This hotel....was not great. It looks super nice from the outside, and the pool is great as well. I think when this place was built it was top of the line, but it could definitely use some interior renovations to update it. It seemed clean, but as another reviewer mentioned there were ants. I dropped a potato chip near the couch and a bunch of them started swarming the chip from under the couch. Luckily they didn't venture away from the chip though. I kicked it under the couch and didn't see them again. The only TV is in the living room. It would've been nice to have one by the bedroom as well but none of the channels were working anyway. In the bathroom instead of nice little bottles of shampoo they have soap dispensers like what you'd find in a public bathroom. One for soap by the sink and one for shampoo/shower gel in the shower. No conditioner or lotion. They're also weirdly stingy about towels. They are not willing to replace them daily, which I think is unacceptable for a beach resort. For your pool/beach towel, they give you a card that you can exchange for a towel and you only get one a day. You have to return your towel at the end of the day to get your card back. Lose the card? 20€. Use your towel for the beach and want a new towel for the pool? Too bad. The safe uses a physical key instead of an electronic number pad. You have to get this key from the front desk and it's 50€ if you lose it. So between the towel card and safe key, you have to carry around two additional items that will cost you 70€ if you lose them. Just what everyone is looking for on vacation. If I was staying at a budget place I'd understand, but not for 200€ a night.
I was traveling solo and booked a more expensive room type with a balcony (instead of a patio) for safety reasons. So imagine my surprise when I check in and find out they've put me in a pool level room with a patio. When I complained, instead of just fixing it, they argued with me saying they don't guarantee floors, even after I showed them how their listing online said it comes with a balcony. Other listings mentioned having a patio or balcony, so it was not purely a translation issue. I've worked at the front desk of a hotel, and it's easy to change somebody's room. Guests would request it all the time. Why they turned it into a literally 3 hour ordeal for me to get something I paid for is beyond me, especially since they had availability. If I come back to Lagos, I will find another place to stay. read more