The venue itself is gorgeous for smaller parties…read more The point of contact is Maribel she is very helpful. With that being said she is not a planner or coordinator. If you want your party to be flawless I highly highly recommend you hire a planner. Someone that will be on top of everything so nothing gets overlooked. During my ceremony the microphone did not work. Maribel informed me she had asked the groom and officiant to check that the mic was working. I don't believe these duties should be assigned to them specially the groom as he is busy with so many other things the day of the wedding. During the reception we ran out of food. We are still trying to figure out how this happened as additional plates were ordered. I did tell Maribel I would've appreciated if someone notified me so I could've apologized to the guests that didn't receive plates. During the dance I had brought in special lights to be passed out. I did tell a couple of workers at least twice that those lights needed to be passed out during the dance. And they were not. Other nuances happened that I tried to communicate and Maribel's response was that as a bride I should've known and that it was poor planning from my behave. Which maybe it was but also this was my first time getting married so there is no way I could've know and I trusted them since they claim to have events every weekend. And also as a client that is not what I expect to hear. Overall, I think the team tries their best but i do feel communication could've been better. Also, please save yourself the trouble and hire a planner to overlook everything because things will be missed. I forgot to mention I came in Thursday to set up the venue, I offered to put the place cards in their place for dinner and I was told by the young girl with the glasses that the table clothes were not ready and that she could do that. We came back the next day (Friday) and half of our place cards were missing. I am not saying they lost them but I did offer to put them up myself when none of them were missing. I trusted them since they said they handle 30-40 booking at a time. Maribel said a couple of things were missing and but never reached out to me to clarify.

Recently had our wedding here and it was amazing. A little confusion with the dj with some parts of…read morethe night but overall kept the party going. I would definitely recommend this venue to anyone. They do everything in house the food was delicious all my guest really enjoyed it(chicken plablano) and the cake was perfect as well. They include unlimited beer which was a good selling point. Over we were so happy with the venue and everyone had so much fun. Also the location is amazing right in front of the San Jacinto park downtown. 10/10 would recommend

We booked this venue for a work event. Sandra was very accommodating, and the staff was helpful and…read morecourteous. Everyone loved the decorations and the mocktails. It's also a very nice venue, and the restrooms were very clean. We would definitely book them again!

Beautiful venue with water features; open house Sunday May 18th from 10-2 go check it out!read more

An outstanding and wonderful experience!!! We threw a baby shower this past Friday and we had the…read moregreatest time ever!!! The owner made it easy going and was very professional with every transaction that took place. We loved the atmosphere and decor was above and beyond our expectations!!! I would recommend this establishment to anyone throwing any type of event or party!!!

Woo hoo! This is my 500th review! Perfecto! We came to this venue recently for a graduation party…read more My friend's daughter graduated from high school. Yay! It's hidden in an older shopping center. Heads up...parking is kind of an issue. We had a hard time finding a space. Overall, the place is spacious and clean everywhere. The tile floors were spotless and best of all...the restroom was immaculate. They only have one restroom. Two would be better but it is what it is. It also has a small kitchen area. I would say this party hall is ideal for about 100 guests to sit comfortably. There's also a large area to dance. Based on their Facebook page, they also offer Zumba classes. The owner also helps with decorating, and even candy bars and cakes. I'm not sure what else she assists with. Would I have a party here? Probably not just because of its location. My family mostly lives on the eastside and I live in the west. If it was closer to me, I would consider it.

This is such an awesome event center. You can do so many things at this venue. When you first walk…read moredown the little alleyway you come to a big open area where it would be perfect for like a little concerts or a little fleamarket. Then when you walk into the actual venue where the wedding was it was so nicely decorated. I would absolutely recommend this event center for a function. I don't know whether they catered the wedding or not but they had the ceremony and the reception in the same building. Really nice

I wish I could give this place a zero-star rating. Irma has to be the worst business owner I've…read moredealt with. Despite traveling from Dallas, my experience at this venue was incredibly disappointing. Irma's treatment was utterly disrespectful. I had arranged a meeting with her three weeks in advance, providing ample time for her to cancel if necessary. Sadly, upon arriving, there was no warm welcome. All she said was, "I forgot to cancel you," without even an apology. She shut the doors on our face. I'm glad I will not be spending any of my time, money, and effort into dealing with someone like Irma. If you're looking for a venue please reconsider other options with better customer service.

I would like to say that Grace Gardens made my big day unforgettable, but I would be lying. It's…read morethe people that work there that make Grace Gardens... Grace Gardens. When you book this venue you create a family you never knew you needed. My wedding coordinator was Maria. She not only put my husband's and my needs first, but was so organized and made the process so seamless. I had noooooo idea what I was doing but she was there to guide me every step of the way. Then you have Benir who is in charge of the food and bakery. My husband was in charge of selecting the food and the cake and they instantly hit it off. She kept the process of selecting the food and cake fun and easy. She designed our cake for us because we had no idea what we wanted it to look like. It was awesome and tasted even better! Last but not least there is Frank, our DJ that helped us by putting everything together from the lights, to the ceremony, to the music. Frank and Maria make the best team. The way the music and the lights made the tent dance and come to life was unforgettable. If I could describe the tent it was as if it was dancing with us. Frank and Maria felt like family and made our wedding so special. Thank you guys for everything. I would say let's do it again, but I only plan on getting married once!

