Story Lake has multiple communities that are all gated and very secured. They all have resort style…read morepools and amenities and are very well kept. Story Lake is spread over a very large area as it has multiple communities. I could not find the Dog Park anywhere so I doubt they have one luckily shingle Creek regional Park is right next to it.

We are residents in the Reflections neighborhood and visit the Storey Lake Clubhouse pool often,…read moreespecially when our children are in town. Overall, we really enjoy the amenities, it's a great setup and something we value having so close to home. However, our most recent visit was disappointing. We were required to pay for our pass, and my husband ended up standing at the front desk for about 20 minutes because the staff member kept assisting other guests instead of completing his transaction. That was frustrating and could have been handled much more efficiently. More concerning is the lack of enforcement of safety guidelines. While some lifeguards at the slides are attentive and doing a great job, others appear distracted--on their phones or wearing headphones--and not ensuring the area is clear before the next person goes down. We've also seen ongoing issues, including children throwing rocks into the waters from the landscaping, spilling drinks in the pools, roughhousing, and tossing balls. On one occasion, a guest even had a dog in a float in the lazy river. Staff stated it was an emotional support animal, but regardless, this raises concerns about cleanliness and overall pool safety. We understand that many guests are on vacation and enjoying themselves, but for residents who pay a significant amount to access these amenities, there should be a higher level of consistency and professionalism from staff. With better supervision and enforcement of rules, this could be an even more enjoyable experience for everyone.

Clean, cozy, super cute and very close to all major attractions. Loved the playroom and big dining…read morearea!

My stay here was very short but I had such a wonderful time!…read more The hallmark was definitely the ambience and the brightness that illuminates throughout the home. Each room had it's own theme, my favorite was the flamingo bedroom. I felt as if I was staying at a family home, not a regular rental. It was so cozy and everything was very clean. The gaming room and pool were the two places where I spent the most time and the downstairs shower was so relaxing (I think I was in there for over 30 mins. LOL) I also loved all the Disney decor and wall art, which was very nostalgic. I did visit Universal Studios during my stay, which was only about 20mins away. I felt so at-home here and I honestly did not want to leave. I will definitely book here next summer when I visit Florida again!!

Horrible accommodations. Cockroaches in the unit, broken and torn apart beds, broken toilets,…read moreuseless customer service people and "on site" maintenance is not on site and will not show up. This company sucks and these units suck. Find something better if you're planning on staying here.

Stayed here for 4-5 days in March of this year and absolutely loved it. The property has a large…read morepool, a nice sized hot tub, and a pond/lake that has a lot of wildlife in it. Our villa had 4 bedrooms and 2 bathrooms and it was comfortable and clean. We were on a half business/half pleasure trip and this accommodation was great. We were able to get up right as the pool area was opening everyday and use the pool and the hot tub facilities typically without anyone else there at all. Even in March the pool was warm enough to swim in and the Hot Tub was just great. In the pond we were able to find a lot of different birds, a ton of turtles, and even a gator! I love gators so that was awesome for me! Wouldn't hesitate to book this again.

Have stayed here for 4 years, checked in and they want to charge us for 2 houses. Guest services…read morewas so rude and won't help us. They are stealing money from us.

We stayed here for one week, my family has three children under the age of five. The owner is very…read moreinvested in this new property and nice. She is happy to reply to questions and accommodate however she can. Since it's a newly renovated townhouse everything is new, which is nice. Pots and pans aren't scratched up. The townhouse itself is modern and nice, but not great for very small children. The owner welcomes kids and even has a high chair and plastic dish ware but the stairs are steep and uncarpeted(this wasn't false advertising, just wanted to let people know), dangerous for little legs. It would be great with older kids for sure! My review reflects the overall experience of staying at the place. The surrounding area is a little trashy. The Regal Oaks isn't really regal. The neighbors spend their afternoons fixing cars and smoking cigarettes on their stoops. They are perfectly nice but i hate cigarettes. When you walk around you notice everyone has reinforced door locks(I felt safe until i noticed that even though i have no reason to think these extra locks were needed ). And there is trash strewn around from the raccoons at night, one of which made it to the pool so the water slide was closed down to be cleaned and shocked. The pool water is a little murky looking and both my son and I developed a slight rash while we were there that disappeared after a week so it wasn't serious. We aren't sure if it was the pool or a sensitivity to detergent. The great perk is that it's really close to Disney and you can walk to "Old Town", which is also trashy but fun. There is a decent pizza place there too! If you aren't on air bnb and want to stay here, you can go directly through Regal Oaks and find different rentals there through them and don't have to worry about the air bnb process. It's perfect for older families(my father in law loved it) or young adults who want to be near Disney, a resort and in walking distance to some bars.

