This is a review of the customer service via the 888 number, not the local movers. I rescheduled my move via their portal and thought things were set. When I got a text about my move yesterday, I called to confirm my rescheduled move and got the AI that opened a ticket for me that no one responded to. This morning I got a message that my movers were on the way. So I called again. I finally ended up speaking with Mark. He was very rude and condescending. He would not let me finish my sentence, and had zero empathy. While I did initially reschedule due to personal reasons, the elevator in my building is down, which makes moving from the 8th floor an issue. They want to charge me a $200 change fee for a move that I rescheduled in their portal two weeks ago. Terrible service. read more

Bellhop was easy to work with initially, but as our move came closer it was very difficult to communicate to ensure a smooth move. The day of the move our movers were an hour late and our truck driver was waiting for over two hours, since he was early. The driver kept asking me where the movers were, as if I was in charge of organizing this operation. Evidently they piecemeal their operations so there is no consistancy with communication between the parties involved. The movers on our delivery day were also late, and had never contacted us, so we had to go through the Bellhop service line to try to track them down. We ended up hanging out with our driver, who was early again. He informed us that this is very typical of Bellhop and there had been customers who had waited up to three days for movers to show up. That kind of freaked us out. The movers are NOT professional movers. They appear to be hourly workers, which is fine, but they could have cared less about our things. One of our mattresses was ripped up and our sofa now has a permanent dent in it. We made the claim for our sofa and received $60 as our settlement, which won't replace or pay for repairs in the slightest. Our guest room mattress that got ripped up got denied for the claim, because we didn't see the damaged until we set up the guest room after the 5 day claim window. If you do book with them, be sure to have everything unpacked and set up within 5 days in case you need to make a claim. read more

Definitely crooks. Had me wire them $3200 deposit and then doubled the charge for the move from $6000 to $12,000 and wanted more cash wired before they would move our furniture, even though we had a binding contract with a specific inventory. When I said no, cancel the order, they said my $3200 was theirs to keep. AVOID this company as it is nothing but fraud! read more

Wow! NEVER AGAIN!!! First, one of the movers fails to show up, making the whole thing go slower/take longer. Their solution was adjust the rate (adds time so it's the same cost, but I lose the time and they're more tired/overworked). None of them were able to communicate with me, not even the lead. Google translate helped with a few words, but this is what my wife and I have spent our lives working towards, our kids stuff, our belongings... I want to be able to talk to them about the process. I want to be able to ask questions. I want to be able to help... calling got me nowhere, except to hear from the support agent "this is in Texas and all of our movers are Spanish speakers and most do not speak English, too." The communication for this move has soured the excitement of a new start/new home. Never again will I use or recommend Bellhops. read more

If I could rate them lower than 1 star I would.  I WOULD NEVER USE BELLHOP AGAIN!!! AND WOULD NEVER RECOMMEND YOU DO EITHER! The driver showed up on time and the other workers about 40 minutes later. They did not really come prepared with supplies, no blankets, wrap or cushioning or straps to secure anything.  The didn't disassemble the bed frame and layed it on its side on a textured concrete walkway. The mattress was shoved in the elevator and just kind of left there unattended. The dresser was dropped on it side and the overall experience was not worth the anxiety or stress.  When we arrived at our new house is when the real fun began. Basically every piece of furniture was damaged from just being placed in the trunk on there side. Without protection, they crushed several boxes by playing heavier boxes on top of them. Lucky not much of the contense were damaged. We are still unpacking but two items were broken. But worst of all is they damaged my HOUSE!!!! They apparently got it with other the truck or lifting something off of the truck.  We hired movers so that it would be less stressful as I have severe anxiety and PTSD from my time in the military. Now I have to have someone come out and repair my house and see if Bellhop will take responsibility for the actions of their sub-contractor. read more

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Did not deliver thousands of dollars of my belongings, then said it was my fault for not being there. Now I have to sue them for breach of contract. Stay far away from these shysters. read more

Do not use this company ! I have tried them 2x in different cities and both had the same result . I booked 2 movers for 2 hours , and both times one person shows up and says the other person is coming in an hour . So I am paying for one person to sit around because they can't move dressers and other things by themselves- reason I booked 2 people! I canceled my reservation the second time this happened to only get an email later saying I will be charged $240 for late cancellation, when they couldn't provide me what I reserved . They are very unprofessional and don't train anyone on moving either so expect damage to your walls and furniture. But what can you expect when they only pay the workers $20 an hour while charging you $125 an hour . read more

