I am writing a review because I saw some negative reviews, and I totally disagree. I cannot imagine a better firm for managing properties. I am a renter and they are incredibly prompt, friendly, caring, fair, and service-oriented. I am a fan of theirs and would recommend them to anyone. A high-touch, high-value business. read more

Belmont looked after my property for nearly four years with no issues whatsoever. The team was very easy to talk to and reach which I appreciated very much as someone with only one property. They managed the property and would inform me of only the big problems or concerns from tenants which is exactly what I wanted. I will definitely be looking to work the more in the future read more

I would not trust this group with your investment unless you don't mind it lying vacant and uncared for most of the time. If they don't take care of their properties while no one is there, think of how they will respond when someone rents. I am not exaggerating when I say this but the house next door, managed by Belmont is empty for months at a time, the weeds are 3.5 foot tall going around the whole house (I have pictures) and the grass hasn't been cut since the last tenant moved out (about 3 months ago). read more

I'm a decorated disabled Gulf War Veteran. I've loved living in Baldwin Park for years. Belmont is the 3rd mgmt group more recently. While the property owner has been very kind the mgmt has left much to be desired. Harrassment over wireless camera(s) owned by renters versus subscription that they like and personal decorations has been an issue. They say due to the HOA but adjacent home owners & renters get no harassment. hmm. I also warn they like to post (7) day move out notices instead of customary friendly (30) day notices for supposed HOA violations. Its usually the law for them to have to provide all HOA rules in a pamphlet or paperback book form but they do not. They also like to price gouge with an a/c filters $50 monthly subscription woven into the increase in rent when you resign. You can buy your own in quarterly bulk at $4 a piece monthly. And the maintenance request response time is weeks to no response at all. I had to rewire my own outside light when water intrusion had rusted and came loose. The maintenance vender responded (3) weeks after I had submitted thru the rental maintenance portfolio app. Also, my dryer heating element stopped working a year ago last summer Aug. 2024 (no response) . I submitted again in Oct 2024..again ( no response) . It takes hours to spin tumble fluff dry my laundry. Renter beware. read more

Belmont Management Group - Property Management Near Me - Winter Park, Florida

WORST management company I have ever dealt with. They are quick TO get your money but slow to respond to maintenance request. We had to jump through hoops to get approved. We have been here about 6 months and never late on our rent, etc. We currently have a broken AC since 03/17 today is 03/28. They keep giving me excuse after excuse. Even saying they are waiting for HOA response so I called HOA and they had no idea what I was talking about. So I responded to Belmont and they didn't even know we had a new HOA and have for months. HOW DO THEY NOT KNOW THIS? I have lived in this complex 4 years but only since the fall in this unit (ONLY because the owner sold my previous rental) I will NEVER rent thru them again and I will NOT be renewing my lease. Once you tell me "24-48 MORE hours, have a great day"! While sitting in your nice cold office with a broken AC. IM DONE. read more

Awful management company. Uses automated system for submitting maintenance requests. The requests go in, you get automated responses and then nothing gets done. Follow up over and over via calls and emails and occassionally they will make a promise but they never follow through. Don't rent from them if you expect your service requests to be completed in any reasonable time frame. Sometimes the same request will stay open for weeks or months and then they just close it with no action or follow up. read more

Terrible Management company. Moved in only to have a stench in the refrigerator that was terrible. The freezer fan was broke- full of mold. Had to have someone fix it. Then, that night the AC went out and I had to move to a hotel until that was fixed. THEN- the washer/dryer unit was broken and I'm still waiting for someone to fix that. The pantry door was also broken, as well as the glass in the slider is loose. I'd NEVER rent from them again. They don't answer their phones and only reply via email. Thank God for Adrian the maintenance man- he's the only one who fixes things. Three weeks living here and STILL-stuff is broken. It's the Most unprofessional company I've ever had to deal with. They should be ashamed of their rush to get a property filled when so much is broken. read more

