Finding Jenn was like stumbling upon a winning lottery ticket. I recently bought my first house, undertook my first renovation project, and then needed to find someone to tile my kitchen's backsplash. Like any proper, clueless adult, I started with a Yelp search.
I got quotes from 5 or so local tilers and also reached out to Home Depot to see what their pricing was. Home Depot was the least expensive but I was worried that their installers wouldn't be as attentive to detail as an independent installer. Jenn's quote was the most reasonable I received from an independent provider and so I took a chance and hired her.
What separated her from the pack immediately was her level of service. Sometimes it's hard to get any sort of response from a tile company and Jenn was the opposite. She stopped by my house on a weekend to give me an estimate because I have a really crazy work schedule. Even before I officially hired her, she was already going out of her way to provide excellent customer service.
We set up an install date, I bought the tile I wanted (we went with a matte, mid-tone gray subway tile from Daltile), and she went to work. Install on my backsplash took 1 day to set, 1 day to grout then she stopped by for another 15 minutes on the third day to do a final seal. She left the place spotless everyday and was always so friendly to me and my partner.
The best part? Her work is impeccable. Holy moly, those clean lines! Her attention to detail is remarkable and she cut around every edge perfectly. I'm obsessed with her work and it really was the perfect final touch on our kitchen. I will absolutely go to her first for any and every future project we have.
Also, as an extra bonus, she came in under her estimated price! Many others wouldn't be quite so honest but Jenn let me know that install went faster than she predicted and the final cost was nearly 10% less than we initially thought it would be! read more