due to legal and public health protocols, there was absolutely no need to describe the procedure in such graphic terms. A compassionate and professional explanation could have been provided without causing additional psychological harm. The language used was, in my view, insensitive, inappropriate, and lacking basic empathy. Had we been given this information when I initially scheduled the appointment, we could have arranged for Wilson to spend 10 more days with us, and avoided the $500 testing bill. I feel that I was taken advantage of during one of the most vulnerable moments of my life. After consulting with my family and processing the incident, I formally requested a refund for the services related to this appointment. On the morning of 1/13, Dr. Berchold called to express sympathy for my loss but informed me that I would not be receiving a refund. She also stated that she was present when Dr. Maloney explained the rabies testing and claimed she did not hear the words "cut his head off." This response left me feeling not only traumatized by the experience itself, but also dismissed and gaslit afterward. I hope my words are taken seriously as feedback so that no other client is subjected to similar language during moments of profound grief. Veterinary care, especially surrounding end-of-life decisions, must be grounded in compassion, sensitivity, and respect.

I love this office. Everyone is so sweet and friendly! All the providers of the office I have seen…read moreDr Lovely and Dr Maloney are so amazing!! I have seen someone else with black hair but she helped my cat Kathy so much thank you all

Linwood Animal Hospital has treat my dog very well so far. They treated her with love and care…read more Victoria is very sweet and extremely knowledgeable.

The price for meds is beyond ridiculous. I got four medications; the total number of pills that…read morewere dispensed was seven-and-a-half. I was charged $73.00. The same medications would cost less than $7 through Chewy.

Dr. Mian has been our family vet for 32 years (we had an emergency with our first dog going through…read morea glass door at our new home and he was the vet we started seeing and never looked back!). He and his office are wonderful, compassionate, and knowledgeable. The care and service we receive here now and in the past has been wonderful. We are fully informed of situations and complications that can arise during procedures, and are given the best advice for our pets. We enjoy knowing we can call with what may seem a 'stupid question' and Shari and Dr Mian will return our call and put us at ease. I love knowing my pets are in great hands all around. Thank you both for being there for us and our pets!

I am very sad about the service I was provided here. I have a pitty who has never shown any signs…read moreof aggression, he's just a very nervous boy and is hard to restrain. The doctor had me put a muzzle on him, making him even more anxious though I understood this is probably protocol. What I don't understand is yelling at my dog to stop moving as if he understood what was being asked of him. The doctor then proceeded to hit my dog on the back in an effort to get him to stop? I do not hit or yell at my dog so I cannot imagine just how upset/scared this must have made him. I'm sure the response to this will be a denial, but it is very clear that this doctor does not have a love for animals. The vet tech Mackenzie was sweet and did her best to try and calm my pup down, giving him treats and speaking to him nicely. I will not be returning with my pup, the only reason I stayed is due to him needing medication. He was traumatized and I cried all the way home. Please, if you have a anxious pup do not bring them here.

Very kind and compassionate Veterinarians and vet techs and support staff…read moreKind and patient with my 2 elder rescues

literally the best experience I have ever experienced from a Vet. I will always bring my dogs here.read more

Chris Autieri, VMD and the staff at Andover Animal Hospital are amazing!…read moreI truly feel that they were concerned about my cat and treated him as if he was their own pet. After feeling like my pet was just another number at another veterinary office this was so refreshing. This is where I am going to take my precious cat whenever he needs care in the future and would recommend them to everyone!

Said my cat would die without surgery feb 11 2023 birth date still kicking 2026 ribs inset just…read moreneeded oxogen and charged over 600 for oxogen yet said he would die with out sugery, if they gave him the oxogen he needed I wouldn't have had to give CPR to save him and he is alive to this date!

While it was under unfortunate circumstance, we used Best Pets recently to help with a diagnosis…read morefor my cat. At my regular vet, we had to wait for a traveling ultrasound appointment and since my cat wasn't faring well, I was able to find that Best Pets had an ultrasound in house. Through their website contact page, someone called me the very next day and was able to get my cat in for an appointment within 48 hours. Dr. Tapscott and her staff were incredibly kind, honest and upfront. I knew what we were dealing with and everything explained to me, including the bill, made sense and was in line with my expectations (the bill was even less than what I expected when all was said and done). We didn't get good news for my cat and Dr. Tapscott gave us as much information and guidance as she could, which was greatly appreciated. When we have pets in the future, I would definitely come back. One thing to note - the office is rather loud depending on what other pets are in the building, just due to the nature of the construction of the exam rooms. This isn't a detriment to the practice at all, but if you tend to have a nervous pet, you may want to let the front desk know ahead of time to see how they could accommodate.

They have been unbelievably helpful and kind every time we've visited. We had to say good bye to…read moretwo of our loved ones earlier this year and they made the process as painless as possible. We look forward to continuing using their services for our other pets.

The Drs and office staff here are all great. Our dog gets great care here. Much better than other…read moreplaces in town.

This is the worst place you can take your animal ,I have taken my 7 year old dog 6 months ago to…read morethis vet and informed them he is limping (Left paws), and they give him some pain killer and send him home and did not get any better, went there again for the same reason and the vet informed me he may have some arthritis again got pain killer, the situation got worse i called and asked them aren't you going to take a Xray or run some test they pock his arm taken sample and they said can't find anything, i went to my old vet she touches his paw and arm she noticed a cyst, fund out its a 15cm Cancer and if it was detected earlier it would have been much easier to treated and much better chance of surviving he has only 4 moths to live however we are doing our best to deal with his situation. All i can say for this vet either they are greedy or careless or both.

T-Rex loves doing physical therapy with Holly I was also…read morevery pleased with the soft pallet surgery that he received here. It was very reasonable and it made a big difference for him health wise

Our ten year old rescue cat has had several ongoing medical issues including asthma. She has had…read moreoutstanding care with recurrent issues since we adopted her two years ago. The staff is fantastic and the vets she has seen are competent, kind and caring. There are always followup emails or calls after her visits. We have taken our canine and feline pets to Countryside for decades, they are the best.

My niece leaves her chocolate lab here and she loves it. He came home so well behavedread more

I boarded my cat for four days. I was given a quote, for a lion cut and insulin injection, but when…read moreI picked my cat up, the price had nearly doubled to over $600!! No way. I will never go back there again. NEVER! This is no way to do business. Something isn't right with her now, I don't understand what they did to her. She isn't herself. I paying for someone to go to an ivy league school I feel.