Great customer service, arrived on time , ended up needing a garbage disposal replacement. The…read moreyoung man who came was professional and kind. I would use and recommend this company for any future needs.

I called American Rooters due to a late night emergency, our toilet broke and it needed to be…read morereplaced ASAP. I was reassured by David that he would be there the next morning. He was punctual and ready to work. He replaced the toilet and did a clean job. The new toilet was set well and he even took the broken toilet to dispose of it. To top it off, the cost of the service was very reasonable. I highly recommend American Rooters 4 Less. They are simply the best. Thank you, American Rooters, and David.

Great service! Quick and reasonable prices. Helpful advice for plumbing maintenance. Reliable and…read moreknowledgeable about everyday plumbing needs.

I did not want to write a review, but Jocelyn kept emailing me to do so. I'm not going to sugarcoat…read moreit. I contacted Mr. Rooter because I had a water leak in my kitchen, which damaged my cabinets, walls, and floors. Richard and his trainee were excellent. They were very professional and all-around cool people. He contacted Enrique for further assistance with my water leak. Enrique showed up, and he was a cool person as well. He said he needed to water jet my sewer lines, which cost $1,500.00, to help him further identify the issue. I was skeptical of this but agreed to eliminate it as an issue. My sewer pipes were not clogged, and water passed through them with ease. They were unable to identify the water leak, so I was told my sewer pipes needed to be treated with a special chemical (I don't remember the name of it) to repair any interior cracks. The estimate for that service was $40,000.00. I decided to pay the $1,500.00 and obtain a second opinion. I contacted a 2nd plumber referred to me by my realtor and set an appointment. Minutes after contacting the 2nd plumber, Mr. Rooter called me back and said they could send out the plumbers again and offer me a discount on the alleged sewer pipe repairs, to which I said no. After carefully evaluating the whole kitchen, the 2nd plumber verified everything Mr. Rooter's staff members did, and he was stumped to not understand where my water leak was coming from. The 2nd plumber returned to basic training, identified the water leak, and told me that the $40,000.00 repair Mr. Rooter wanted me to commit to would not have solved my issue. Not only did the 2nd plumber fix my kitchen water leak, but he also replaced a working water pipe that had no involvement with my original issue for a combined total of $1,200.00. I will not be calling Mr. Rooter again!

I'm extremely disappointed with my experience with Cedillo's. We recently purchased a home in…read moreRedlands that had been renovated, including two brand-new HVAC units installed by this company. The original installation came with a 10-year warranty, which was reduced to 5 years when we purchased the home. I understood that and had no issue with it. What I did expect, however, was that the company would actually stand behind its installation and provide reasonable customer service when there was a problem. Unfortunately, that has not been my experience. Within the first year of the installation, and after only one season of use, and with two months of owning the home, we started having AC issues. I called Cedillo's for service and was told they couldn't get to us for about a week. Because we were concerned about the problem and wanted some peace of mind, I called the HVAC company we had previously used and paid $200 for them to diagnose the issue. They confirmed there was a refrigerant leak in the lines and that the leak needed to be repaired and the system recharged. Cedillo's eventually came out and repaired what they identified as the leak. However, we were also charged to recharge the system, despite the fact that the leak occurred within a year of the original installation and after very limited use of the equipment. When I questioned why we were responsible for the recharge, I was told that "anything can cause a leak" and that it could have been caused by vibration. That explanation honestly made the situation even more frustrating. If vibration caused a newly installed line to develop a leak within the first year, that raises questions about the installation itself. Regardless of the exact cause, I have a hard time understanding why the customer should be paying to recharge a brand-new system when it lost its refrigerant because of a leak so soon after installation. I could understand this being treated differently if we were talking about five, six, or seven years into the life of the system. But we're not. We're talking about a brand-new installation, less than a year old, that had only gone through one season of use. We then gave the system some time to see if it would actually perform properly after the repair. A couple of weeks later, we were still having issues and the unit was not catching up as it should. We reached out to Cedillo's again by text and also called the company. We received no response.bno matter what. System struggles to keep at 78 or 77 even after running 24/7. That's just not ideal for new units that are supposed to be more efficient. one half of the house is great the other not. I have kids and seniors in the home. That lack of follow-up is probably the most disappointing part of the entire experience. I'm sure Cedillo's does quality work when everything is working properly and there is a paying customer standing in front of them. My concern is what happens when something goes wrong and they have to come back. Looking through other reviews, I'm certainly not the only person who seems to have had the impression that getting the company to come back and address an issue becomes a hassle. To be clear, I understand that I am not the original purchaser of the HVAC systems. However, I purchased a home with brand-new equipment installed by Cedillo's. The warranty was reduced from 10 years to 5 years because of the change in ownership, and I accepted that. What I did not expect was a difference in the willingness to provide service or stand behind the installation. A warranty is only as good as the company's willingness to honor it and respond when there is a problem. At this point, I'll continue using Cedillo's while the equipment is under warranty because I don't have much choice, but I am extremely disappointed with the customer service, the lack of follow-up, and what feels like an unwillingness to stand behind their work. If you're considering using this company, I would strongly recommend asking exactly what happens if something goes wrong shortly after installation, and, more importantly, how willing they are to come back and make it right. We called again, gonna give them another chance but this is cool. No pun intended.