Me and my fiance' booked this venue for our wedding. We booked it about a year in advance and after…read morea few payments I was informed that my grandfather could not make the wedding due to travel restrictions from his declining health. We then decided to cancel the venue and get married closer to where I live so my grandfather could be there. We reached out to the venue instantly. We expressed our understanding that we canceled so we were at their mercy. However, we would appreciate if we could get a portion of our money back for our wedding (not a full refund because again, we understand how these things work). They aggressively said no and went on a tangent. Now if we canceled a month before the wedding, I would be more forgiving of this behavior. However, we canceled almost a year out and they refuse to show any decency for our situation. Life deals bad cards sometimes and it's unfortunate that we were forced to cancel but it's saddening to know that there are people out there that can take so much money from a young couple that's fallen on hard times and not think twice about it. We don't have much. A small refund would have helped immensely. TLDR: If you book with this venue. Don't do it too far out because if something bad happens and you have to cancel, you will not be met with grace. No matter how far out your cancelation is..

We just celebrated our daughter's quinceañera a few weeks ago. Everyone had a great time. Owners…read moreare wonderful and very attentive. it would had been a perfect 5 star if it wasn't for air conditioner. It was real hot all night. Everything else was amazing.

I had my daughter's quinceañera at this hall 9/9/23. The host Lupita is very nice. I was happy with…read morethe whole package deal we paid for, and the hall until the day of our event. We had paid for the smoke machine which malfunctioned the day of the event and got some ugly green confetti thrown at my husband and daughter during the father daughter dance. Nothing having to do with her color scheme. We only received partial refund for that malfunction. I did not make a big deal the day of, because I understand there is no control over that situation but I honestly believed we would get refunded as paid service was not accomplished. There was also a leak right in the middle of the dance floor and it wasn't even raining!! The DJ asked me for all the info which was written on the itinerary to the T days before the event! He even asked for music genre we preferred and what music we didn't want. Well needless to say, it was a waste of time! Music was mediocre! At the time of presentation of court , it was a disgrace! We paid for the margarita/ piña colada machine service, as well as bottle service. I received feedback from our guests that the bartenders were charging for already paid services. The margarita/ piña colada machine broke down with in a few hours our event began. The servers during reception lack costumer service as they were rude to our guests! As if they were serving free food! I truly believed this venue would deliver great service and amazing memories for us but it was disappointing. For the amount of money we paid I'm sure there are better options.

***Beware***Had my wedding there this past Saturday. Nothing good to say about the experience…read moreother than the hall is beautiful on the inside. We were advised upon signing the contract that if not all food was consumed during the hours, they would announce there was food left and we could get seconds. We were not allowed to take the leftover food home. They never announced seconds were available like we were advised. We later learned during the dance that not only did we have to ask for seconds ourselves but it could only have been thru a certain time frame. The cake experience was a disaster. They use fantasy cakes which means that it is a fake cake you pose to take pictures with. The entire cake is not real. They only have a few to choose from. I wanted plain ivory round tiers with real roses. I was to supply the roses. I was fine with that. I had to keep reaching out to follow up to see if this could be done. I was told that it had to be a real cake that the "baker" would do. I was fine with it. I chose cream cheese icing. I have pictures of the before and after. The cake was a mess. The one thing my husband was willing to pay over $10,000 for a hall because of the special meaning and they didn't bother to make it look descent. Thank the lord that my friend and mother-in-law were uphauled and fixed it themselves. I have pictures. My mom paid $500.00 for the candy bar as a gift. She was advised that it was for 2 hours and this is noted in the pamphlet. What is not in the contract or pamphlet is that the entire candy is removed and not given to you at the end of the night. The servers took it all away. If it is paid for then, it should have been given back. There was not $500.00 worth of candy on that table. They never announced guests could start to eat candy or needed to stop eating candy. I was in management for one of the major chocolate manufactures that they had on the candy table for years. I not only know the amount of product in each bag whether it's fun size, full size or bite size but also know the prices. I received complaints from multiple guests regarding how the servers did not let my special needs cousin or my elderly uncle and aunt take a candy because they were going to start putting it away. They had not even started to put it away at that time. It felt like they were there to count the candy going out even though it was my candy that was purchased for $500.00. We feel that if the candy is out on display then the guests should be able to help themselves. To think this is supposed to be a special night and they are supposed to be there to help it go flawlessly. I would not recommend this to anyone.

My Daughter had her wedding reception here. It's a really nice place. I highly recommend The…read moreTitanic Ballroom for your Special Occasions!