My movers were great with 2 exceptions. Only one of them spoke clear English, and one of my headboards was put on backwards. It is the "service" that is the issue. If you call to speak with someone, forget it, you get AI. Then you MIGHT get a call back; it won't be quickly, and typically the person calling back about the issue is inflexible. Yes, they are cheaper than a lot of moving alternatives. But you get what you pay for. read more

Do not use this company!!!! 2 of the guys quit on the job, and I was left with the driver (in sandals) and a new guy. Neither of them knew what they were doing. My stuff was dirty and broken. I had to help because they were taking so long, and the company still charged me for the time!!!! It shouldn't take 7:30 hours to move a studio apartment 30 mins away! Just don't!!!! read more

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Movers needed, got the quote for 736 sq foot apartment. One man and one woman show up to move contents from third floor to uhaul. I was quoted $300 for 3 hours and promised It would be loaded and unloaded in the 3 hours. Woman can't lift couch, man allergic to cats, broke nightstand and now want to charge by the minute to unload at the house because they severely underestimated the time to load a small apartment with one man and a woman. Woman can't lift tv stand nor headboard, not able to do the job. I called to have the person swapped out, no one in all of Tampa available. Terrible read more

I'm not typically the type of person to leave reviews, especially not negative reviews, but I wouldn't wish the moving experience I had with bellhop on anyone. To start - I recently used this company to move from a storage unit in Washington DC to Atlanta, Georgia. I was initially quoted for an amount around $3700. Because of the price, I wanted to shop around. I ended up accepting my quote on its last valid day, and because of this, my originally quoted price "expired" and the price increased a little over $100. They were able to offer me a "discount" of $100 to help "offset the amount". This should've been the first red flag as my quote hadn't technically even expired yet. Bringing us to moving day, I was unable to be present as I had already moved to Atlanta. I had a friend help orchestrate the move from the DC side. When movers are beginning and ending the move they are supposed to scan a QR code as a form of clocking in and out. This measures the amount of time they worked, but please be aware that they will do everything they can to NOT scan the QR code to clock out. Since I was moving my items out of a storage unit, the move only last about 30 minutes. When my friend prompted the movers to scan the QR code to finish, they refused to do so and said it wasn't necessary. About 45 minutes after my friend called me to tell me the move had been completed, the movers finally called me to tell me they were done. I asked them why they refused to scan the QR code to clock out and they claimed it was unnecessary and proceeded to ask me when and how I planned to send them a tip. Naturally, I wasn't planning on tipping them until after I had received my items so I could ensure the tip reflected the work. When I told them this, they kept asking me if I would tip sooner and specifically asked me NOT to tip them through the app as you are intended to do. Instead, they wanted me to send them money on Venmo or cash app. In an effort to get off the phone because I was on my way into work, I requested that the head mover send me his Venmo and told him that I would consider sending a tip sooner, but that it wouldn't be immediate as I was walking into my office. About 15 minutes later, I received a call from one of the other members of the moving team asking me when I was going to tip him. He continued to call me two more times within 30 minutes DESPITE me saying that I would not be sending the money yet. Not to mention, they made my friend very uncomfortable as they made multiple advances on her. Because of this experience, I reached out to customer service to report the behavior. Customer service seemed to be helpful as they mentioned they would report this behavior to their higher ups, but I never heard anything else from them regarding this. Upon receiving my items, every single piece of furniture was significantly damaged. As directed, I uploaded photos of every scratch, dent, and puncture in all of my furniture to the portal. Upon "review" of my items, I was offered a measly $200 refund. Let's refer back to the price of the move (almost $4000). The way refunds are calculated based off of damage is dependent on the estimated weight of each item. I can't remember the exact calculation they use for the refund, but it's something crazy low like 10¢/pound. That being said, they don't weigh a single item before offering a refund. I had a vintage wooden dresser moved that was originally $800 and it was totally destroyed during the move. Not a single surface was left undamaged. Since it is a fully wooden dresser, it weighs upwards of 200lbs, but they estimate the weight at 125lbs. If you try to adjust the weight of the item, they won't do it unless you're able to provide the original purchase receipt with the weight of each item listed. I told them I wasn't able to provide this because it was vintage, and they told me they aren't supposed to move vintage items and they only did it as a courtesy for me (absolutely CRAZY and dismissive customer service if you ask me). Do yourself a favor and use literally ANY other moving company unless you want all your items to be damaged, you want to be harassed, and you want horrible customer service. read more

