I loved staying at this resort. The highlight is really the staff. They are so accommodating, kind and thoughtful. We checked in online in the app, making that part of the process easier. Our bags were taken to our room and we were given basic info and welcome glasses of champagne. Our room was gorgeous, with a bathtub, shower, toilet room, jack and Jill sinks and a large king bed. The TV was great for casting music as well. The mini bar came stocked and was included in our all inclusive package. The food at the main restaurant for dinner was great, much better than you'd typically expect at an all inclusive buffet. The chef spoke to me briefly and he's wonderful. The pools are a little confusing as there are technically 3, but all are labeled around the building as Pool, so I ended up at the bean/kid pool several times on accident. Poolside drink and snack service is available but if you're hungry you can eat at the pool side restaurant which is nearby the main pool. The resort also has direct beach access. There are some sports courts, a gym and free exercise programming, along with fun and inclusive programming like fado dinner, cooking classes and kids art classes. Drinks here are great and another highlight of the resort. There are water refill areas throughout the resort which are very handy. This resort also has one meeting room space for events and can seat up to 230 and has lots of natural light. The front desk staff can arrange taxi rides for you but the car service is not directly associated with the hotel. This hotel is also an IHG property, so you can earn rewards during your stay. read more

Iberostar Selection Lagos Algarve - Infinity pool reservoir - Hotels Near Me - Lagos, 08

No towels two days running for the pool. BYOT. And the most sour face girl ever delivering the news. You don't get that shit at our hotels! read more

Iberostar Selection Lagos Algarve - A bed with no towels - Hotels Near Me - Lagos, 08

Overall: This hotel is as if a cheap contractor was given blueprints for a luxury resort and the keys were handed off to a 3-star hotel operator. The front desk staff seems to genuinely not care about your enjoyment once the credit card is run. The housekeeping overlooks replacing the few things included with the room. Management doesn't seem to care if the rooms are well-maintained; however, maybe they take care of them before busy season and just let them get abused until tourism slows down. If this were a 3-star hotel charging €200/night, they would get 3 stars from me. Instead, it's a "5-star hotel" charging nearly double that when I went, so it feels generous to rate them 2 stars. I am two nights in, and am blown away by the lack of professionalism and quality of this hotel. For the price, I would highly recommend trying another upscale hotel. Customer Service: We tried to check in at the front desk and were able to check into our room in about 20 minutes. Unfortunately, the room we were assigned to was a handicap-accessible room with a completely different bathroom than what we selected and paid for. We went back to the front desk to say we wanted the room we paid ~$400 a night in early September for. We were told "well, that is a version of the standard room. I will see if I can find another room soon." We moved our car and came back, waiting another 10 minutes to be seen. Thankfully, we were able to get another room. The front desk staff also tried to push a "discounted all-inclusive" package for €55/person per night. That's a tacky, yet overpriced, feature not typically associated with 5-star hotels. We got put into another room that had wine stained all over the rug and some on the ceiling. We then went to the pool, about an hour and 15 minutes after we first tried to check in and saw the towel service was over. We asked the front desk for towels and were told towel service had ended. I reminded them of the lengthy check in process and we were given towels. Housekeeping: The housekeepers pull the card out of the dock by the door so your AC doesn't run while you're out and your room is hot when you get back. Our room did not have conditioner and the shampoo dispenser wasn't working. We left both nozzles off to alert housekeeping and just had the shampoo fixed. They left the conditioner empty and put the nozzle back. The pillows were also thin and uncomfortable, so the next night on our way back from dinner, we asked for pillows and were told their maid service was done and we couldn't have another pillow. We also mentioned the conditioner being out. The next day, after housekeeping came, the conditioner was still empty. Our coffee pods were also not replaced. When we asked for those, we were asked if we had the all-inclusive package. I have never been to even a 3-star hotel where replacing the cheap coffee pods was considered to be an add-on. As a side note, they replaced the coffee pods but still not the conditioner. Location: The location is far from anything interesting, but you can see that from the map when booking. Thankfully, ubers are only €5-€10 to get in and out of Lagos Old Town. The hotel in theory has everything you need- a pool, a restaurant charging €45/person for dinner, and beach access; however, the beach is half a kilometer away and is quite a far walk on a long walkway from the hotel and doesn't have any of the rock formations Lagos and Algarve is famous for. We found ourselves traveling to Lagos Old Town every day of our stay. Amenities: The lobby is spacious and comfortable, as is the balcony overlooking the main pool with a view of the beach half a kilometer away. We did not try the restaurant for dinner but had the breakfast, which was quite good. The main pool area in early September was not at all crowded and was very nice. The second pool with a pool bar looked nice but we did not spend any time there. If outlets in your room are considered an amenity, some of those did not work either. read more