I have had Cedillo do work for us for years now and he has always been consistent, honest, fair…read morewith his pricing and straight forward. Never tries to upsell and always fixes the problem right away. It's hard to find reliable and honest people like that so definitely give him a call if you need your heating and air fixed!

Very poor service. After receiving payment, they never followed through with the promised service…read more They stated that they would come back to address the issue, but despite numerous calls to their service line, they never returned or even called back. Extremely disappointing customer service and a lack of follow-through. I would not recommend this company based on my experience.

What a pleasant experience with this company. The tech Brian was very knowledgeable, courteous and…read morepatient. Work was done quickly and very happy with the price for the work I paid for. Will be calling on this company again for all my electrical work.

John, our technician was super nice, helpful, and open and honest in everything he did for us. He…read morewent above and beyond and even went past our expectations without hounding and overcharging us for money. I felt like I truly was cared for as a customer and like my needs were met. We had needed him to fix a clog in our sink and he did exactly that. Even worked through all of the issues that occurred while working. He deserves any raise or higher position available! People like him should be a face you consistently see as the "face" of the company!

They came out quick, did an Awesome Job, honest, and reasonable. Thankyou. We will use them againread more

About 3 yeas ago, Jason was the representative who assisted me in getting panels installed on my…read morehome as well as a new roof. It was one of the best decision I ever made and I couldn't be happier. Naturally when I needed them cleaned I called him and he was out here cleaning them in 2 days. Not only does he do an excellent job, his prices are the best around. I know this because I've had random companies walking around my neighborhood giving quotes to clean panels and their prices are much higher than his. He is extremely knowledgeable about every aspect of solar panels, which makes him an expert on exactly how to care for them. He is very professional and a pleasure to work with. I will never go anywhere else. Thank you Jason!

In October of 2021 Frank Installed my new Noritz tankless water heater. I wasn't thrilled to…read moreupgrade the pipes from 1/2" to 3/4" but he advised me that was what code is. He suggested my 25 year warranty would be no good of it weren't installed 100% to code. He did a great job then at an incredibly good price.. and he was right about the warranty. Last month, the heat exchanger stopped working. It was Frank to the rescue again. Thank you Bernals plumbing for the great hot water. -Chris

called to have our water softener moved to a new location on the property. got an appointment…read morequickly. job was done on time and looks great. i believe he was able to use existing piping to help save us money. job well explained and at a fair price. i would recommend Bernal's to anyone.

On 10/29/24 Dustin from Thompson Family Plumbing and Drain came to give us 2 options to fix our…read morebroken water pipe in our front yard. He was extremely knowledgeable & answered all our questions. He was also very prompt arriving at the time we were given! After a change in my choice of options ( which the company was totally helpful about) Jeremy & Noah came out to do the work on Wednesday Oct 30th. They too were prompt arriving here. These two young men worked extremely hard! They were constantly running to get the job done! Jeremy asked if we had any questions & showed us everything that had been done. He & Noah then picked up & stacked all the many rocks they'd taken out of the ditches they'd dug , & asked where we wanted them! I appreciated all their work & manner. I believe they went above & beyond to fix our plumbing! Nice to know that there are still some helpful, hard-working young people as we are seniors & needed the help! Great company response as well! Thank you all!! Karen

Dean did an excellent job, was friendly, and is very honest. He was on time, put on booties to…read moreprotect my floor without me asking. and finished the job fast. It turned out to be an easy fix and the price was excellent and fair. Thompson will get my business from now on.