I left a review about my awesome Bellhops movers, now I have to tell you a little about my Customer Care Rep, Caitlin McDonald! Never in my life have I found a more caring, compassionate, and engaged representative of any company, anywhere, at any time! There just aren't enough words to describe Caitlin's awesomeness!  Caitlin was there for me before, during, and even after the move making sure everything was okay every step of the way! From our numerous exchanges I learned Caitlin is a working mother with a beautiful young daughter. I can only imagine the complexities that must entail. But from her attention to me and my move I felt like I was the soul focus of her attention! Oh, and Caitlin has a wonderful sense of humor which went a long way toward mitigating the many emotional ups and downs and sheer terror associated with moving (at least for an amateur like myself). Caitlin, as long as I live I will never be able to thank you enough!  Bellhops sure is lucky to have you and so was I!  My very best to you Caitlin, and to the beautiful young daughter you are working so hard to make an exceptional life for!  John Darling (and Cruzer)  St Pete, FL read more

Bellhop Moving - Cruzer - Movers Near Me - Tampa, Florida

Beware! The movers we dealt with worked hard and did a good job but the customer service is terrible. Make sure to get the movers to scan the QR code because our mover lied and said they worked 2 hours longer than they actually worked which we were charged for ($300 more than the original price) customer service sided with the movers and did not refund the money. Spend a little extra time to find movers directly rather than dealing with this shady third party that makes things seem simple. read more

As a mover of BELLHOP, I truly hate working for this company. They rip you off every chance they get and they don't even compensate for travel the way they SHOULD. Pay is awful for the work load, assessments of jobs are poorly done (or not even done) in result, work load is always more than expected. Customers are rip off every chance they get. Communication is poor when speaking to support or management. No Real Sense of Urgency! Working with other movers is fine but due to their lack of capabilities and causing damage, my result/ratings become collateral damage to their incompetence/incapabilities. There's not even enough jobs to go around for all the "pros" they hire on. So many more things that I can say that would be more of a detriment than benefit for this company and it's really sad. All I have to say to end this off with a bang is DON'T DO IT... DON'T EVEN THINK TWICE ABOUT IT. Better off calling the buddies and a dog for help. read more

DO NOT USE THIS SERVICE. I hired them for a move from Tampa to Charlotte. The only good interaction I had with them was scheduling the move (of course), and the kids doing the actual labor were nice enough -although they were very unorganized. Everything else left EVERYthing to be desired. First, the guys show up to pack my stuff into the truck but they didn't have any supplies. Or even a truck.... because the driver was late. They came with no plastic wrap, no extra boxes, no blankets, nothing. Luckily, I had a lot of extra wrapping plastic that they were able to use. Next, since the driver was late they weren't able to load my things into the truck which pushed back the entire day, and we were supposed to get an early start. Finally, hours after he was supposed to arrive, the driver shows up. Once we got to Charlotte the next day, the driver arrived semi on-time and the kids promptly unpacked my items. Great. They even unloaded my items without incident, so I thought maybe it was just a bad start. But once I unpacked everything, I realized they lost an entire box, all of my vacuum cleaner attachments, and a bar to my weight set (which is now useless without said bar). The box they lost contained essential work items such as my keyboard, monitor, tv cords, etc, all of which I had to re-buy. However, I wasn't too worried because I purchased the extra insurance that guaranteed they'd replace the monetary value of any items that were lost or damaged. Pah! That's the biggest joke and rip off of this whole thing. I submitted a claim which I promptly filed after I noticed my missing items. I even made a spreadsheet that very nicely included links documenting the cost of everything, and any receipts that I still had of the missing items. All in all, it was maybe $300-$400. I didn't get a response until ALMOST A YEAR AFTER THE MOVE, when an employee named Tameka Jacoway tells me she reviewed my case and has determined that I'm not entitled to receive any funds for my claim. What is the point now?! At the very least, they should have returned the cost of the additional insurance, but they didn't even have the decency to do that. Just terrible. read more