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After a relaxing five day stay in Madeira, my wife and I headed to Lagos to continue our mini-tour of Portugal. For this leg of our trip, we would be staying at the Iberostar Selection Lagos Algarve. When our Uber driver pulled up to the front of the resort, I knew that my wife had aced the exam (she is an all-inclusive resort whisperer). Upon entering the lobby, we were greeted by the clean lines of an upscale business that you may see featured in the latest episode of Architectural Digest. The employee at the front desk warmly greeted us as he started the check-in process. After providing us with a brief breakdown of the resort's amenities, he handed us our room keycards. I'm not sure if this was protocol (or if we just looked thirsty), but he also handed us both a glass of sparkling wine to enjoy as we made our way to our room. When you enter the room, you have to insert one of your keycards into a slot to turn on the electricity in the room (this is an energy saving approach that a lot of European hotels use). Once we turned on the lights, we were greeted by a very clean room complete with a fairly large hot tub (I'm still disappointed that I was only able to use it once), a refrigerator (for keeping two bottles of wine cool), and a beautiful view of the nearby ocean. The food at this resort is top notch! During our five day stay, we had almost no complaints about the food (there was one breakfast that seemed a bit off) at the buffet. Pretty much any popular food is provided at the brunch: seafood, pork, beef, chicken, salads, potatoes, fresh fruit, cheeses (I love a wide-array of cheeses), vegetables, etc. With the exception of breakfast (they have a self-serve sparkling wine area if you want to make mimosas), staff does a great job of ensuring that your glass remains full of delicious Portuguese wine. Outside of the entrance to the buffet area is an activity board with the activities for the day. One activity that we participated in on a regular basis, was the water aerobics that was held at the smaller pool (there is also a kiddie pool in this area). It was fun taking a break from the traditional gym, and being lead through a pretty challenging workout by two engaging employees. On our last full day, we just happened to stumble upon staff setting up a soap workshop. We never thought making soap could be so fun (or maybe it was the vodka tonics adding a layer of excitement)! Later that evening, we enjoyed the sounds of a really talented cover band. The smaller pool where the water aerobics classes took place, just happened to be the pool that we favored for relaxing and enjoying adult beverages. In the same area, there is a gazebo with seating and a walk-up bar. Whenever we needed a drink, there was always a friendly employee there ready to make a stiff beverage. Also, usually there was some great tunes being played via XM Satellite radio. In comparison to the larger pool without music and a crowd, this pool area seems more tailored for folks that want to relax and not be "seen." Now I want to speak to something that has absolutely nothing to do with the resort; however, I feel like it's necessary that I warn potential patrons about something that my wife and I experienced. As Black Americans (I cannot speak to the experience of other racial/ethnic groups) from the moment we stepped foot onto the resort, we were receiving intense stares from other patrons. Whether we were simply enjoying a drink near the bar, walking through the resort, eating at the buffet...folks were staring! Regardless of the cause of the stares (fascination, hate, lust), it's a bit unsettling to be enjoying your holiday only to look over and see someone making unwavering eye contact. I bring this up for two reasons: As a warning to fellow Black Americans who may be considering booking a stay at any resort in Lagos (we did not experience this in Lisbon), and to issue a friendly reminder to the demographics that were staring...it's not nice to stare, and if you must, at least speak to the person that you're staring at... :) Overall, we thoroughly enjoyed our stay at Iberostar Selection Lagos Algarve. One thing that I really want to highlight about this resort is how receptive they are to feedback. For example, early in our stay my wife complained (I use this word lightly) about the lack of a potato option (there was a survey that staff was distributing during dinner). The following morning, there was an assortment of potato options available...now that's what I call customer service aka listening to your customer and implementing feedback (yes I know that it is not realistic to implement all customer feedback)! I want to give a special shout out to the following staff: Uday, Antonio, Natalia, Natasha, Juan, and Caria....you all provided an excellent customer service experience that we are thankful for! read more

