Would give this place 0 if I could. My boyfriend is a groomsmen renting a tux and he was supposed to have his tux on Thursday. After going to the rental place at 2PM on Saturday, two days after they were all supposed to be completed, he asked us to come back at 7PM because they weren't done.
After trying on the pants and realizing they were a very wide leg, when they should have been tailored and slim fit, he discussed with the rest of the groomsmen and realized half of them had the WRONG PANTS.
All the groomsmen affected by this had to leave work, go out to Long Island and have the pants tailored on Monday (yesterday). They weren't given the correct pair, just had the wrong pants altered. On Monday when the incorrect pants were dropped off, they were told to come pick up at 12PM today (THE DAY OF THE WEDDING). We're not on the phone with them and they're saying the pants won't be completed until 2:45, when we have to arrive at the venue at 3:15.
The jury is out on wether the groomsmen will all have pants at all, if they will look ok, and all look the same!
The customer service is awful. As my boyfriend was on the phone with them, the tailor got frustrated and passed the phone to the owner while saying something under his breath. One person says one time, another says another time and we haven't been given straight answers from the start.
In addition to these ordeals, the owner made several comments to one of the groomsmen about coming to see him when he wants some "nice clothes" after mocking what he was currently wearing.
To the owners: learn to respect your customers time, and respect them in general. People put a lot of time and energy, AND MONEY into planning a wedding. You shouldn't be causing more stress to them on their wedding day.
Update: The grooms buttons are popping off on a tux he bought along with some of the groomsmen. Very disappointing. read more