Great movers, on time and didn't waste any time on the job. Was a very good experience overall. I wouldn't hesitate calling them again. Competitive pricing too. read more

Bellhop keeps you informed during the entire process - from the time you sign the contract to the actual move to after the move. Team arrived on time and were very organized. Two chairs did have some damage but Bellhop was quick to send a claim form for the damage. - it is still outstanding so I can't comment on damage coverage. Overall I am happy with a bellhop and would recommend them in the future. read more

We used BellHop for our local move and even purchased the insurance they suggested just in case. They ruined our coffee table, 3 dining chairs and broke a speaker. We were told to reach out to get an estimate repair cost and BellHop offered to give us less than half of the repair cost of the coffee table. The coffee table was the only thing the repair company said was fixable, so we are just screwed with our chairs and speaker. I would never recommend this company and move myself next time. read more

We used BellHop for our recent move and paid extra for insurance to protect our items. We had multiple pieces of furniture damaged during the move. The repair company was unable to fix certain pieces and BellHop offered us a check for pennies. We are so upset these items have been ruined and they are all less than 3 years old. The customer service person I was dealing with just ignored my questions/complaints about this situation and the low offer from them. Very unhappy. read more

We hired Bellhop to help move a 16' POD into a storage facility. There were two movers that showed up. The problem is the only reason I hired them was so they could lift the heavier items. One guy walked off without saying a word 45 minutes after arriving. I had to lift the heavy items myself, totally negating the reason they were hired in the first place. The other guy was good, so he got a nice tip. But as a whole this was a very frustrating and disappointing experience. I can not recommend that you do business with this company. They can't be trusted do do the simple things, like show up and work. read more

KEEP LOOKING! Honestly, the movers were very nice. However, I overheard them talking and several admitted it was their first day - we felt so bad for the skinny kids we tipped them $75 each. Still, OMG-The number of things they BROKE is unbelievable. Dragging my Restoration Hardware kitchen table and headboard ACROSS the bare wood floors, WTH! Sadly, it took a few hours to even realize the flat screens TVs the movers assured us they would 'take good care of with extra padding' ended up broken. What I learned in the end was the worst part Bellhops is nothing but a mega third-party corporation that makes you pay a professional moving fee just to send you random laborers off the street, later refusing to standby any of their work. Sorry Bellhops, I don't think you can offer additional help. The order is under my legal name, Dean. I've already worked with your incompetent corporate employees Jay, Zac, Alex, etc. in some massive call center who lack a single ounce of empathy. Keep looking! read more

DO NOT go with this company. I booked with them a month in advance and they called to cancel my order less than 24 hours before they were supposed to come. I had confirmed everything with them the day prior. They are extremely unprofessional and did not offer any suggestions other than moving my date, which is not a solution. They seemed to be reliable from the start, but at the end of the day this was the worst customer service experience I've ever had in my life. Update: Contrary to what they wrote back to this review they DID NOT offer me a discounted rate for another date. Yes, they did offer me a different day (which didn't work on my tight timeline) but a discounted rate was never discussed. Further evidence that this company is unreliable and unprofessional. Don't be tricked by the friendly demeanor the staff has while booking you, and yes charging your card. When it came time to providing quality service (or any service at all they majorly failed. read more