So I have mixed feelings about this location. We were lucky enough to be on the main property off…read moreto one of the sides with another private pool. But let me tell you I've read some horror stories about the units across the street which still belong to the property too. Comfort level was great because we had our very own 2 bedroom townhouse with2 bathrooms full kitchen etc and it was nicely kept. We had everything we needed and the BBQ grills by the pools were great. If you're going to the parks all day and want a comfortable place to all stay with a lot of space, this is pretty decent for the economical price we paid. But along with economical prices comes sketchy crowds. There were many teenagers and college kids partying, and iffy crowds of the like all over the property. I mean it must have been a busy weekend the place was packed. Luckily for us, once inside after a long day at the park, it was definitely comfort and relaxation. And in the pool area the following day we stuck to the smaller one by us and not the main one. Place can use some all over maintanence and updating. Just ask to stay in the main property.

This hotel definitely catfished us with the photos. The rooms are extremely outdated and untidy…read more There were hairs in the bathroom and bugs on the floor. Housekeeping does not do a good job. When we tried to check in, there was nobody at the front desk and the kiosk self check in was not working and we stood around for 30 minutes until someone arrived. The walls are very thin and you can hear the people in the rooms next to you. I would not recommend staying here.

They sold the house that we booked an Airbnb on. Forcing us to book with another Airbnb. We would…read morenot recommend a stay here, as we were not made aware that the house was currently being sold when it was being sold.

It's quite nice having the opportunity to rent such a nice size home. The rental offered great…read moreamenities for families, well decorated and clean however in this Florida heat it is very uncomfortable to sleep inside of a warm home. If one chooses to get into the Airbnb business know that it's going to cost money. There was no access granted to adjust the ac therefore the upper level of the home was quite uncomfortable to sleep comfortably at night. Also to rent a home out at this size it would have been nice if the owners had more than 3 face clothes throughout the home for large groups. We had to go out and purchase our own face towels to bathe. Again very lovely home, in a centralized location, great neighbors and more.

My wife and I stayed here courtesy of Monster Reservations Group and we had a very easy time with…read morenot only the service, but the cleanliness of our stay. We were able to use all the amenities. We did notice our tv for the master bathroom wasn't working, when we informed the front desk they had a tech in a hour who fixed it. Only thing we didn't enjoy was the second day the villa above us was very noisy throughout the night. Thats not something related to the staff and service though, just letting reviewers know that the villa isn't soundproof! We would definitely consider coming back.

Went for a week vacation with my family. We stayed at the villas at this resort. I read a few…read morereviews. They did not give this resort a good review. I didn't let that distract me and I still took a chance to explore this resort on my own, and I must say it did not disappoint. It was something for everybody to do in My group. that came down there with Me. The villas were very spacious clean guest services were very attentive. The pools were clean and sanitized. I have to give it a 10 out of 10 I definitely will be returning. I forgot to add the bar by one of the pools. I must say the Bar staff was very welcoming.

I recommend it to everyone, super clean houses, excellence in service, fair price, I loved the…read moreexperience!

Do not recommend- We…read morebooked the day before our stay and were given the total price in a receipt via text. Just a couple hours before the 4:00pm allowed arrival time and even after they sent multiple private messages warning us of possible penalties and even added hidden fees they were to collect. Here is a list: --$50 if pool door is locked --$100 charge for any garbage left on pails or placed in barrels incorrectly --$90 fee to arrive an hour early --$1000 penalty if alarm is accidentally triggered. (At this point we called for details. We learned the alarm doesn't have a cover--it can be triggered by accidentally pressing the buttons. When we expressed our discomfort, we were told that if we didn't like the policy we could cancel our reservation. We begrudgingly accepted the policy.) --$290 for the dogs. This one came at about 5pm. The number of guests and our dogs were listed on the receipt. They texted privately that they realized they didn't include the charge in the price and they wanted to collect it. We texted a picture of the receipt to the Tropical Properties broker, but she refused to drop the pet charge. We were still about an hour away by car. We spoke to customer service at Air B&B and were reassured that we had until midnight to cancel the reservation, given that we had purchased the insurance offered by Air B&B. (BTW THE INSURANCE--A THIRD PARTY NAMED GENERALI TRAVEL INSURANCE--DENIED OUR CLAIM AFTER AIR B&B WALKED US THROUGH THE STEPS TO COLLECT OUR REIMBURSEMENT.) After cancellation we saw on the receipt that Tropical Properties were also planning to collect a $300 resort fee upon our arrival. WE DO NOT RECOMMEND renting any properties associated with Tropical Properties. And although our family has had many successful Air B&B experiences in the past--this was the first time we needed to file a claim through the insurance they offered. We feel the results are unjust and the insurance was a waste of money.