Very good service. They really seemed to care and helped me find the item I needed, even though…read morethey didn't have exactly what I was looking for.

Went into Sunglass Hut last week to return a pair of sunglasses that I had bought from a different…read morelocation, and unfortunately changed my mind about. However, I ended up getting a new pair that I'm really excited about! AJ processed my return, and helped me create a custom pair of Ray Bans that are way better than the original ones I bought. They were a bit more expensive than the first ones I got, but not much. AJ was so helpful and nice throughout the whole process. Best customer service from any Sunglass Hut I've ever been too, hands down.

Today, I received the best customer service of my life at Sunglass Hut in Park Royal South, thanks…read moreto store manager Ginocarlo. Another branch which I had bought the glasses , refused to honor my sunglasses' warranty, but Gino took the initiative--verifying my purchase, making calls, and searching records--until he replaced them with a brand-new pair. He truly made my day. Gino is a valuable asset to Sunglass Hut, and I'll gladly recommend this store to friends and make all my future purchases here.

There were two Iranian women working here on Saturday May 22nd 2021 at 3:30pm. They told me I was…read moreNOT ALLOWED to try on more than ten frames and I had to narrow down my choice to five frames only and select my favourite from there. They stood right by me the entire time and watched me. They told me I was taking too long to decide. I was going to spend over $300.00 for a Ray-Ban frame. There were no other customers - surprise, surprise! - with that kind of attitude who would want to shop there. Then they basically told me to go away and not disturb them. I was not able to buy the sunglasses I wanted. LUXOTTICA - WHAT TYPE OF IDIOTS ARE YOU HIRING? These employees want to get paid for doing nothing. These employees are costing you A LOT of money. They are deliberately trying extremely hard to STOP people from buying sunglasses. Look at your sales LUXXOTICA at - 'Sunglass Hut' - Hudsons Bay - Park Royal North location. You are wasting 'HUNDREDS OF THOUSANDS OF DOLLARS' at this location because the employees are deliberately sabotaging sales by DRIVING CUSTOMERS AWAY. This location would have better sales & service if you hired the gestapo instead or if you made it self-service.

47/100 I received my cheque from ICBC and decided after…read moreputting some of the money towards my student loan I would buy myself a designer pair of sunglasses. Well wouldn't you know I was lucky enough to walk in when they were having a buy one get one 1/2 off!!!! So I splurged what can I say! Sunglasses, purses and shoes. Three things that will always fit. Oh, and jewellery!! Lower level by the bus loop although I believe the mall has two locations. And the great part is they register your purchase so if you lose or damage your designer sunglasses you can replace them at just half the original cost! I love it! I hope it never comes to that but I love it!! I already had a black pair so I went with Ivory and tortoise.

Having a wide face sucks. That's when you're shopping for eyewear anyway. Due to my wider than…read morenormal face type, I have a hard time finding comfortable shades. So I've just been sticking with Ray-ban's New Wayfarers for as long as I can remember. That is until today. I was introduced to RB's Justins, which are comfy, light and sturdy. An excellent recommendation by staff here, thanks!

It's my pleasure to write this review. I've had vision problems since I was 10 years old and of…read morecourse have seen many optometrists and I have to say this team at CURA Eyecare Optometry has been the best I've ever dealt with. I learned more about my vision than in all the years I've seen different Optometrists over the years. The atmosphere is relaxing and welcoming. Dr. Solamita Avanessian solved a problem with my eyes in one visit that my previous Optometrist never caught. They have a great selection of eyewear and found the perfect frames with the help of knowledgeable staff. The prices are more than fair for the quality that you get. I even got a remarkable pair of sunglasses that will never go out of style. I can see properly for the first time in years. Kudos to the team at CURA EyeCare!

Located on the Domestic side, good corner location…read more As to be expected, I didn't find not only good deals, but nothing on sale. Men's stuff towards the end with nothing to hope for lol. Catering to travellers, guess there's no need to. At least they accept Amex.

OMG this place is $$$ even by my standards. I remember coming here a few years ago with my best…read morefriend as we were leaving for LA and we forgot our sunglasses. Thank god that there was a dollar store when we landed and didn't waste money here.

Ridiculous experience trying to contact Kits Eyecare and ask a couple of simple questions. Went to…read morethe website and didn't find answers there so, as one does, took the phone number and gave them a call. Silly me! I actually expected a person, or at least voicemail, to answer, but no such luck. Tried half a dozen times over two days and my calls went unanswered. Well how weird is that?, I wondered. Next move was back to the website to input my question into the chat window. Of course the only one to reply is Amy the AI chatbot who tells me I'll have to ask an actual person at the shop. What did "she" think I was trying to do? Lucky I have endless amounts of time to waste, trying to ask a simple question of a local business. Next, I send an email to KIts.ca, mentioning Kitisilano, saying I'm in Kitsilano, and asking my questions. Lo and behold, who do you think responds? None other than AI Amy, who advises me she has no idea what the answers are to my questions so I'll have to speak with someone in the shop!!! Is this a joke? April Fool's Day is over, people, so how about you stop your juvenile pranks and start providing actual customer service? Oh, and the kicker is, she asks me to let her know what location I'm interested in and would I like her to help me connect with that location? How many locations do you have in Kitsilano, Kits Cafe and Eyecare (or whatever you're called). Last time I checked, there was ONE!!! So what's all this nonsense about "which location"? No thanks, Amy AI, I'll do without glasses if your shop is the only option. Which it isn't. After all this time-wasting aggro I called another local optical shop and what a bizarre experience that was! They actually picked up the phone, answered my questions, and made an appointment for me for a free optometry exam. Lesson learned. Kits Cafe and Eyecare, you score a big fat 0/10!!! Congratulations!!!