This was the worse experience I've ever had dealing with a moving company. Everything that could've went wrong, went absolutely wrong. I booked with this company after reading majority good reviews online, only to end up choosing this company and having a nightmare of an experience. My driver should up at 10:06 am, a hour late. He said that he'd just got out of the hospital that morning with a hip injury, and that he planned on "taking it slow". I empathized on his injury but expressed my concerns about him not getting this move done in a timely manner due to his injury. He assured me that he would be okay but this was the least of my worries. The movers showed up with just a truck. They had no tools, nothing to protect my belongings, no wraps, no plastic, NOTHING! I informed the guy taking my reservation that I had beds that needed to be assembled and reassembled. Because the movers had no tools, they asked me to go to Home Depot and rent a drill. I ended up taking a half hour to purchase a drill and drill kit so they could complete the loading of my furniture. When I pull back up, I saw all of my mattresses on the ground outside halfway out of the mattress protector I put them in. I had to ask them to pick them up. After 3 hours of loading they get ready to load the last few items which are 3 TV's. One of the movers asked if I had a box and I told him "no" and never heard anything else. That is until we get to my new place and they unload all my items off the truck. 2 out of 3 TV's were damaged, with one of the TV's being completely inoperable. The movers said that the TV's had a minor cracked but worked fine. I should've known something was terribly wrong when they left them leaning against my wall downstairs instead of setting them up in the proper location like I advised. Before leaving, the movers told me they started a claim with their company and everything would be taken care of. As soon as they left, I brought each TV upstairs to put in the correct bedroom. When I got to my master with one of the TV's I noticed that there wasn't just a "small crack" but the legs were broken completely snapped off my tv. The TV can no longer stand on its own! The "small crack" led to the trim breaking off around the entire tv. When I got the second TV upstairs in my son room, I noticed that his dresser was not put back together underneath the bed where they belonged. The movers didn't even finish reassembling the bed frame and have lost the screws and track. I plug my sons tv in and it's cracked right up the middle and completely inoperable. As I peak in my 3rd bedroom, I also notice that my child's dresser was damaged. They ripped the drawers out and were unable to put them back in. Those drawers were not meant to come out of the dresser. They just left the drawers stacked on top of the dresser. They also ripped the drawers out of my dresser, which were not meant to be separated so now I have two severely damaged dressers that have to be replaced and a bed frame that is missing drawers because of the movers were inexperienced and unprofessional. I filed a claim for my TV's and the company initial offered me $57. What a slap in the face! I explained to them the amount of damaged caused from this one day of interactions with their representatives and all they came back with was $100. I have hundreds of dollars worth of damage done by this company and all they can offer is 10% off. DO NOT use this company. read more

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After the truck driver breaking down an hour into his long distance drive, being a day late, damaging multiple pieces of furniture (including completely breaking the whole back of our couch), and making us track them down for MONTHS, they sent us a measly check that won't even replace one piece of furniture they broke. Honestly the worst customer service I have ever received. The manager couldn't even provide us with an invoice for the random charges to our cards that didn't add up. We reached out to her MULTIPLE TIMES via email and phone and she never responded. This business is a scam and they contract out terrible work. The whole "stress free moving" is a bold face lie. I would be ashamed to be an employee of this company. If you have any self respect, save your sanity and items and use another company. read more

A couple of pieces of furniture were damaged :( Crew was very nice, hardworking and professional. read more

I booked our moving in advance, they moved me for the day before, then they cancelled the day of the moving, 25 minutes late from the time they were supposed to come. Now it's two days later after the original date, they were supposed to be in our home 8am sharp. I loose money, our leasing is charging us for the extra days. THEY ARE A MESS!!! DO NOT HIRE THEM!!!! read more

I used Bellhops twice. The first time they damaged a piece of furniture and I was told they would follow up which they never did. We somewhat blamed it on the move itself. We were going from a third story to a ground floor and the piece they damaged was heavy. We used them again and what a mistake. I provided over two dozen moving blankets for items they were loading into a pod. They didn't bring enough blankets or supplies to wrap the furniture that was going to the apartment. We asked them several times to wrap and protect items and they kept saying they were. They damaged most of my furniture and did nothing to make it right. They crammed a sectional couch through the garage door instead of taking it apart. Damage is extensive. My furniture was less than two years old and I have have submitted documentation on the condition before the move which verifies that it was in excellent condition. I have also emailed the CEO with a review and am still waiting for a phone call. Biggest mistake and worst moving company ever. Don't do it. Trust me you will regret it. My rating is ZERO because that is the lowest number of stars I can gIve. Response to Luke. Yes I had communications with your Claims team. The file will also reflect, as does my above comment, that many of our items were in a pod. I asked for assistance in inspecting the items in the pod and was denied that request. Was your expectation that we hire movers to inspect the items in the pod? If I was able to move the items in the pod I would not have hired movers in the first place. When we communicated the full extent of the damages we were then told that we had exceeded your timeframe which went against the extension you supposedly gave us. The initial settlement you offered was only for the items that were in the apartment. I responded to a survey from the CEO for bellhops when I read the language that stated if we accepted that offer we could voided our right to claim damages to the items that were in the pod. Still waiting to have your CEO call. read more

