Disappointing Stay - Poorly Maintained Property…read more
Our stay at **283 Marcello Blvd., Kissimmee, FL** was extremely disappointing. Unfortunately, you pay a significant amount of money for what turns out to be an illusion. The photos used to advertise this property are very misleading. At first glance, the home appears beautiful, but once you begin looking closer, the lack of maintenance and cleanliness becomes obvious.
The home had numerous maintenance issues throughout. Wallpaper was peeling from the walls, several TV remotes were missing, the air hockey table had no puck, the foosball table had no ball, and many of the games provided were in a foreign language. Several toilets backed up into the showers, bathroom cabinets were falling apart, and the dining table leaned badly and was literally propped up with paper towels for support.
Cleanliness was another major concern. Several beds had sheets and headboards with what appeared to be mold, body fluids, stains, and hair, as though they had not been properly cleaned. Because of the visible stains and overall condition of the bedding, we felt it was necessary to wash several sets of sheets ourselves before using them. A few of the bedrooms had a strong damp, moldy odor. The vacuum cleaner looked as though it had not been emptied in months. The carpeted staircase was heavily stained, and the upstairs landing had exposed adhesive residue where a decorative item had apparently been been removed. Ironically, there was a sign requesting that guests not wear shoes on the carpet.
For a 12-bedroom home, there was only one functional washer and dryer set, located upstairs, and it repeatedly tripped the circuit breaker. Although there were two laundry closets, only one was actually equipped with appliances, making it extremely inconvenient for a house of this size.
The kitchen was also disappointing. We traveled with our own pots and pans because we were concerned there would not be enough cookware. While there were some pots available, they were below expectations. Neither refrigerator's ice maker worked, and the stove's control markings had been rubbed off, making it difficult to determine the proper burner settings.
Outside, the problems continued. The outdoor trash receptacle was broken, allowing raccoons to make a mess throughout the area. Several decorative pieces were broken, and many of the window blinds were damaged. The theater room was enjoyable, but exposed wiring was hanging from the walls, creating an unfinished and potentially unsafe appearance. Throughout the home, many light bulbs were mismatched, missing, or simply did not work.
Parking was another major inconvenience. There was very limited parking at the property, and the nearest available parking area was approximately three-quarters of a mile away. If you are traveling with elderly or disabled guests, plan to drop them off at the house before parking and prepare for a long walk in the Florida heat. To make matters worse, we were informed that the local ice cream truck driver also operates the towing service, so parking enforcement appears to be taken very seriously.
The only saving grace of our stay was that the children thoroughly enjoyed the pool and the theater room, which helped distract them from the many issues throughout the property.
Overall, this property has tremendous potential, but it is in desperate need of maintenance, repairs, and a thorough deep cleaning. The current condition of the home does not reflect the premium price being charged or the expectations created by the online photographs. I cannot recommend this property until these issues are addressed.