Very shocked seeing the good reviews and how unprofessional they are. Had a scheduled showing for today that was CONFIRMED. However I arrived to the house only to get a text 4 MINUTES BEFORE THE APPOINTMENT that the property was not available and my viewing was canceled. Mind you this is after I spent money on tolls and gas. Easily could've been avoided had someone reached out earlier. I tried to reach someone but of course no answer. Still waiting on a call back. read more

Belmont Management Group - Property Management Near Me - Winter Park, Florida

Zero stars! Poor management, not responsive, unprofessional, unappreciative, rude/condescending customer service... 2015 - we attempted to schedule a showing for 2 weeks with no response. Then instead of offering a proper showing, they suggested we "go inside and take a look" that day as the painters were there. Throughout our 5 year lease at this house with Belmont: - Simple maintenance requests took weeks to schedule and unskilled workers were sent (example: mold spot appeared in the ceiling of a hall closet - after a week waiting, he sprayed the spot with something that covered it up? spot reappeared, same guy showed up and sprayed it again... spot reappeared we gave up). - After Hurricane Irma, it took Belmont several weeks to send someone out for roof repairs and the repairman DROPPED A LARGE TOOL ON MY VEHICLE IN THE DRIVEWAY, SHATTERING THE WINDSHIELD AND DENTING THE HOOD. Belmont took absolutely NO RESPONSIBILITY for the repairman, saying it was the landlord's hire and they had nothing to do with it. I had to deal directly with the repairman, which was an unlicensed ex-roofer that ended up cussing me out and threatening me via text messages. I was only able to collect enough money from him to reimburse the expense of replacing my windshield... as he became unresponsive/changed his phone number when I provided him a quote to repair the dented hood of my car. BEST PART - the same guy, showed up to the house, 1 year later, climbed up on our roof without knocking on the front door, and was fixing shingles. THEY SENT HIM BACK! My fiance approached him, asking him to leave and he started hollering, cussing, threatening him. - Each year when we contacted Belmont to renew our lease we were met with increases of $100+ to "match market value". We were made to beg and plead, negotiating lower increases every year. (please note that we are very DIY tenants, taking care of most simple maintenance/upkeep items ourselves... we also BUILT THE BACKYARD FENCE upon moving in at our own expense, installed a ceiling fan at our own expense, performed regular power washing of the property, planted/maintained a beautiful front garden at our own expense (removing the abundance of weeds/dead plants that the house had) and after several attempts to acquire paint to match the interior wall colors (Belmont couldn't provide the paint color name) offered to paint the ENTIRE INTERIOR of the house with our own labor and Belmont's reimbursement of supplies). Hence the "unappreciative" nature of the company. - The rental property listing advertised "two neighborhood pools included in pre-paid HOA fees" but Belmont provided no assistance in acquiring pool keys for our use. We had to visit the neighborhood HOA office to request keys, and upon doing so we were met with shock that we "did not have HOA approval to live there". Belmont did not provide the HOA with our names/info during our application process and the HOA threatened eviction if we did not pass their background check requirements. - Office staff is rude and dismissive. Any time I needed to call the office (which was very infrequent as DIY tenants), I was met with "I don't have time for you" attitudes. Especially during our move-out process, when I called to ask them to fill out a tenant referral form (simple 4 questions verification form) they gave me a 1 week turn-around and acted like I was asking for a kidney donation! - Our lease was up at the end of June 2020, and with the global pandemic my fiance was out of work and I was furloughed 50% of my paycheck. We kindly asked for a 1 month extension on our lease as we planned for a move across country and Belmont told us to sign a new 1 year lease or vacate by June 31st. After 5 years of loyalty as tenants (even paying full rent from our savings with no issue during COVID unemployment), Belmont gave us no help. DO NOT RENT FROM THIS LEASING COMPANY!! WORST EXPERIENCE EVER!! Everything in this review is legitimate and accurate. read more