Reece, Tramel, Dominic, Chris, Jodeci, and Angel were my AMAZING team!! They made what I anticipated to be a stressful event so incredibly smooth, event-free, and FAST! They showed up right on time, and came prepared with blankets and any supplies I might have missed. Reece even went above and beyond to attend to my tiny emotional meltdown. Everyone worked together so efficiently and quickly (like they knew what they were doing or something). I was so impressed and would HIGHLY recommend!! EXCELLENT experience. read more

I hired them to move my house and they destroyed for items. Once they left they said they will have the manager call and handle it. The manager called and said it was my fault read more

If I could give 0 stars I would. DO NOT USE. I have a one bedroom apartment, 750sf. They quoted me $350 and 2 hours with 3 guys and a truck. On delivery day 3 guys showed up and began slowly working. Keep in mind, when I moved into this exact apartment with the same amount of furniture and boxed, it took 2 guys 1.5 hours to move everything in. A guy would take some boxes and then disappear for 30 minutes then a new guy would show up. There ended up being 5 guys (which I didn't approve so now I was being charged per person) and between all 5 of them it took 4.5 hours to move my things into the truck. Ridiculous. We drive to my new apartment and the truck they were driving was giving off so much smoke from the hood it completely smoked out cars next to it. I thought it was going to break down. Then it takes them an additional 2 hours to move everything in. This time I could actually see the truck so they couldn't hang out in the truck between loads to rack up my hourly bill. And now there were 3 guys. Every box labeled fragile was smashed and pushed in, boxes labeled "this side up" were upside down. And one guy dropped a box and everything inside shattered and he just looked at me and didn't apologize, just picked it up and put it down. When they finished bringing things in, they were supposed to assemble my bed and desk, I just had surgery the day before and couldn't physically do it myself, but when they started giving me excuses as to why a 2 hour job took them 7 hours with 5 guys, I told them it was unacceptable. The "lead Bellhops guy" just threw up his arms and left. The rest left behind him with me unable to put anything together myself. Customer service was quick with response but when my bill went from $350 to $1200, they offered to bring it to $900 which is still ridiculously overpriced considering what they broke, the attitude they gave and the fact they went out of their way to rack up my bill. Disgusting. Stay away from this scam. read more

Bellhop Moving - Movers Near Me - Tampa, Florida

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Courtney and Logan were awesome! They were friendly, efficient, and so helpful. We would recommend Bellhops to anyone, and would certainly use them again. When I had to change the moving time, they did so without any issues. Note that it's best to book an extra hour because they bill you based on use for every 15 minutes. Their time estimate was pretty accurate, we had them do just two hours (Labor only) and it was just what we needed for our one bedroom apartment. read more

Lawrence bertolette did an amazing job moving my heavy furniture. He was very understanding and got the job done as quickly as he could. He made sure to ask where each item went where. He tackle each problem with ease. I'd definitely recommend this guy and his team to anyone read more

Pro: every single person I spoke with or met was super polite & nice. Con: truck drivers and movers work independently which caused my move to be a disaster. On moving day, I was told my time slot was going to be pushed back 3 hours from 2pm to 5pm. At 5pm, the movers showed up, but no truck. At 7pm, truck showed up. The move took 3 hours total time. The move was sloppy and slow, they were tired...long day I'm sure. I got my final bill and it was for 5 hours and suggested tip. Yikes! I requested it to be adjusted to 3 hours which they did. No financial adjustment for being five hours late except for an apology. Would not recommend this company. read more

DO NOT USE THEM! They are horrible and do not care about your order at all! I placed an order for help only in Tampa and recieved an confirmation email. The day before they were suppose to arrive to help me load a pod they called to reschedule. Very frustrating, since when you move you definitely do it on a schedule. So, I ok them to come TWO days later, trying to work with them. Then the night before the RESCHEDULED appointment they called and tried to reschedule again for 4 days LATER! Who in the world has these much room in a moving schedule????? They were completely indifferent about they stress they had caused me. They are the worse! Look elsewhere! read more