I recently made a direct purchase through the personalized service feature at KITS for my…read morefirst-ever KITS frames, and it was a wonderful experience! I usually just order the entire pair of glasses online at similar sites without interacting with anyone directly, but they offered a "first purchase" pair of glasses after I bought contact lenses from their sister site (ContactsExpress). Their customer service team assisted me with each step of the entire glasses selection + purchase process, and even though I usually prefer to just order them directly through an online site, I did appreciate the quality care and detail their team provided throughout the process... it's definitely a nice option to consider, especially if the customer has any questions or uncertainty regarding their products. The glasses arrived super fast; I was informed delivery could take up to a few business days, but they arrived the next day. The glasses were nestled in a nicer container than other online sites I've used, and they were packaged with extreme care. Honestly, I wasn't expecting too much with the glasses because based on extensive experience with other sites, I know better than to get my hopes up until I actually try the frames on. Many times, frames look slightly off when trying them on for the first time even after using other sites' virtual try-on tools. But wow, when I tried on these first pair of KITS glasses, I was blown away because they looked great for my face... and I'm super picky after going through a lifetime of frames! I'm constantly on the lookout for frames that work well with my features, and I rarely experience the feeling that hit me when I tried the KITS glasses on. They were so awesome, in fact, that I proceeded to order two more using a Boxing Day promotion through their site. I do understand that I was probably just very lucky the stars aligned with my first-ever KITS frames as I almost never feel this way when purchasing new glasses (not just online... sometimes even after I take them home from a physical store). Whatever the case, I was extremely happy and more than pleasantly surprised with the outcome. Another great thing about KITS is that they have an actual physical store (yes, in Kitsilano) in addition to their online sites for glasses and contacts. I love this because I can 1) head over there and talk to someone directly if the need ever arises, and 2) pick out frames I'm interested in via their online sites then stop by with my wish list in hand to actually try them out... no more hassle of sending glasses back and forth hoping another pair will work with my face as is the case with other online-only glasses vendors. Because of this great first experience, I can definitely see myself turning into a lifelong KITS fan!

What a nice girl working at this EYESITE office . I broke my glasses at 5 am today before my 1st…read moreshift of 3 -12 hr shifts in the hospital. I can't see without my glasses to do my job properly. I called and asked can you fix my glasses ??? My regular place is 20 miles away. YES ,we can ! I ran there on my lunch break, fixed in under 5 mins !!!!! So appreciated !! Looks like lots of glasses choices while waiting !! Will try this place again !!!

Had a really great experience at the EyeSite. I got a pair of sunglasses that didn't work for me…read moreand they went above and beyond to help me get what I needed. Really appreciated their patience and dedication to making sure I got something that would work for me. Would highly recommend.

I can't say enough good things about Prestige Optical. From the outside, it looks like a sleek,…read morehigh-end boutique--and it is--but don't let that intimidate you. The prices are totally fair, and the level of service is on another level. This isn't your cookie-cutter chain shop. It's personal, precise, and done with real care. I traveled all the way from Seattle just to get my glasses here, and I'd do it again in a heartbeat. Paul, the owner, is laser-focused on the tiniest details--literally down to the millimeter. He takes his work incredibly seriously and won't settle for anything less than perfection. No rushing, no upselling--just honest, thoughtful service and one-on-one attention. The kind of care you just don't get at the big chains. Also, major shoutout to Francesca, who works at the front. She's chill, mild-mannered, and absolutely genuine. Always smiling, always kind--and you can tell she truly loves what she does. In a world full of fake smiles and customer service scripts, Francesca is the real deal. A total gem. Turnaround time was faster than expected (especially for outsourced lenses), and communication was smooth the whole way through. The prescription sunglasses they made for me have seriously transformed my life--driving in bright summer light went from unbearable to totally manageable. I'm beyond grateful. If you're anywhere near Vancouver, do yourself a favor and come here. Prestige Optical is everything an optical boutique should be: honest, detail-obsessed, warm, and deeply human. I'll absolutely be back.

I went to prestige a few weeks ago, with a ball in my eyelid. I try so many times to explain to dr…read more About the pain and the problems to open my eye the last week's, and they only care in sell me glasses. I ask a lot of times about some medication for pain, antibiotics or corticosteroids but the dr. Told me, you will be fine in 6 weeks without nothing. He refuses do something more or give me a referral. The pain was getting worst and I went to emergency, where they told me that was something really serious and they give me medication. I really don't understand why the doctor don't put some attention in my problem. Is really most important make me buy glasses Than give me a good service??