Thank you Meghan Brown for such a quick and attentive reply to your Zillow ad. Your quickness landed your company a new tenant! Your follow up and customer service skills were awesome! Thanks again!!! read more

I am a current tenant that just renewed my lease in June. The experience dealing with Belmont has been poor since the day we moved in. I would love to list out all the items and occasions where Belmont has been below par on being a good property management company but let me just tell you about the most recent ones. I received an auto email "August 1st Handy checklist!" reminding us to Change the AC Filter, Pay Rent and to start the project you've been putting off. I responded to Martha to check if HVAC annual tune ups were covered by Belmont or the tenant responsibility since our bill had doubled and the ac was not working as it should have been. Before I could receive a response (it was a weekend) our AC broke. I emailed back and let Martha know "spoke too soon AC Broke and I put a maintenance request in". Mind you I am 8 months pregnant in the dead of Florida summer not having working AC is miserable for me. They had an emergency tech come out that day. GREAT! For the first time they managed to get something taken care of in a timely manner. The tech said he needed to return to replace a part and said he couldn't discuss what was going on with the AC because it was confidential information for the property management only. NONE of the other vendors we have had here has ever said this. So I kindly asked Martha if she could update us on what was going on and what to expect and she responded it needed the coils cleaned (this would be the annual cleaning needed for AC units to be properly maintenance). What really disappointed me with this entire maintenance request is that our property management company told the vendor we were harassing them, bombarding them with tons of emails and demanding we get the ac fixed asap so much that he needed to move and cancel his other appointments to make sure we were taken care of so we stop complaining and bothering Belmont. NONE OF THAT HAPPENED! We had really nice email communications between Martha. It is so great to know that our property management company talks shit and lies about you to their vendors. SO UNPROFESSIONAL! We have had a multiple leaks in our Florida Room windows that they previously duct taped paper towels to "fix" the problem. Band-aid fixes are Belmont's specialty FYI. This maintenance request was filed in June. They are barely responding about how or when it will be fixed. We have only heard that "THERE IS NO ONE INSURED TO FIX IT" hmm... I cannot believe that to be true with multiple GCs in Orlando that would be able to have this taken care of, you know those people who are licensed, bonded and insured to take care of residential properties. I believe Belmont just doesn't want to foot the bill to properly maintain the property. But Belmont... it's August shouldn't you "start the project you've been putting off...SINCE JUNE?" We did ask for an update on this and have still been ignored. I DO NOT RECOMMEND RENTING OR HAVING YOUR HOME MANAGED BY THIS COMPANY! WE CANNOT WAIT TO MOVE. read more

This group goes above and beyond. My son has rented an apartment from them for years now in Orlando, Florida. There have been times it is hard to make ends meet. He is a poor student but they always seem ready to work with him and me. They are a good bunch! Mike Anzelone and Brian read more

Was initially excited to lease one of their listings. I carefully reviewed the rental criteria and requirements. I met and exceeded all requirements (income, credit score, stellar rental history) They refused my application because my prior community erroneously placed a balance due on my prior account. When I explained this to the Belmont leasing contact 'Christy', she was very rude, inhuman and despite my offer to provide a letter from prior community to prove their mistake--she brushed me off and stated there were 'other reasons'. Christy did not even contact my prior communities, which is a disservice to their client/home owner. Prospective tenants beware: you may have to pay their application fee (non refundable), meet their listed criteria on their website, then have Christy/Belmont deny it. My son and I are EXCEPTIONAL tenants and outstanding members of our community. We were elated to find a place within our budget, in our current community, and a home that was one level so that my son with a physical disability could safely maneuver. Hoping this review will encourage Belmont Management Group to choose to consider the human side of management/leasing, rather than what's on paper. Their loss...well their owner/client's loss anyway :( read more

We move frequently for my husband's job so we have leased multiple homes in three states. This was by far the best experience. The staff at Belmont is professional, pleasant, and responsive. The home was beautiful and well taken care of. The only reason we are leaving our leased home through Belmont is to buy our own home. read more