I hardly EVER write reviews on anything... but for this I felt compelled. Our neighbors hired Jeanette's company to come out and trim a large tree that hung over their home. They had us sign a form saying it was okay to trim the tree, which we did, assuming that this was a reputable company with an experienced arborist that would do the job properly. We were not home when the work was done. We come home to find HALF of our tree was removed!? It was supposed to be a "trim" on a couple of larger overhanging branches. Not only did Jeanette's team come a day early to do the job, without our neighbor who ordered the work being there, when they called him to let him know they were coming early, he said he would come to home to supervise and discuss... but that they had "already done the job"... "we are finished"... WITHOUT our neighbor there to approve or confirm what was being done!? We were astounded that this was done so unprofessionally!!! The trimming was so drastic that it looks like an amateur did it... with virtually half the tree being removed... so there is NO aesthetic balance to the tree at all. It looks like half of the tree was removed and the other half on our side of the property line remained untouched. Upon calling Jeanette the next day, we explained the situation and that we needed them to come back to at least trim OUR side of the tree a little more... so it didn't look so terrible. Perhaps trimming a couple of branches so at least the tree isn't an unsightly eye-sore. We even said that we'd be willing to pay a little bit more to have them come out... again, just trimming a couple of branches so it didn't look so bad. Jeanette said "I'm less concerned about the money and more concerned about the customer good will" and future business. This was encouraging. I'm a business owner and I know the importance of good customer service. We were hopeful. So we scheduled them to come to the house the next day for a little bit of trimming. When Jeanette finally arrived to the house, she presented us with a bill for $475.00 (on top of the $600 we have already spent with our neighbor for the previous botch job). When we asked "what about the 'good will vs. money' issue"- she didn't care. She was completely ignoring her own offer, which SHE gave to us even after we said we'd be willing to pay a little more. Then, she threw our neighbors "under the bus" saying they wanted everything cut down on their side of the fence... despite the fact that they weren't even there when the trimming was done. Bottom line, not only did they drastically cut our poor tree- at the wrong time of year I might add which may affect the overall health- but she ignored her own offer of fixing a terrible problem that THEY created. It is patently obvious this company chooses volume/ quantity/ speed over quality and ethics. Be VERY wary of hiring this company. Because of their focus on speed and not on communication, our poor tree and the overall eye appeal of our home has to suffer. And had Jeanette merely followed up on her own suggestion of "making this right"...I would have been a very happy customer that would have hired them again. They went from a guaranteed future customer to an unhappy consumer that will now spread the word on social media. Very sad. read more