They were impressively fast and well organized. Alexios arrived early to meet with me and help plan, and Ryan and Courtney were very fast at springing the plan into action. I really appreciated them pushing through the rain. Overall they provided a great experience with moving services. I will definitely use Bellhops again in the future. read more

movers were late to arrive to move my 1/1 from South Tampa to St Pete, literally just across the bridge. They were all super nice and friendly but worked at a super chill and laid back pace. It took 4 hours and I was charged for 5.25 hours until customer service took it back down to 4 hours as she verified the movers all arrived separately and at different times. Did a nice job and didn't damage anything. Still paid $430 which is outrageous. read more

Found Bellhop on Groupon. We discussed the rates and then a day later was shocked to see they charged our credit card double the rate we discussed. We were short on time and knew it would be difficult to find another mover before our move out date so we stuck with them. On moving day, 1 HOUR before the movers arrived we received a phone call that one of their employees was injured and cannot make it. The company has no backup plan whatsoever for situations like this and apologized. They even offered us a full refund. Are you kidding me? A refund? Yeah, no kidding you're going to refund us! They offered to send movers the next day at half price and then called back 10 mins later saying they fired their employee and now cannot move us at all. Meanwhile every single moving company and Uhaul reservations are completely booked. This company is unprofessional and does not care about its customers. read more

Awful all around. Believe all of the negative reviews. If your lookin for bad service just hire bellhops

I URGE YOU TO STAY AWAY FROM THIS MOVING COMPANY AT ALL COSTS. PLEASE RECONSIDER IF YOU ARE PLANNING TO USE THIS COMPANY. This is not something I have EVER done. I have never taken the time out of my busy day to write a bad a review, but I view this as my civic duty to warn others in the Tampa area to STAY AWAY from this company. This has got to be the most shoddy company out there, and I am at a loss for how they have any "good reviews". I imagine they are setting up google accounts and writing these reviews themselves. First, the driver of the moving truck was completely separate from the labor. This driver spoke no English, and thus it was very difficult to navigate this driver to the correct pickup and drop off locations. He got lost multiple times on the drive to the storage facility, requiring me to literally drive around the area and find him sitting on the side of the road. The labor drove separately, so they were of no use in helping the driver out with navigation. Upon entering my apartment, the laborers realized they only had one small roll of wrap, and thus were only able to wrap one single item of mine. These two individuals seemed extremely green, and didn't have any apparent moving experience. This company is a broker for moving services, meaning they bare little to NO RESPONISBILITY for the quality of the workers they connect with you. This business model leads to a complete lack of accountability, which I assure you is not something you want when CHOOSING a moving service. When the driver finally made it to the storage unit, I went upstairs to check on the unit and open it up. When I came down, I saw that they had unpacked my expensive CB2 kitchen island already, and it was on the trolley. About 20 seconds go by as I assist them moving the heavy piece, and I realize the entire bottom piece of the furniture has been broken in half. They were apparently just not going to say anything. Luckily I insisted that I help them unpack everything (because I had seen how careless the workers were when packing it up initially). I knew if I was at least there they would be a bit more cautious, and even then they hit expensive furniture pieces on just about every wall and doorway imaginable. If I had stayed in my car during the unpack, I guarantee I wouldn't have ever figured out this expensive piece was broken until I retrieved the piece months later from storage. This is where it gets good. The workers at the time assured me that they fully reimburse for damages to property, meaning I would get the full $2,600 for the piece. I FILE a claim, and before the claim advisor would even speak to me, he waited until my payment for the services went through. This alone felt very wrong to me. It was at this point that I knew I wasn't going to like the outcome. The gentleman begins by stating that their standard policy is a ridiculous and arbitrary $0.60/lb/item. This is clearly a far cry from full reimbursement, which I was assured by both laborers countless times after the accident. To make things worse, the actual settlement they sent me was far under what $0.60/lb would have come to. The piece was about 400 bs, which would make the claim, even under their unfair and rudimentary policy of $0.60/lb come out to well over $200. They offered $120. Less than 5% of the price of the item. I can't beg you enough to STAY AWAY FROM THIS COMPANY. YOU WILL LIVE TO REGRET USING THEM I PROMISE YOU. read more

Robert, Sydney, and Jacob did a great job. The move was extremely fast. They were careful not to break anything and were very helpful.