Went to this location to buy a gift card for my mother and went to go pay for it. Their machines were acting up so i was patiently waited 15 minutes while they tried figuring it out. Not to mention i had to go to work. So the lady named "Hene" i believe told me i needed to go get cash from the london drugs atm in the mall a couple minutes away. So i got cash and had to pay $3 dollars extra for the withdrawal. When i got back i asked if she would pay the 3 dollars for the withdrawal because it was her machines that were the problem (another customer had problems too). She just laughed in my face and i asked again "youre seriously not going to pay for the withdrawal which was your stores fault? Which you insisted i take cash out?" ... she told me "no, no we wont" and laughed...
Its not the money that i was mad about here in the situation. But the business ethic and moral that she took in that situation. Its only 3 dollars but most good businesses would say oh for sure no problem. But not for Hene, 3 dollars is more important than keeping business to her i guess. I told her she lost my business and i lost 3 dollars today but better than giving business to a bad business IMO.
BAD BUSINESS ETHIC. i can only speak for this woman named Hene, as thats the only one i spoke to because she was apparently the manager of the store. read more