This review is for the 3rd base program offered through the park district for after school care. I will start by saying I have lived in Belvidere on and off for approx 37 years. I love the parks here and the people that take care of them and run their programs are good people. I very rarely leave a negative review. As you can see even in this i am leaving a 4 star review. This would be a -1 star review if I was reviewing the way Melissa from the administration building. I will start by saying I am too blame. Im a dad raising a wonderful little girl and that's all I care about. That means I will skip many things just to hang out with my daughter. Recently my debit card expired. I Went to bank to see whete my new card was. There was an issue with me getting a new card quickly due to a change in policy. My fiance went in and paid what she was told was for remainder of year. I received a messagel on Monday saying that i owed $13 for Tuesday. By time i got message they were closed. On Tuesday Melissa calls me at work. I work at Chrysler and phones are not allowed. I called Melissa back have her my new card info. Later that day my phones going off i can't answer. I get a call from school so i have to answer. My card didn't go through so Melissa didn't allow my child to attend her after school care. She was set to the office and i arranged for her to be picked up. It was approx 3 weeks it took to get a card. In that time i paid cash always calling and saying you have my word I'll be there today before you close never an issue. It pissed me off that my daughter wasnt allowed to say good bye to her friends and to give her counselors their thank you cards over $13. I then learn when i am paying the $13 fee that my daughter was singled out by Melissa personally as many other children were short for the last day they were all allowed to attend and parents asked to pay. To top it off on Monday im informed my daughter chipped her two front teeth at 3rd base. I never flipped out I understand I have a very active daughter but that's permanent. I should have fliped out now realizing she is just $. So today I went in to pay the $13 because it was never EVER about $. I tip better for take out orders. I was going in with the intention to pay day how unhappy i was show them the $1500.00 that Melissa cost them for summer camp because my daughter would be attending. Then that all went out the window when Jackie the wonderful receptionist changed my mind. I paid my $ and explained my issue. Jackie was genuinely sorry and you could tell her lovely smile went away fast. I will say I paid Jackie cash for camp. So Belvidere park district as a man who works in a place that is a very large part of this towns economy. You shoul d probably have Melissa take some people skills from Jackie and the other wonderful women at the Rivers Edge. They made the park district two childrens camp fees fir the summer today as both my fiance and i enrolled our kids. The young women taking care of kids after school awesome and the rest of people I've dealt with work the exception of Melissa have been great. Rather than bash the entire program to 4000 coworkers or call and complain to management Im leaving a review in the hope that Melissa reads learns and handles better in the future. I have received a call from Jackie saying they would like to refund the $13. It was never about the $13 i knew after they denied my daughter that i technically didn't have to pay. I will call them tomorrow and ask them to stay an emergency fund for situations like this. Use that $ instead of denying a child because a patented mistake that's humiliating. Then when that patent makes it in to parry put the $ back into emergency fund. Just an idea. Again thank you Jackie. I hope you can lukewarm from this like i have Melissa. read more