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Bellevue Messenger

3.0 (1 review)

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xfinity Comcast - Line laying here for 2 months with no responsiveness on the part of xfinity despite 5 wasted trips to their store and many calls.

xfinity Comcast

1.4(39 reviews)
0.9 mi•Bellevue

I typically have extreme long waits when I come in Comcast stores so I mentally prepared…read morebeforehand. Although there may not be many customers in the store, the representative tend to move slow and have casual conversations that slow the process down. I was happy to see learn when I arrived that I was able to set an account up online and also order my equipment. By the time I was called up by a representative I had everything handled on my end, I just needed to get my equipment. After many attempts to upsell other features, the representative finally gave me the equipment I needed to set up internet at my new place. The whole process seemed a little too easy and of course I get home and there is no coax cable in my kit. So I wasn't able to set up my internet that day and had to make another trip back the next day.

My Xfinity internet service has been continuously unstable, with frequent outages and performance…read moreissues. Xfinity has acknowledged that the problem is due to a failing main line servicing my development and that it needs to be replaced, yet they have repeatedly refused or delayed completing this work. As a result, the service remains unreliable despite knowing the root cause. Paying for consistent internet while the provider fails to address known infrastructure issues is extremely frustrating. Lack of accountability, no clear timeline for repair, and ongoing instability make this service unacceptable.

Bellevue Messenger - printmedia - Updated October 2026

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