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Sheets with holes, stained carpet, windows with broken seals... The Staff wouldn't refill our mini bar until the next morning 10am read more

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Excellent hotel. The food was wonderful the staff was very friendly. Everything was perfect. This is a beautiful place to spend a few days or a week. read more

Iberostar Selection Lagos Algarve - This is the entrance to the hotel. - Hotels Near Me - Lagos, 08

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Buyer - Be Ware!!! I am an IHG member and this is my first Iberostar (Lagos, Portugal Algarve) stay and definitely my last! . However first I will acknowledge the great employees ( other than the horrible management) at this facility who did everything possible to make us happy and worked very hard , always with a smile! Now for the horror show!!! I went on line and used Iberostar.com page. Immediately i was prompted to enter my IHG number. I paid for one room with the breakfast only option for 5 nights! When i arrived I specifically confirmed with the front desk that this included breakfast for my wife and I. The next morning when i went to the front desk to ask for more coffee and feather pillows, I was shocked to get this curt response from Anna Polloski ( the last name may be wrong because she at first refused to give her last name until her manager forced her and the she illegibly scribbled it). This was her response 1 . You are not all inclusive so each coffee pod will be 1.50e 2. You have 2 people in your room, so you must pay an add additional $165.00 per night 3. We do not offer a breakfast only option 4. The pillows are what's in your room. That's it. I called IHG and first confirmed that they indeed offered a " bed and breakfast option" and I said OK even though i believe I entered 2 guests, i didn't want to fight because it was upsetting on my vacation. I asked if I booked today, how much would it be for 2 guests with Bed and breakfast. She confirmed $367, which was approximately $50 more than then I paid. I asked her to call the hotel and have them honor that price as I would be willing to say it was my mistake and pay todays rate. I asked her to promise to call me back. She never called back and instead sent an email stating the hotel would not honor current rate. Period. I called back and asked them why I was not called back and they said they did ( i had no missed call from them on my phone). She said they were just "partners" with Iberostar and they had no authority over pricing and could not help me! I asked for a manager and she claimed she was the manager! I then asked them to put me in touch with Annas supervisor, Patricia Villa Valasco,. I spoke with her personally. She curtly refused to offer any discount or compensation and said she had no authority to do so. Then when i said I confirmed 2 guest with breakfast when I arrived, she quickly reversed course and said she would remove the additional charge for just one night. I said, since you obviously do have authority, let's compromise. It is only fair that you honor a price that I can buy today through your website. She's said they are not us so they don't dictate price. She was not happy with me at this point and said too bad, I can do nothing more. I offered a last olive branch and asked if she would compromise and do something to make me a happy customer. Again she said she had no authority to do anything! BTW she said she would check for my feather pillow with housekeeping , which they indeed had ( Anna insisted in front of her that she offered to do so which she clearly did not)!! In conclusion this " shell game of a " partnership" between IHG and Iberostar is a con job if one half cannot speak for the other and the hotel does not have to honor what IHG or the website offers than it is nonesense. Furthermore, the IHG customer service center is not US based and is not helpful at all!! In fact I was told by IHG that we just represent them, but I should read the " fine print terms and conditions" I will find that Iberostar has their own final word. This entire incident has irreparably harmed my vacation., which is a shame since the property and general workers were very nice. It is more than money. I was clearly cheated and lied to and will never use your brand. I will also post this "buyer beware" review on as many sites as possible to save others from experiencing this harm. If you want to talk with me I am available by phone. Otherwise Iberostar and IHG will never see or hear from me again! read more

It's a lovely hotel but not a 5 star in my opinion. It's not cheap and such a very small parking area. If there is no parking they have a parking garage and charge 7 each day. That should absolutely be included. Also today we had a César Salad for lunch. It was so small, some lettuce were old and absolutely no taste. There's a beach across the street that's beautiful but this is not directly on the beach. Last year we stayed at the Pine Cliffs in Albuferia which is also a 5 star and it was a real 5 star in every aspect. It was absolutely gorgeous! This hotel is nice but definitely not a 5 star. I don't believe we will stay here again.. read more