Let me start with a good of this restaurant. The food is very tasty, the restaurant is cozy, clean…read more The ambience is nice and the staff are polite and efficient. The women's/men's washrooms are clean (small, not handicapped friendly, but clean) all in all, this is a good restaurant and bar for German cuisine.
What absolutely flabbergasted me was that the restaurant chooses to charge €4.20 for a glass of water, be hot or cold. It was explained to me that the water is treated with minerals, etc., etc. but basically it's just water. It was not served to me in a sealed bottle, just a glass. One needs to ask for ice as ice is not provided otherwise here. My friend who had requested hot water, said that it tasted like hot water from the tap, not even boiled water.
I guess it's just a cultural difference because as all of us know from Japan, America, and most other places, water is complementary and the many cases there is no charge at all for a refill glass of water, but at this restaurant they do (see receipt) so my advice to you is if you do decide to dine at Lowenbrau Heidelberg, order any beverage other than water because the water seems to cost more than any other beverage on the menu!!
If charging for a non-bottled water that is only served in a glass, I could understand €1-€2 but not €4.20!!! Absolutely ridiculous!! Other restaurants in Heidelberg where we have dined, do not charge such an exorbitant amount for simple water. I really do not understand how they can justify this. They should tell customers right away that there is a charge for water.(especially if it's just in a glass!!)